I had a very pleasant expirence dealing with this Dealership. I wasn't expecting it especially from other dealers experience but the transaction and service was good. My car sales name is Alex. I got only good things to say about him. Responsive, profesional, attentive, and responded to my needs. He's genuinely a nice guy. Everyone one else was friendly but dealt more with Alex. I picked this dealership because after comparing about 30 places for the car that I wanted (2021 Honda Civic)I found it here at about $2500 less. I emailed that I was interested and right away I got a call from Alex. Communication was excellent. He's a good listener and listened to my needs. Drove 2 1/2 hours to pick up the vehicle. I noticed something on the vehicle I didn't like and Alex took the lead in fixing it. I was able to leave happy and not regretting coming here. I was able to walk the lot and look at other vehicles and the prices are very competitive. Plus its a Honda and they do a Honda Certified+ certification. Since the vehicle was below the warranty miles and date they extended it to 7 years or 100,000 miles. Can't beat the peace of mind. Give them a call and ask for Alex. You won't regret it. Thanks everyone for making a pleasant visit.

Very quick and easy! Derek was super friendly and got me in and out!

Wonderful service,on time always Customer service very good

ONLY go to this place if you are paying cash or are prequalified by a bank. This place will take advantage of you and try to only get you to sign a loan through capital one with a high interest. They will also tell you that they won’t run a hard inquiry on you credit until you are ready to buy “LIE”! These people take advantage any chance they get. Right now the inventory isn’t there. I STRONGLY suggest staying away.

We left Auto Nation Honda Costa Mesa driving the 2019 Grand Cherokee we were looking for in perfect condition at the same advertised price. Crhistian and Omar did a great job even after the sale we recommend this auto dealer 100% in terms of price, quality and customer service.

Jose was my service advisor, I had some warranty and maintenance work done on my Accord. could not be happier with how simple and effortless it was to get my car serviced. Honest and upfront service ! Need your car serviced hit up Jose !

Thank you Lidio for your outstanding service. Once again, you’ve made getting work done on my car as smooth as possible. Truly appreciate you and your hard work!

Unfortunately, in December 2021 my 2017 Honda Civic was totaled. As a result it placed me in the market to buy a new car which I heard was a nightmare due to the shortage of vehicles. After researching, my wife and I decided that a 2022 Honda Accord Sport Hybrid would be the perfect fit for our family of 5 so that I could help with the kids as well. I began calling dealers and none had them in stock and the ones that did have them in stock wanted a ridiculous markup amount. I came across Autonation Costa Mesa Honda who was able to give me their price over the internet which other dealers wouldn’t and said that they didn’t have the car in stock but one was scheduled to be delivered over the weekend. I received a call on a Thursday saying the car had arrived, I arrived to the dealer and they honored the price they gave me online with no hassle and by the way with no markup which all other dealers were. I would definitely do business with them again as they made the whole transaction seamless in these tough times. Thank you Cristian Tudosa for your assistance.

The dealership experience has been a very positive one from the purchase through the servicing of the vehicle.

Always an easy service, fast drop off and check in. Easy pickup and pay, i bought my Honda at this dealership and have had it serviced here since that day back in 2015.

Being able to make an appointment online is great. Made a Saturday morning appointment for the week of. Someone was there to greet me within 2 minutes of pulling up to the service area and the person working with me came out soon after. The process was quick and they informed me of suggestions for the car. Everything was done about 30 minutes before expected. Derrick was informative and make the process swift.

this had to be the worst service experience I've ever had. I'm an engineer for an automotive manufacturer; I know cars and I know what I'm talking about. they misdiagnosed my vehicle on the previous visit (which is what prompted this visit) as well as this visit, they tried to fraud me, they tried to void my warranty, and then, because I didn't notice damage on my vehicle at night when I picked it up, they're dissolving any responsibility. I found the work they "completed" was not finished, parts were installed incorrectly, and the interior is filthy as it sat in the shop with the windows down for the 55 days they had the vehicle the service manager Danielle is dishonest and arrogant, and while she plays off that she is trying to "help," she is only serving what is in her best interest. I went to talk with her after my vehicle had been there for over a month and she wouldn't even give me the time of day, I was completely ignored I would call the people I interacted with jokers, but that would be too polite. Dishonesty trickles down from the management position, and is not an accident, but a business practice

As many of you know, there is a chip shortage which is causing prices to increase with all cars. Car shopping has not been fun to say the least, most dealers act as if they’re doing us a favor by selling the cars with outrageous mark ups. That all changed when I reached out to AutoNation Honda and was helped by Christian Tudosa. He and the staff have been nothing but professional, fun, and a pleasure to work with. Christian got me into my brand new 22 Honda Civic hatchback and I couldn’t be anymore happier. I’ve gotten quotes from many dealers and Christian was able to beat them all. I’d recommend if you’re looking for your next Honda, look no further. This is the place you want to be.

I change my car multiple times and I usually go to Honda Cerritos because it’s a lot closer to home. This is my first time going to Honda Costa Mesa, and I am not going anywhere else. Alex, was very easy to talk to. Very courteous, respectful and professional. I felt valued as a customer, and they are really willing to help you not just to sell a car.

AutoNation has always been helpful in making sure my service was efficient, necessary, and affordable. Jose helped me out last time, but all their service members are quick to respond and keep you updated.

Third time I have gone to this dealer! Love their service and willingness to help - Marcos in sales is a pleasure to work with, and Jason took care of my financing very professionally!

Erwin the general manager and Kai the sales manager reached out to us and help give us the best deal compare to other dealers in the region. They were polite, kept us in the loop, and answered or questions. Alex also explained the different features of the car and helped get the car ready to go. I'd recommend this dealer to friends and families.

This is a covinient place to take my civic for service since is just 2 block away from my job. I can easily drop it off and have it ready at the end of my shift. Kathie is the best, always polite and helpful she sure has a way to make you feel appreciated.

I had a great experience taking my car in to get my mirror replaced from a hit and run. José was professional, kind and efficient. I will definitely take my car back for future services. Update: I returned here for regular car maintenance and had another great experience with Lidio. I will continue to use their services!

I needed to get my key remote reprogrammed and get a spare key. I went cheap and bought remotes on Amazon, brought them in and had them cut and programmed. Was sad when they weren’t compatible with my make/model(but there was always that chance) and when I came back the manager Danielle took great care of me. Got me a remote that was compatible, and had it ready to go in under 30 minutes. She was even kind enough and didn’t charge me again for the service fee of having it programmed, just for the part. Overall, Honda Costa Mesa exceeded all expectations! Thanks again!

I traded my car in here recently, and it was hands down the best car buying and selling experience I’ve had. I could tell I was in good hands with Nicki as soon as I arrived at the dealership: she was transparent, not pushy, answered every question I had, and she made sure I left with a very fair value on my trade in. The entire team was professional and a pleasure to deal with, and I LOVE my new car! Couldn’t be happier with the whole experience.

My experience was good. There was a 3 week delay in shipping the vehicle due to car shortages nationwide, but Austin made sure to keep me informed daily on the vehicles progress. My daughter is pleased with her very first car.

Excelente servicio. Gracias Daniel Patino.

I bought a car from them, good car no problems with it. I have had a horrible experence trying to reg. my car in Oregon since March, the delership never sent my title info. to the state this is now Dec. which in return has caused many trips and phone calls to the delership and the DMV. Ive had to make 6 Unsuccessful trips to get Registration and plates, because the delership keeps telling me each time they are soo sorry and are sending it right away. I will never buy from them again. I have had to buy multiple temp tags. With all the money ive wasted these past 8 months on trips and temp tags i could have already paid the fees for my plates...

Took my Honda in for an oil change and tire rotation, as well as a multi-point inspection. Usually the wait takes quite a long time, but not this time! I was out of there in 2 hours. Thanks, Lidio!

They are friendly and helpful people and good to deal with. We bought to cars

Pretty good experience.

Kathy is what makes the difference! She is thorough and keeps me informed every step of the way. She is easy to work with and considerate. The service wait time is reasonable and the work is done right. Thank you AutoNation Costa Mesa.

Their nice staffs and clean waiting area always make me pleasant to make a visit there.

Not my first time purchasing a vehicle from a Honda Dealer, and had a pleasant experience with Auto Nation Honda! Process was quick and easy!

I want to thank Lidio for always being very helpful with everything my car needs. Very detailed and outstanding customer service. It's people like him why I come back to honda autonation. I come all the way from riverside just to get my services done here.

He tenido una muy mala experiencia con ellos, cuando te están vendiendo el carro te tratan muy bien pero una ves que te lo venden su servicio cambia completamente, lleve mi carro a servicio y me dijeron que iba a estar listo en 2 días y ahora me dicen que serán 10 días, lo único que les importa es venderte el carro. PESIMO SERVICIO, NO LO RECOMIENDO 🙅🏻‍♂️

Derrick did an excellent job!

Purchased my car here and I always bring it back in case I need anything. Lidio is always who I go to. Super nice guy and always takes care of my vehicle.

An amazing and professional Sale Associate, Yousef Motlagh, who exchanged several emails with me to help me to buy the brand new 2022 Honda Pilot EX-L. During this shortage of car period, it was challenging; however, Yousef was so calm and confident that he could help me to buy my selected car with the price I can afford. He even went overboard to get the new White Honda Pilot from another dealer far away. Yousef Motlagh also helped me with the trade-in with highest value that worked for both dealer and me. On the date to receive the car, even though it was Yousef Motlagh's day off; but he was willing to coming to accommodate my schedule. The deal went through so smoothly with 100% supports of all managers in AutoNation Honda dealer in Costa Mesa. I highly value and appreciate the work and the support from AutoNation and Yousef Motlagh.

Do not visit this dealership! My best friend traded in her vehicle and Autonation Honda Costa Mesa has never paid off the trade-in loan. Meanwhile, her previous auto loan is still taking out payments on her trade-in vehicle which she has no possession of. She even said, “I thought you were supposed to be helpful,” and the gentleman at the dealership said he had not been there long enough to be “helpful.” This is such a sad situation that Honda has put my friend through as she had signed the contracts all in good faith that this was the correct paperwork to proceed with the trade-in on her vehicle and purchase of her new vehicle. Every time she has tried to make contact with the dealership, the ONE person who is able to handle this is unavailable. It has been going on since September.

This was one of the best car buying experiences I’ve ever had. Everyone was very friendly and upfront with zero hassle and I got exactly what I wanted. I could not be happier! Would highly recommend!

I have to say the 1 star is only for management. Daniel the salesman was GREAT. My son's girlfriend bought a car here. It was about an hour and half drive away. They were on their way home with the car and she realized she left her very expensive sunglasses in her trade in. They immediately called Daniel who stated " I already grabbed them and gave them to a manager to mail out to you tomorrow" After 2 weeks has passed my son called and spoke to the Manager Kai who stated " yes they are here in my desk, I will mail them out". After another 4 weeks passes and I call and ask for the sales manager. The rudest man got on the phone and told me I had to call Kai tomorrow. Really, the same guy who has had them rolling around in his desk for 6 weeks. Frustrated I then called Daniel back..........He was shocked the glasses were not mailed out. He personally drove them out to me! Good job Daniel, I wish you luck there.........But you should find a place that values not only you but the customer. Management made you look bad until we got to the bottom of it. If you choose to go here see Daniel.

Lideo has been my customer service representative for over 25 years and he is the best. I trust him to let me know what I need. Thank you Lideo for taking care of me all these years. You are the main reason I come back. You have taken care of all my Hondas...I have bought 4 Hondas...Thank u...5 including the one I have now.

We keep on taking our Honda Pilot to AutoNation Honda Costa Mesa because of the great customer service and service too. This last time Lidio was a great and provided great customer service. As for the service it self, I had some questions, and the shop foreman Ben was very helpful. I would definitely recommend this dealer for their service.

I just received my 2022 Honda CRV hybrid from AutoNation Honda Costa Mesa,it was very smooth process,very easy and fast. That was because of the professional work of Hazem Achouri, he is very helpful person,since I'm first time buyer he explained everything to us,answered all questions and concerns,with sincere attention.

Excellent service. I am Autonation customer for 2 years, with four cars, two of them on leasing. Sales agent assisted me to get the best deal. Maintenance people are friendly, efficient, and help me to save my money. My home store is in Costa Mesa, but I did the oil maintenance in Las Vegas with the same quality and no charge.

I like how professional the team members are, they always do a good job and I'm not there waiting in line for a long time. They do a thorough job and makes me confident to bring my car back again for service.

On Friday, October 15, 2021, I went into Costa Mesa Auto Nation Honda and purchased a 2022 Honda Insight EX, Platinum Pearl White from the Sales Manager, Mr. Brian Walker. He took care of me with direct honesty, dedication, professionalism, and respect. Most importantly, the deal that I received from Brian by email the day before was prompt, in detail breakdown quote, didn't take too much time, and it was stress free. Anything you request in the Honda you are looking for, Brain can try to make it happen for you!! Likewise with the Finance Manager, Mr. George Yakim, he was straight to the point, with my new car contract and other documentation that I need fill out and sign. He did not try to oversell me on parts, warranties, and services. I was in and out of his office in less than 30 minutes!! NOW THAT IS FAST SERVICE!! Overall, If you need a deal on your next Honda, Please contact Mr. Brian Walker as he be the only person that I recommend that will take care of your requests or needs with 100% QUALITY CUSTOMER SERVICE!!

Jamie was great. Drove 2 hours to get the car I saw online and we were out of there in about 2 hours. Great price, great car

My experience was unique, I use car shopping search engines and every dealer that I called did not honor the price. In fact, not only did they have their typical dealer add-ons, they were marking up price is $4000-$6000 more.This dealership was literally the only one that gave me a price and honored it.

while the purchase was no hassle, issue came after the purchase. salesman tried to say we (buyers) caused the damage on front driver's panel where most of the clips were broken when we noticed it a couple of days later under the sunlight scrutiny. salesman also lied and told us the 5-days return was at the end of that day, when it was the next day. Fortunately, the manager Kai Ascencio at the dealership came to our rescue. He authorized the repair for the broken panel and gave us the satisfaction we had expected from the purchase.

AutoNation Costa Mesa was the only dealer that was willing to help me find a great car and answer all my questions. From start to finish, the whole process was stress free. Jerry, the sales associate was wonderful! He was so patient with me and understanding of what I needed. He took the time to give me an overview of the whole car and all the different function….which no one had ever done that before. Everyone there was so friendly and I’m so happy I found them.

This was easily the best and most forthright experience I've ever had buying a vehicle. I got exactly what they said I was going to get for the price we agreed upon with zero funny business. Nikki was awesome. She kept a super positive attitude through out and she worked the deal with no fuss or back and forth. The finance guy was very cool too! No tricks tried at all. 11/10 experience!!!

Venga en familia 👪 para que veas todos los modelos de carros y decida cambiar su carro visítenos se les recomienda

Best Service ever Thanks Alejandro and Danielle

Derrick Tran was efficient, on time, very professional and experienced in about findings and my concerns. Amazing....and a wonderful experience.

I really like the place and the service knows what they need to do for your car. LIDIO VALLE (1108) is a good person and really knows what you need for your car, excellent service!

Great mechanics, terrible customer service and terrible service management

2 experiences. 2nd experience October 21, 20221 Final appointment. I arrived and was greeted by very friendly young man. He asked if I had an appointment and he was engaging commenting, about my vehicle and its condition, S2000. Great start. I was told I would see Derrick. Derrick came out apologized about the delay, did an inspection of my car and we proceeded to his work station. He was polite, sincere, friendly and committed. I informed him I would be waiting for my car and he said he would keep me updated. Throughout the day, he did keep me updated and he also assisted me when I was looking for places to eat. He did a great job.. My second experience was by far better than my first experience. Derrick and the gentlemen that greeted me made my experience pleasant. The service Manager Danielle was very helpful throughout both processes. When I received my paperwork, It did say I declined 7 point inspection but I never was asked. When brought to Derrick's attention he said he knew I was in a rush but I would have preferred to make that decision. Other than that great visit and service.. The seat belt now retracts great again. Kudos to Costa Mesa Honda First Experience August 23, 2021 I called twice about my s2000 seat belt which I purchased in 2001. Low mileage. After speaking with manager after the second call, she verified my information and scheduled my appointment. When I arrived, the service person didn't have me on the schedule and was told it would be a 4 hour wait. Manager told me it would be an hour to 2 hour wait to evaluate the issue and most likely order parts since car was old. When I saw manager Danielle walk by I introduced myself and my situation and she immediately remembered me. She confirmed they would evaluate and I would be on my way. After an hour and 45 minutes I went to service desk and she got my car reiterating parts would be ordered. I felt like if I didn't go up to desk, I could have been waiting longer. I am waiting for parts to see the resolve of my seat belt issue. Staff were pleasant but communication needs to be addressed.

Derrick did a great job. I watched him throughout the day and his attitude and approach make him well suited for the job he is doing. he is approachable, sincere, and committed. He represents the company well. Danielle, the service Manager was very helpful throughout the entire process.

I had a wonderful experience. The sales person Manny was so helpful during pre and post purchase of vehicle. The purchase was so easy and smooth.

Thanks Kathy for your help with the recalls and oil change and even a car wash. You were a great help Thanks for everything!!!!!!!!!

5 stars, even with the shortage of cars they did not put a mark up on my Ridgeline RTL HPD. Hazeem help us and Brian. Both are great people and really easy to work with. Thank you AutoNation Costa Mesa.

They have a very nice coffee machine inside.

I had a very positive experience purchasing my Ridgeline RTL through AutoNation Honda Costa Mesa. Nader, who was my sales person, did an exceptional job and I could not have been happier. He communicated with me well online and in person. AutoNation is blessed to have such a great member on their team and I would highly recommend AutoNation and Nader for any future vehicle purchases.

Staff was prompt, courteous and highly efficient. Vehicle was serviced, washed and waiting for me In practically no time at all.

Great customer service! Very happy with our experience here.

The sevice is terrible. It takes me a whole morning for a regular maintenance. They not only persuade you for unnecessary services without explanation, but even made mistakes to do the services that you didn’t order.

I was there to check out their cars. Unfortunately, the guy I talked to was disrespectful and presumptuous, and was trying to make me sign the documents for them to run a credit check before any serious conversation, so I decided not to tell him that I have cash with me to pay full price to buy a car right away. Instead, I only told him that I'm still thinking and want to know about the details. He became even more aggressive, told me that he would only give out information (such as pricing) after they run my credit, and started making up requirements that I've never heard of in my whole life and said that I won't meet their requirements to buy their car and not anywhere else, either. I even checked with another dealer nearby just to make sure what he said was not a thing, and it turns out either the guy lied or this place has some quirky policies. Maybe he was just having a bad day and didn't want to waste his time on someone that's not a customer from his PoV, but well, they have lost a potential one.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

Their customer service.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

Bought a car here in June and all I can say is the car is nice, all I wanted. The thing I don't like is that I feel like I was pressured into buying add ons that I didn't want, making what was gonna be 338 for 60 months to 390 for 72 months (granted one of the options I was set on getting, the extended warranty). It was my first time buying a car and the salesman was really getting along with my dad and they both talked me into getting things I didn't want, I know I mentioned my dad too but he was a bit hesitant on add ons at first until the salesman was telling my dad about how all these things are really handy. This made my decision a lot more stressful because after saying I didn't want any of the add ons except for 1 or 2 the salesman and my dad kept insisting that I get multiple for peace and mind. I know its been months but it still bugs me till this day.

I really appreciate you hiring and keeping wonderful long- term Employees like "Lidio Valle." He has always taken excellent personal care of me and my vehicles. His professionalism and caring nature fosters trust in the the service that Honda provides. Thank you and I hope you compensate him well for his long-term loyalty to Honda and your faithful customers. Sincerely, Dr. Evelyn E. Escobar

Lidio was awesome and attentive!

frist let me told you that yuor prices are so redicouos so high

Great customer service. Matt was very helpful and provided all the information that we needed and made it easy for us to decide on the vehicle that we purchased.

Shopping with AutoNation Honda was the best choice I could’ve made when purchasing my new vehicle. The staff are attentive and do their best to help out. My Sale Rep Nadar, helped me get the best deal while being patient and resourceful.

Fixed fast and returned to me cleaned. Thank you!

Generally great people over at the service department but some of the sales and the sales managers in general have that classic thing everyone hates about car dealerships trying to put one over you. All we wanted to do was pay off the car after the lease ended in order to purchase the vehicle and not have to pay for an additional $3000 package they were tacking on. Left when they effectively said they wouldn't process it after we said no to the extra stuff. Will likely deal with Honda Financial directly to get it done. Not exactly the glowing customer service when we first got the vehicle 3 years ago. Update: 36 hours later and after coordinating with Honda Financial over the phone, we were able to get something workable and was able to get it done through AutoNation Costa Mesa with the help of other people we didn't speak with previously at the dealer.

We like this dealership, and the employees. But blasting Fox News in the customer service waiting area is really annoying.

I have called them for the last 4-5 days and have left messages on numerous VMs at the direction that I would be called back same day. I am waiting on a repair for AC in my vehicle which I have been without for 3 months in California heat. They don’t seem to care because they probably have great AC in their vehicles. Honda is a joke! I have had the worst experience. Time to go back to Jeep!!!!

I've had my 2020 Honda Civic from AutoNation Honda Costa Mesa for right around a year now, and I've been very pleased with my all-around experience at this dealership. The sales/financing process were smooth, and not anything close to high-pressure. Cristian T. was a great salesperson to work with, in my experience. The service department is excellent, and I've particularly been impressed with Paula there. The location is convenient, off Harbor Blvd. very close to the 405 on/off ramp, and it's well-maintained. Great dealership all around!

I've had my 2020 Honda Civic from AutoNation Honda Costa Mesa for right around a year now, and I've been very pleased with my all-around experience at this dealership. The sales/financing process were smooth, and not anything close to high-pressure. Cristian T. was a great salesperson to work with, in my experience. The service department is excellent, and I've particularly been impressed with Paula there. The location is convenient, off Harbor Blvd. very close to the 405 on/off ramp, and it's well-maintained. Great dealership all around!

Nice and friendly staff! Nicole is a great sales rep and she provided great customer service! Thanks again!

Very professional. Loved my experience!!

DISHONEST SALESMEN but they will pitch "we are honest" spiel (when do conmen ever admit they are conmen?) I had the displeasure of working with omar Buy here if you enjoy being smiled at and sweet-talked to as they pickpocket you behind the scenes. Pandemic is rough and a lot of dealers will mark up a little but some are kind enough to sell at market price. "We don't do markups like other places!!... just thousands and thousands of dollars of forced add-ons!!!", they say with a smile across their face. I'm not going to lie and say the market is great for consumers right now because it isn't due to the dealer-sided market now. This is because of high demand for cars but low supply because of the auto industry poorly predicting the market and semiconductor/chip shortage but that is another very long discussion... but if you shop around a bit nearby, there are cheaper options. And if not, it will probably be the same price but at least less sleazy people to deal with.

Nice people, clean lounge, they do good work. I appreciate their service. Thank you.

The service manager Paula Zapien was extremely professional and knowledgeable with a friendly outstanding personality that would certainly encourage customers to return. I enjoyed my experience as everything was explained and detailed to me in a very courteous manner. Plus the fact my car came in requiring immediate maintenance attention and drove it out out smooth sailing! Thanks Paula for the premier service!

Definitely not HELPFUL HONDA people here. This service center is so "meh" - I go here because it is closest to where I work, however, I definitely prefer Long Beach HONDA (which is A++++) or Carson HONDA (again stellar!). AutoNation Costa Mesa does not offer any type of courtesy shuttle or valet (pick up/delivery) service for customers (Long Beach does!)! Went in for a Service B and got a call from the technician who quickly mumbles through a laundry list of other recommended services (some that aren't even due for another year and a half) and it was overall a very underwhelming experience. They can really step up the energy level and do better at making it a great customer experience.

Great experience, very professional. Jose is an awesome adviser. He went about and beyond, he explained everything we needed and made sure we felt welcome.

Lidio is an excellent service advisor. He even went to the car wash area, himself, to retrieve my vehicle.

Great and friendly service.

Paula was very courteous and helpful and followed up on my calls

I made an appointment online, but for some reason it wasn’t in their system. They took me anyway, which was awesome because they were super busy. Paula was really helpful and gave my car a thorough inspection and told me what I needed. She was super sweet and really friendly and very knowledgeable. Most people will warn you to not take your car to the dealership for fear of being ripped off, but I’ve never felt hassled or bullied here. Every appointment I’ve had has been positive!

Austin was Great, knowledgeable and helpful, not a typical pushy car salesman!

Here's why I’ve been taking my car to be serviced at the Honda dealership since 1995. My car failed the “Star Smog Check” emission part. (I might need a new catalytic converter!!) (Up to $3,000?? I couldn't sleep!) I took it to the dealership for repair. I didn't have a ride home, I was going to wait for the car and told them this. As I was settling down, John, approached me and said that they could not get to my car today. That he did not want me to worry about getting home. That he would personally see that I got a ride. (Since Covid they do not offer free rides home) So this was very magnanimous of him, to say the least. Later I spoke with Lidio, my service adviser. He said he wanted to have my car re-evaluated. When I heard from him again my car had passed everything! It seems the first smog station had not tested my car adequately and had gotten false results! When I picked up my car, I gave Lidio a big hug. There isn’t a better dealership than this one! There are no better people than here!

Mui bien te atienden en tu propio idioma

Worst customer service I have ever had at a Honda dealership in the past 20 years of being a customer to Honda. Employees were very rude and inconsiderate of situation. I had 2 recalls on my vehicle that I took it in for and when I booked the appointment they said would take no longer than an hour and a courtesy car would be provided considering it is a recall not a personal issue. Instead it took an hour just to get my vehicle checked in just for them to tell me that they MIGHT be able to finish it within 3 days and still not provide any type of courtesy car or compensation for now having to rent a car for 3 days. Overall DO NOT go to this location. If you’re looking for one in the area that will actually help you go to Huntington Honda on Beach Blvd.

Paula is one of the best service employees this Honda service department has. She was patient and through at explaining everything. She helped me so much! Will come back just for her amazing service!

Painless car buying experience.. not much more that needs to be said! Alex and Omar were very helpful. Couldn’t have been an better experience.

Really good customer service

The service team is great! Clear and timely communication on services needed and when completed. Double checked my service agreement with me to make sure services needed were covered, or explained the cost. Communicated easily via text and also was able to pay online for faster pickup upon arrival.

My Service Representative was amazing along with everyone else at the Honda dealer!

Very friendly and timely service. Explained everything, were courteous even when they were slammed with customers.

My main complaint is with check in and pick up. The customer service in this area is lacking compared with other dealers. The young girl they have sitting at a podium makes minimal effort to show care for customers. Check in even with an appointment seems dicey at best. She was still sitting at her podium once I paid for my service and walked outside to get my car. There was a guy that I assumed worked there as well and they were deep into a conversation. When I asked where my car was she merely pointed to a white car, when I walked over I realized it was not my white car. I walked back towards her and then noticed my car was parked at the other end of the driveway. She never looked up as I walked past and continued her conversation to the other employe. This lack of consideration does not motivate me to come back to this dealer

This is my second time buying a new car from Auto Nation. I am extremely happy with the customer service experience and pricing I received. I would recommend Auto Nation to anyone. 5 star experience.

Auto Nation Honda in Costa Mesa was very helpful with taking care of my car's needs. The analysis was thorough, the explanation comprehensible, the work was done in a timely manner and the price was appropriate. I will be a return customer. I like the idea of no monthly car payment now for almost ten years and with the routine maintenance, this car will be motoring well into the future.

Very impressed with the Service Department. Courteous people who give you honest feedback on what needs to be done and what can wait. I highly recommend Costa Mesa Honda.

I had a great experience taking my Honda HR-V in for service. I scheduled an appointment for a dash light that turned off as soon as I got to my appointment. Paula went above and beyond by providing her direct contact information so I could bring my car back in when the light came back on. I dropped by once the light came back on, and she made sure that the issue was fixed and also addressed other issues (like a software update) which I wouldn’t have known needed to be done. She also communicated with me after I picked up my car from a different service advisor. It felt like she truly cared about getting my car fixed, and that it was done quickly and efficiently. Thanks, Paula!

I had a great experience with Derrick he is very professional and he keeps me in comunicación all the time

Helpful & quick

I have used this dealership for all the repairs and maintenance of the two Honda Fits I have owned. The staff are always professional, knowledgeable and very helpful. Shout out to Kathy who helped me out on my recent visit for an oil change. It’s nice to see women in service advisor roles in the industry. Now that the dealership has gone through a complete remodel. It’s much more modern looking and up to date. My only complaint is that they rely too much in paper for estimates and final paperwork. I hope they upgrade to a digital platform soon.

Excellent help from Jose in service, fixed my stereo it works great!!!

have used them twice already on our Honda Pilot oil changes and just recently this week we also had our brakes done. I felt very much at ease knowing my car has in good hands. Their technicians are very knowledgeable and the best thing for me is NO PRESSURE FROM ANYONE! I love that and that continues to be the reason I will continue to take my vehicle to them!

Lidio was absolutely great. Explained everything clearly, showed me photos. Amazing service

Great service. Thank you AutoNation Honda Costa Mesa and Lidio.

Jaimie and folks at Autonation was a pleasure to deal with. In this current market where inventory is low and dealers force unwanted options they made the process straightforward and honest. They explained that there is not a lot of wiggle room from msrp but that they won’t add any options that I didn’t want. I did shop around several dealers and got varying levels of runaround and dishonesty. This is why I chose to work with Jaimie and Autonation. Deciding on a car they made the process super easy. The car was delivered and they went over everything I needed to know about it. I will definitely work with Jaimie and Autonation again when I’m in the market for a new car.

The Service staff was professional, friendly and efficient when during my service appointment.

Good price. kind reply,

Jaimie and folks at Autonation was a pleasure to deal with. In this current market where inventory is low and dealers force unwanted options they made the process straightforward and honest. They explained that there is not a lot of wiggle room from msrp but that they won’t add any options that I didn’t want. I did shop around several dealers and got varying levels of runaround and dishonesty. This is why I chose to work with Jaimie and Autonation. Deciding on a car they made the process super easy. The car was delivered and they went over everything I needed to know about it. I will definitely work with Jaimie and Autonation again when I’m in the market for a new car.

Great service. Went in for oil change and tire rotation. They washed my car and changed the battery in my key fob for free. Friendly attentive staff.

This is the only dealer I go to for servicing my 3 Hondas even though I have dealers that are closer to home. They are always honest and I always seem to get my car back in 2.5 hours or less. The waiting area is newly renovated and comfortable. The only issue is the service prices are getting high.

Fast and friendly service. Had no problem getting a same day appointment. The time they estimated to have my service complete was 100% accurate. My car was ready to drive off upon my return. My jobs takes me all over Southern California allowing me to visit different dealerships, Costa Mesa Honda was the best experience yet!

After 2 dead batteries in 2 weeks, AutoNation Honda found that my alternator was bad. Lidio was great, gave me a loaner car, and 2 days later my car was ready to be picked up! Great experience, they did not try and “up-sell” me into repairs that I didn’t need, but they did remind me that other services will be do soon. I have no problem with that, that is their job after all! I have bought 2 CRV’s from them and always bring my car to them for any service, even windshield wiper blades. Love AutoNation!

Habib was truly a pleasure to help me through the process. Cannot thank him and Brian enough!

Always a great experience with them!

Service was done quickly. Staff is friendly and knowledgable.

Hard to lose AC during a hot summer. But my local Honda dealer made it right. Nice to do business together!

I had taken my car to be serviced after the battery had died. While I do wish that I had gotten more updates the day of (since I had to reschedule an event after my car broke down), I am still very thankful for the service the day after. John was great at communicating all the updates the next morning and was a welcoming face to see when I picked up my car. I was surprised by the quick and friendly service and to find my freshly cleaned car ready for me to pick up immediately when I got there.

Dissatisfied customer. Appointment time was 8:40am, by 1:40pm no service was performed. I called 3 times, no reply. I emailed the Service Manager, no reply. Customer service and follow up is poor!

I use this dealership for most of my Honda care servicing. I always like their dependability and friendliness. Yesterday I had scheduled a multi point safety inspection for 11:20am. Thinking this would be a quick service since it was only an inspection and I made an appointment, I scheduled myself to be back at work at 1:30. my car was not finished until 1:35. I was frustrated, and I checked in a few times and was told 15 more minutes, several times. the service manager was polite and apologetic, but nonetheless, because they overbooked themselves, i had a long wait and was late for work. A small issue, but frustrating and unnecessary...

10/10 experience. Paula was super helpful, super friendly, would definitely recommend going to her for any questions or concerns. And definitely making this my main Honda dealership to go to from now on.

Alex was the nicest salesmen I have ever met. He worked really hard to find the car I wanted still in transit. Super grateful. Omar who did our paperwork was funny, informative and genuine. If your looking for a Honda go here.

The salesman and the financial expert we worked with at Costa Mesa Honda were both great - very gracious, patient and kind. We'd been to 4 other Honda dealerships over the weeks prior as we test drove vehicles and considered other cars, and the folks at this location were far and away the best to work with. We almost bought the exact same car at another dealership, but walked away when they tried to bait and switch. Would definitely come back here!

Nader gave me a really good service for my Prius V! Really appreciated!

It was wxcellente service, thanks for asked!

My service rep was knowledgeable and kind. The process was quick.

I was having trouble with the air conditioner in my minivan and we were planning to leave on a long road trip shortly so I needed it fixed ASAP. AutoNation Honda was able to get me in the same day and had it fixed and ready to pick up that evening. They even did an inspection that found a few other minor things I'm glad I got fixed before the trip. Jose was very helpful and communicative throughout the process and made it all easy. Thanks!

Lidio was helpful and great!

During this crazy time, people still need to get their car serviced. Had a great experience with Kathy. I happened to go on a Saturday no one was there. Excellent service. Would definitely go back

Very professional dealership!

Had an extended wait time here due to staffing issues currently but one they helped me out the whole way thru.

I bought my Honda Civic Coupe at Auto Nation Costa Mesa and cant say enough good things about the service i receive there. Everyone is friendly, professional and honest. My latest rep was Lidio and he was great at providing the fast friendly service I have come to expect. I would definitely recommend this dealership for anyone looking to buy a Honda.

My appt was at 9 am on Saturday. I drove in at 8:52am. I wasn't greeted until 9:20am. It took 20 minutes to get through the simple process of getting my oil changed paperwork together, then another 2.5 hours of waiting. A simple oil change is 20 minutes Max! No other services were required. They don't vacuum. I had an appt! Nonsense. No excuse for wasting my entire day! I will never bring my car here again. I would rather pay 45.00 than have 3 hours of my time wasted.

Great service and friendly staff. Thank you for the car wash, wasn’t expecting it.

I’m not a Honda fan but purchased a Clarity Plug-In Hybrid because of lots of incentives. AutoNation Costa Mesa Honda was one of the dealerships participating all EV, PHEV incentive programs in Southern California. However, it was the worst purchasing experience in my life. The people were nice but once purchased, their follow up is ZERO. NO UPDATES UNTIL CUSTOMER REQUEST. Over 70 emails sent them to request to follow the incentive process. I understood that the incentive programs might be new to them and need times to learn. But IT TOOK 7 MONTHS to received incentives. OMG, no more Honda no more AutoNation.

I have been going to their service department for a few years now found service generally acceptable, except for their phone service, but the last time i took my car in to get a tire service i was very disappointed. Lidio wasn't very communicative as he normally is, I had to ask several times the status of my car. When I got my car back they didnt even reinstall the spare tire, I had to do that myself and the way they placed the tire on my back panel damaged it, it bows in the center. I don't think I trust them for tire or warranty services ever again.

Yousef in sales is great. Very professional and thorough. Definitely knows what he’s doing with 18 years of experience. Thanks Yousef!

It was a great experience thumbs-up for Habib S. Abdulkarim

it was an awesome experience, Habib and Omar were very helpful 👍👍👍👍👍👍

Their charging stations are not working, You have to call a 800 #, instead of helping you charge your clarity, plug in, the operator tried to sell me something! Totally disappointed.

I received excellent service at AutoNation Honda. I was late to my appointment and they still serviced my vehicle with great care. They returned my van cleaner than when I dropped it off. The staff is very professional.

Amazing customer service!

Great customer Service, Lidio received my car and took care of all the work to be done, once it was completed he explained all the work done and I got exactly what was expected and on time, thank you!

Kathy provided us with great service from start to finish. She was very transparent and she gave a thorough explanation of the various services provided. We look forward to our next oil change and will look to book an appointment with Kathy in the future.

They are always so professional, efficient and get me out of there quickly. Thank you for the fast and friendly service!

I had a great experience with AutoNation Honda Costa Mesa. Jovan was very professional and addressed all my needs.

Lidio on the service department gave me very prompt and quality service. I just wish they would offer car loans or more ride options, still a 5 star on the quality and customer service

Friendly and reasonable waiting time

Look for advisor Lidio Valle. He was really helpful and gave some discounts as well for service.

I am happy and satisfied with the service. The representative who attended to me was Kathy. She was very nice and helpful. She explained everything I needed to know about the services done to my car that day. Your personnel, like Kathy being one of them, will definitely make me want to go back to AutoNation Honda on Harbor Blvd. in Costa Mesa, to service my car.

They are nice and professional.

The service department is slow. They also make excuses to charge you diagnostic. Instead of including it when repairs are done.

I have been servicing my vehicle since I bought in 2017 and I’m satisfied for the job they have done on time. Recently I have replaced new battery price was not expensive .also have 3 years warranty . That’s good thing for me .

Courteous, professional representative explained clearly what needed to be done and associated charges. Gave me the option of waiting while work was accomplished.

The seller very nice help you try the best price . They do very fast and easy , you can call on phone ask the price estimate before come in

Took 2 days to get my check from autonation. When I complained about the time after an hour and a half the SECOND day( I was told 15-20 minutes), the sales lady disappeared and later a man stuck the check in my face and said ?here? and walked away.

Great service very fast and accomodating would recommend

Took my car in for their multi-point checkup and tire rotation. They were very friendly and helpful in every way. Unfortunately, there was a very long wait, but there always is. I always expect it, so took a book. Thanks, Honda!

Good, prompt help and very reasonable prices. I highly recommend bringing your Honda for service at Auto Nation. Thank you, Lidio, for taking good care of my Honda CR-V.

I emailed a couple times to make sure they had the exact car I wanted in stock. Came in, started paperwork within minutes, they had my new car out front all detailed and gassed up! It was a quick trip all in all. And I was very pleased. No one was pushy or annoying.

Went in for a warranty issue and problem was solved within hours. Great job

Daniel was amazing and helped work out a good deal to purchase my new honda civic

Service Writer Lidio Valle knows his stuff: Maintenance intervals, recall notices, and coupons. I've been a service customer at Autonation Honda for 18 years, in large part because of him.

Habib went beyond his call of duty to make sure our buying experience went smoothly. He was patience and helpful. Thank you!

My service specialist, Kathy, was so very friendly and efficient. She explained everything so clearly about what needed to be done on my CR-V for the recall.

I?m always impressed w Autonation CM. Kathryn is ultra smart, efficient and kind. I know she will take impeccable care of any and all services rendered. She is a great ambassador! Thank you Kathryn and Honda.

AutoNation Honda Costa Mesa has a wonderful customer service where they were not only kind, but was very understanding of the situation. Specifically, Kathryn Masamitsu provided excellent customer support and service when I had questions and concerns. I highly recommend AutoNation Hona Costa Mesa for not only a place with a great overall environment, but with an equally as great customer experience.

Derrick Tran is a very helpful and friendly advisor.

Good people, great customer service. I recommend Honda Costa Mesa

Took my Civilc in for a recall on the fuel pump. Kathy from the service department told me that it would take 3 hours. But, it only took them 2 hours. Their service department is really great. Always had a great experience with them.

So thankful to Honda Costa Mesa for making the process easy. They were so nice and easy to deal with

I sat there from 8:30am - 3:00 Pm and no one apprised me about what was taking so long!

Great service, no pressure, very knowledgeable would definitely recommend a visit

Derrick was courteous, professional and efficient. Met me at my appointed time and notified me when the job was done, he even had my car washed! Great customer service!

The team members were very professional and answer all our questions.

It was a very pleasant experience, the person who sold me the car, I believe her name was Nickie was patient, professional and kind. Very likable!! Also the person who helped me on the accounting/credit side was also very liable as well, the entire staff who provided assistance was fantastic. The commercials seen on TV are true statements on the kind of people you hire...all kind and very likable. It makes you want to do business with Honda.

Sales associate is knowledgeable, manager is willing to make a deal.. Honda CRV is a nice SUV, acceleration is fascinating and smooth.

We have leased and/or purchased Honda Pilots from Auto Nation Costa Mesa for more than 20 years. We will continue to do so if the finest service coordinator, Lidio Valle, is employed there. Lidio Valle is customer service personified! Lidio conitnues to make it his priority to know our cars and know what needs to be done to keep them in top running condition. His knowledge of Honda's procedures, services and values is so important to us and provides us security in knowing that our cars will be given the best service available!

Great service, thank you for your attention to detail.

Great service, no hassle, no typical dealer stuff. They made it simple and I left with a fantastic truck. Highly recommended for your next vehicle.

I was looking for a late model used car with adaptive cruise control. AutoNation Honda found a low mileage Civic that was coming off a 2 year lease that met my needs exactly. I enjoyed the no-pressure, no-negotiation pricing policy.

People were nice in the dealership. They offer you water when you seem like you need some. However, it might take some time for them to make their promise come true. 04/26/2021 new update about my purchase experience. I talked with the guy who sold me the car. I asked him if I could see their promise in action. Again, this time he told me no worries, he would call or text me about that problem. However. Almost a week later, I still got no call back and not nothing. and they even ignore my phone calls. It really surprised me. I was impressed by their customer service at the beginning before the purchase was made and the different customer service I have received after that. I would like to take a star off from this while I am waiting for their response. (-1 star each week until there aren't any stars).

The people at your dealer are very nice. They did not put pressure on the customer. I bought my new Honda Odessey 2002 at this dealer. Cristian is very nice. .... good customer service.

it was easy and hassle free. i didn't have much time and everyone was so accommodating. thanks so much!

Helpful and friendly. I was very impressed when they let me drive the car and show it to my husband before I had purchased it.

Alena is hands down amazing always helpful, good communication and makes the process easy.

I paid the price quoted on the internet without any surprises. The time needed from test drive to completion of paper work was a little over two hours, a record low over my 50 years of purchasing autos. Also, the sales rep, Jovan, was outstanding.

Habib was so helpful. The whole environment when walking into the center felt and was peaceful, layed back, no pressure. All employees seemed to look out for each other. Habib took the time to go over all the technological bells and whistles of the Honda CR-V. I would recommend this car dealership.

Experience was good I had a good credit score didn?t understand why with a credit score 802 it still would be hard to get someone to finance me with a low interest rate

Manny Avila was great! Just sent him my specs for a new pilot and he made me a great deal. Had the car ready when I showed up for a quick test drive and was out of there in less than two hours with my new SUV. I appreciated the fact that Manny was super chill and did not haggle with me at all. Probably the best car buying experience I’ve had.

Excellent service Lidio.👍🏼👍🏼👍🏼

The service rep (Lidio), as usual, was friendly, knowledgeable, reliable, honest and efficient. The service team seems to have done (another) good job on my CRV.

I will always recommend going to Jaysen whenever it comes to servicing your vehicle. As long as he’s there, I know I’m in great hands!

Very professional & give great customer service.

Great Service by Lidio Valle! ............................................................................................................................................................................................................................................

Took our car in for a couple recalls and to have something checked car was done just as they promised great service

Nader is a very professional sales person and he handle my need wisely

Negotiated the price of my vehicle by email. Came into the dealer to purchase the car and was out in 2 hours!

Great experience, and a free car wash! Especially impressed with service writer, Alexa Macdonald. She’s friendly, knowledgeable, professional and made my routine auto maintenance visit fun. I’ll be sure to request her next visit. My Honda HR-V is so reliable, most likely not until next routine visit.

Easy to schedule appt, easy drop-off, good communication and updates

Good customer service, easy buying process, clean facility, friendly staffs.

Excellent service from this dealer. My service rep, Kathy Masamitsu is the best!

Excelente servicio de personal

😀Great dealer, great car deal and wonderful people especially our sales person Jovan! We will be recommending this dealership to all our friends and family.

Kathy is very helpful and explained everything to me.

Always fast - always courteous. From my original purchase to every service since...thank you!

Great advisor Jose Velazquez

They made everything easy, simple and ear from the first minute

Had in easy well explained purchase at AutoNation awesome experience.

Great service from advisor Alena.

Excellent service ! Took my car for my first oil change and Alena Mc Donald was very friendly, helpful and knowledgeable. She is an asset to your Honda Team!

I purchased two vehicles from this dealer and I?m happy with the purchase it was easy and quick they provide great service and they are friendly.

always the best experience. there's a gentleman I believe his name is lito that is always there helping me with questions for maintenance of the car and is always really helpful. thank you

Excellent and caring service from Sergio and Lidio

you know I have been to a few dealers trough out the years and every one was kinda pushy not this one I said what I was looking for and they let me make my mind by my own.

Leasing a car is daunting at the best of times, doing it from the East coast prior to arriving in Ca during COVID - a real challenge. Hazem made it easy, one call to the dealer and within 30 minutes and 10 texts later the deal was done. Over the next 10 days Hazem kept in touch and the car was ready and waiting on my arrival in Costa Mesa. I cannot recommend Hazem and the AutoNation team enough as they made the entire car leasing process easy and by far the best experience I have ever encountered

It was really easy to schedule an appointment over the phone, and there was plenty of availability. Once I arrived, I was helped immediately. and the staff members were very friendly. They gave me an estimate as to what time my car would be ready and they were right on time. I will definitely go back the next time my car needs to be serviced.

One grows tired of surveys requests every time you receive service eg; medical, restaurants cars etc

Attractive and Reliable cars. AutoNation Honda in Costa Mesa takes excellent care of their buyers. Their service center is comfortable, and the integrity of their service staff is exceptional. Lidio Valle is the particular person I usually interface with when my cars are ready for their service. Professional and Personable. He is a valuable member of the team. Informative, no questions.

This dealership is top notch in everything but we especially appreciate the care and value provided by the service department. We've been well served for over ten years.

Very friendly girl named Alena (?) was most helpful and pleasant to work with.

Service was excellent and the whole process was quick and easy.

Love it!! The process was so easy and fast and the representative was super nice and helpful.

Nice place to come for an oil change they were very friendly and let me know what my car needs in the future and werent pushy like other places washed my car and got it back to me promptly without an appointment

Very courteous, friendly, efficient service. My car was washed afterwards, which was not done at the dealer where I bough my car and had it serviced previously. COVID protocols in place.

Excellent customer service. Friendly and helpful as well. Nice amenities.

Marcos did a great job helping my family out!!! Highly recommend this dealer and cars salesman.

I had the absolute pleasure oh having Alena Macdonald as my service rep. She took the time to explain everything to me, answered all my questions and felt like I could trust her on any recommendations. Plus she had a great positive attitude which was infectious, not to disregard the rest of the team everyone was great.

They were professional and friendly, and they did not try to up sell me!

Would recommend very professional 10/10 experience

I've been coming to Autonation honda Costa Mesa ever since we got our new odyssey 2 yrs ago. We've had to come in several times due to various issues, however, no matter what, Kathy M. always has a smile on her face. Kathy is the best service advisor in the world! The tech team also works very hard to try to resolve your auto issues, they are definitely the magic behind the curtain.

AutoNation Honda Costa Mesa is a must go to for your service needs. I would recommend this location to all my friends & family who have Hondas. I went and Lidio was my service advisor; he was kind, patient, and kept me informed every step of the process of where my car was in the body shop. If more employees were like him more people would want to actually take their car in to get serviced instead of waiting last minute. I had excellent customer service and they kept their facilities up to standard with sanitizing and enforcing mask wearing while providing hand sanitizer to all their guest.

I took my car in for my first oil change yesterday and had a great experience. My service rep was very nice and efficient and my car was ready as promised, as well as being washed for me.

E-mailed tons of dealerships and internet sales consultants for this specific car. This location ended up responding the most prompt relative to the other dealerships around me even stemming to Cerritos. On top of that, was extremely transparent with me and wasted no time. I believe I had emailed this specific dealership on a Saturday night and was driving around in my new car Sunday afternoon. Every single party involved from the internet sales consultant, sales manager and financial manager acted EXACTLY how I would have hoped. Pleasure doing business.

I recently purchased a vehicle from Nicky at Costa Mesa Honda. Process was easy and quick. I?m a happy customer!

I went in interested in two cars. The salesman noted that the Fuel Cell car I was considering for my 18 year old son might be a problem (where do you buy hydrogen?). He steered me to the Kia Soul, which is perfect for my son and he loves it!

Habib conducted himself in a very knowledgeable and professional manners. I wanted to buy a Pilot and he promptly responded to my request and within the same day I was driving home in a new car.

Habib and the Sales Manager were straight up with us. No extra fees, add-ons, surprises, or pressure. We came prepared with our own financing option, which he could not match. Really appreciated the 5 day no-questions return window. COVID protocols were observed. We were in and out of there in 3 hours - most of that time was checking out and test driving the vehicle. The dealer came in super low on our trade-in value, but we knew what our rock-bottom acceptance price was. Once we agreed on the trade-in value, things went super easy. I would buy another car from Habib and AutoNation Honda Costa Mesa. Habib even gave us a business card and told us next time we stopped into to see him he would fill our car with gasoline for free.

I had to have some much needed work done to my CR-V. The work was done well and they even cleaned the outside and inside of the vehicle before I picked it up!

Friendly staff easily to deal with it they explain well they talk directly to the point

I have a 2001 Honda Civic which runs as well now as it did when I got it. I credit Lidio Valle for this. He came to Honda shortly after I purchased the car and has served both it and me ever since. He offers great service....often something as simple as checking with the mechanics on progress, ALWAYS there to meet me at the appointed time, carefully goes over the work required. AND here is something many advisors don’t do: tells me when work is NOT required. On several occasions I’ve been worried about brakes or tires, and Lidio has said, “Dont worry about them...you’ve got 6 months at least!” I think that probably convinced me of his reliability more than anything. I think I’m like many women. I want to be able to have A perfectly running car without thinking about it myself. That is possible with Lidio Jan Fisher

We all are different, thus how we deal are different. After I saw CRV-Hybrid, I knew what I want and how I want it. Quick and easy! My girl, sales manager Aimee did that. She did not waste my time, and cut to the chase that is exactly how I wanted to get my car. All personnel were professional and courteous. I highly recommend AutoNation Honda to get your next new/used car. Do your homework, and know your numbers, then they will work with you! Now, I look forward to a long term dealer-client relationship with them :)

No comment. Too many twist and turn to get a good deal out or them. Not very good with covid preventing.

Kathy is the best. She went above and beyond to help me

Had my vehicle serviced here for oil change and replacement of filters. The service was exceptional and outstanding. Aleda McDonald was completely attentive to my needs regarding the vehicle and made sure I was being given the best service for my vehicle. I definitely recommend Auto Nation Costa Mesa and thank you Aleda for your great customer service!

Appointment was made and upon arrival they knew who I was and acknowledged me by name. Good service and very friendly..

Great customer service! Thank you Lidio Valle and Team! I would recommend Auto Nation Honda Costa Mesa!

I may have dealt with the only honest and straightforward salesman in the car industry. When I arrived, the car was priced higher, and before I said anything (in my mind, "here we go") the salesman said, oh, that's not the price we discussed on the phone. "You get the Black Friday special so the price...." was exactly what I'd found online and had discussed by phone. Here is an example of how honest this guy was. After the sale, he saw me floundering in the car. He came back, AFTER the sale, asked what was happening and spent another 15 minutes to go over all the "fancy" car settings, set my phone to the car and the various ways of connecting it. I've never had the sales person come back after the sale to help, ever. I will come to buy a new car every year here, to this AutoNation at Costa Mesa even though it's 2.5 hour away because today, this is the only new car dealership I trust.

Alena was assigned to me when I needed work done on my car. She has remarkable customer service. She went above and beyond to assist me from beginning to end. Honda is lucky to have her as their employee.

My experience was excellent while my car was being repaired, they even gave me a loaner car for those hours. Lidio was great, thank you.

Christian was superb and professional throughout the entire process. He even called me when he was off just to let me know that he was off. Experience was excellent will recommend family and friends here!

they were very efficient and helpful explaining all the features

Shayan in particular was excellent to work with. He was straightforward, courteous and found us the car we were looking for. I'd recommend you specifically look for him when buying a vehicle.

Great customer service, was in and out with no hassles. Highly recommended!

sold my Dark Candy Apple metallic Red Mustang 2008 .

Worked w/ Kathryn. It was awesome and fast. No one was really there on a Saturday. Love coming back here

I bought my car in 2018 and the front fender has been popping out... I have brought it in many times for service and they still haven?t fixed it! They have had many opportunities and failed at least once. They are the worst.

Amazing and quick experience. Loved my service attendant, Lidio. He made the process easy.

I’ve been here a few times for some maintenance on my car and everyone is always friendly and ready to help. The quality of work performed is always great and everything is handled then and there with no problems.

Lidio provided great customer service. He followed up with me to apologize that the service took longer than expected. I appreciated the service he provided.

Not impressed with our sales person at all. Bought a lease return and tried giving us only one key. Told us that’s all that was returned, like they didn’t charge them for the missing key? Give me a break! Then told us we could turn it into our insurance (& pretend WE lost it -fraud). Had to wait an extra hour while we waited for another key to be coded & cut. Has to cost at least $400 retail that they wanted to pass onto me.

Came in for routine maintenance. Upon arrival I was greeted by Lidio, he was very friendly and informative. I relaxed in the waiting area and enjoyed a hot cup of coffee. The job was completed thoroughly. I got my oil changed air filter replaced and my tired repaired because I had no idea that there was a nail in it. Over all a great experience.

Came in for routine maintenance. Upon arrival I was greeted by Lidio, he was very friendly and informative. I relaxed in the waiting area and enjoyed a hot cup of coffee. The job was completed thoroughly. I got my oil changed air filter replaced and my tired repaired because I had no idea that there was a nail in it. Over all a great experience.

The customer service has always been outstanding. Lidio Valle answers your questions honestly.

Found the Accord Hybrid I wanted on Edmunds at. AutoNation Honda Costa Mesa. The salesperson Nader Attia was awesome to work with and made the purchase easier. Took a little longer than expected to finalize the paperwork as the dealership was very busy that day. All in all a pleasant experience.

The salesperson went above and beyond in every aspect

Have used this dealer for 30 years with multiple cars and always received excellent service and lease experience

Good and fast service. I purchased and serviced 4 Hondas there.

Great service. Facility was very clean, spotless to be exact! Lidio V. was super attentive and answered all my questions. I will definitely come back.

I had taken the car in the other day since their had been an issue with the car AC system. They took the car in and let know they would run a diagnostic on it to pin point the issue , since it could be a could factors. The service rep was really helpful explaining the issue with the AC and options that could happen. Left the car at the dealership and would get call back with updates. Got the car back and it’s working just fine. Really happy with the service and attention that was giving

I had a great experience at AutoNation Honda Costa Mesa

After being rejected by three other repair shops, AutoNation Honda Costa Mesa agreed to fix my '86 Honda. The service people were friendly and helpful and my old car is running great.

Daniel...is the best Manager. He truly cares. And Lideo is the best SERVICE Advisor. I have been going there for over 20 years and Lideo takes care of me. He answers,all my questions and takes care of all my concerns. I appreciate Lideo and Daniel. They will always go the extra mile. Thank you. I have bought 4 Hondas over the years. And Automation Honda Costa Mesa has been my go to place. And Lideo is my go to person. Thank you Lideo and Daniel for being there for me. I trust you guys...thank you.💙Cindy....

Its very good experience to buy new car with Auto nation. I specially thanks to Hamid who help in this purchase.

I am happy with my last visit for service with Jose.

Very punctual and efficient

My service consultant was Lidio. As usual he provided great service. Lidio and I have known each other for many years, and he has always provided a great level of service.

Price was as stated in email and better than any other price I found, including True Car. In and out of the dealership in 1.5 hours. I worked with Nicole who was great. I have purchased six Hondas from this dealership and would not go anywhere else.

I worked with Kathy on my past visit. She was great at keeping me posted via text. She also called when the mechanic suggested an additional repair. Overall great experience.

Tengo años haciendo negocios con Honda en Costa Mesa, siempre me atiende Lidio y todo muy bien un profesional de primera

Lidio, the Service Advisor, was very calm and helpful when I needed Honda AutoNation to reassess work done by AAA tow truck drivers. They also confirmed my concerns. Thank you!

I love working with this dealership on my Honda’s maintenance/repairs. Prices are comparable to other places and service is great!

I was encouraged to purchase my new car at AutoNation by a friend, Felipe Rosas, who is employed at AutoNation as a Mechanic. He helped me see the benefits of Honda, vs Ford as my next purchase. He also introduced me to the salesman, Marcos, who did an excellent job outlining the various features of the different models of Accord I was considering. Amy, the Sales Manager, was also warm and welcoming, and provided her assistance as needed. Overall, a very positive experience.

First time I bought a new Honda CR-V EX-L at AutoNation which was referred by Costco auto program. I’m happily satisfied to have a discount price offered by Costco and got the car color per my request. The sale guy was so nice, helpful and meticulously explained all safety features to us. I recommend my friends and family’s members come to AutoNation to buy new cars.

The experience was very easy and relaxing and I would definitely go back

Christian, the sales rep, and the team at Honda Auto Nation CM made my car buying experience a pleasant one in these three ways. Real: When dealing with a person you have never met before to buy a vehicle, you need to have a level of trust. Without it you may question if it was the right decision afterwards. With Christian I had that trust. No pretense, no vanity, and no superficial behavior at all. Personal: Christian listened to what I was looking for and helped narrow the field of vehicles very quickly. His experience was clearly seen by knowing what I wanted with only a brief conversation. Once knowing, I test drove the vehicle and then sat down to fine tune my choice. Cost to value, color, and options were clearly communicated. The car I purchased, the hybrid accord, was my personal choice. The choice was freely made. Christian facilitated this choice by giving me the necessary knowledge to make an informed decision and therefore confidence in my decision . The car was the car I wanted, not the car he wanted me to have. The service he provided was personal in the best possible way. That is, the vehicle I drove off in was a reflection of my personality. Efficient: No man stands alone. It took the team at Honda Auto Nation to make my purchase a reality that day. The car I desired was not on the lot and I was limited on time. The behind the scenes effort to locate the vehicle I wanted and have it for me the following day was incredible. Especially in light of the fact that it was a 2020 Hybrid, late in the season, and the whole Covid thing going on. But they made it happen! Christian and the other associates were constantly updating me while the process was taking place. Additionally, the finance person was efficient as well. Knowing my limited time schedule, he explained the need for an extended warranty, answered my questions, and got me financed. No high pressure sales on his end of things, just efficiency. A couple of side notes: First. I waited to write my review until all the details of my buying experience were completed. Follow through is important. Minor details were quickly handled. Second. The facility was spotless, restrooms were clean, loved the coffee and pens. Thank you Costa Mesa Honda. I heard you were a great place to buy a car. Now I know it through experience.

Excellent and prompt service, courteous staff, and waiting room in the facility is clean.

Great service! Very helpful, informative and prompt. Thanks

We recently bought our first Honda and our goal was to find the best pricing, and excellent customer service. We were searching for a dealership that streamlined the car buying process and minimized all the haggling of a traditional car buying. After checking with numerous dealerships, we decided to go with Autonation Costa Mesa Honda, a Costco recommendation. We couldn't be happier with our decision. First, Habib and his team worked with us to meet at a price we both agreed on. Second, the customer service was second to none. They were very considerate of our time and even though they didn't have our preferred color in stock, they picked it up from another dealership over 100 miles away. Upon our arrival, each staff member we spoke with over the phone or email, came out to greet us - including Aimee, Habib, and even the General Manager, Brian. All of the staff were friendly and professional. Aimee expedited the process so that the car would be delivered around the time we were finishing up signing the docs. We only had to wait 20 min and that's because they wanted to inspect and wash the car before handing us the keys. Manuel in finance was quick with the docs and made sure to answer all our questions and did not try to oversell us with other items. This dealership is the true epitome of "Helpful Honda Dealer". I would recommend them to anyone and everyone. They don't waste your time and understand your needs. I love my new Honda and couldn't be happier with my experience with Habib and his team!

We recently bought our first Honda and our goal was to find the best pricing, and excellent customer service. We were searching for a dealership that streamlined the car buying process and minimized all the haggling of a traditional car buying. After checking with numerous dealerships, we decided to go with Autonation Costa Mesa Honda, a Costco recommendation. We couldn't be happier with our decision. First, Habib and his team worked with us to meet at a price we both agreed on. Second, the customer service was second to none. They were very considerate of our time and even though they didn't have our preferred color in stock, they picked it up from another dealership over 100 miles away. Upon our arrival, each staff member we spoke with over the phone or email, came out to greet us - including Aimee, Habib, and even the General Manager, Brian. All of the staff were friendly and professional. Aimee expedited the process so that the car would be delivered around the time we were finishing up signing the docs. We only had to wait 20 min and that's because they wanted to inspect and wash the car before handing us the keys. Manuel in finance was quick with the docs and made sure to answer all our questions and did not try to oversell us with other items. This dealership is the true epitome of "Helpful Honda Dealer". I would recommend them to anyone and everyone. They don't waste your time and understand your needs. I love my new Honda and couldn't be happier with my experience with Habib and his team!

I researched cars on Edmunds and then contacted the dealer. I spoke with Jonathan who confirmed they had the car I wanted at the Edmunds price. I went to the dealership and bought the car. I was in and out in less than 90 minutes! Super easy transaction and I paid exactly what I was told I would pay. Highly recommend Jonathan and would definitely return to purchase another car here.

good service, good job. am happy with the yearly maintenance work their personnel do on my car. courteous people. prompt service ♥.

Great, fast service and reasonably priced. Lidio has always been very professional, friendly, and courteous. He provides information about your car and explains the results well. We always use Honda Costa Mesa for all our vehicle needs!

I had a quick response to my inquiry. Sales Rep followed up with me in a very kind, respectful and pleasant service. I liked her honesty and the not going around. I loved it !

Worst experience I have ever had purchasing a vehicle. Was paying with cashiers check no financing and yet they ran my credit unauthorized. Car was not ready nor had it been serviced or cleaned, it took over 4 hours to just sign paperwork and get everything processed and the vehicle will still not be ready for 2 days. Completely unorganized and in professional. Never again

Everything was just fine . Service was On time , waiting room was clean and neat , price was excellent . Online appointment was easy to set up.

Great Customer SERVICE . LIDIO has helped me with my Honda needs for many years. I love doing business with him. He truly cares about my car and my needs regarding the car. I trust him.

Their gonna work out price for you, they've even appraised my leased car up to the pay-off value. Great sales rep too! Nader helped me and assisted me so well.

I took my car in for serviced and didn't have an appointment. I was greeted very well by Kathryn and she took down my information. She kept on giving me updates in person through out the time that I was waiting in the Lobby. I am overall very happy with my visit, thank you Kathryn.

Had my CRV serviced recently. Jose was very helpful and got my car taken care of very quickly.

I had a strange noise in the frame of my CRV and the technician spent hours finding and solving the problem (a loose bolt). Then, after a 21-point inspection, and a car wash... the service was free! No charge. I really appreciate the extra effort to solve my issue. Kathy M is a pleasire to talk to and this dealership gets 5 stars in my book. I'm always happy with the service provided here.

Overall, I am satisfied with the service that the dealership provided. Also the staff was kind and nice.

I recently had our 2010 Honda Accord serviced at ANHCM and they were honest, professional, personable. The 25% discount didn't hurt either.

Came in for repairs on my center display console. Greeted promptly and professionally.

Great customer service, quick service turn around, clean facility

service department was polite, helpful and got the work done in the time they estimated

A very pleasant and professional dealer. I negotiated the price prior to coming in and they were ready when I arrived which made for a quick transaction. I would recommend Honda Auto Nation Costa Mesa!

Had a great customer service experience by Jose over at the Autonation Honda Costs Mesa.

Good place good people. They make it work. Thank you Marcos and everyone else that helped us

My wife and I have purchased two vehicles from this dealership and always come back for our scheduled maintenance. The staff here are always professional, approachable, and have no problem answering all of our questions. We will continue to do business with them and strongly recommend that you give them a chance. They provide excellent service.

I worked with Hazem, and the lease details were mostly worked on before I even walked in the door! SO EASY! He and the team at AutoNation made my experience easy, joy filled and they patiently answered each question I had and provided me every option necessary. I would definitely recommend, and I'm so happy with my new car. Thank you!

Get the service on time. and have a discount, and do our request for mild cleaning.

Absolutely loved our experience with the sales team of a used Honda Pilot. They stayed ahead of the game on all problems and communications. I felt cared and respected there. Hazem was such a responsive and hard working individual. Would love to buy there again in the future.

good service but rather long time only for inspection and oil change (2 hours)

all is well. Good service quick. Seemless. Washed vehicle

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

Picked up a 2020 Honda Accord sports few days ago . Communication was smooth, no haggle straight to the point. Gave me a great deal . Facility was extremely clean and they took all the precautions . Great service , smooth transaction. Quick process . Other dealership gave me the run around, but they were on it from the get go and upfront with everything . Highly recommend this dealership .

It has been a great quality service. I really like this place.

I have had Alena at Power Honda twice.now and only want to work with her from now on! For one, i love that dealerships now hire women in the service department. And two, now that I experienced Alena’s service, I don’t want to work with anyone else. She’s really awesome and totally into helping you in the above-and -beyond manner. She’s fair and real. no up-selling and making crap up which is what some dealerships do. Just the real deal. Everything she did for me was an indication I can trust her and that’s a big thing. Thanks you , Alena! You’re awesome and that’s an understatement!

Staff was super helpful and quick. Took the shuttle home which helped. Gave me a discount which was super nice and the lady at the counter was amazing!

Sam my service associate was so very kind and helpful! I highly recommend Sam for all of your service needs!

They are so helpful and nice. So easy to talk to them and the explanation so detail

the service and the attitude of the staff is bad I have been there several times and none have helped me, most of the employees treat you with a bad attitude it is a nightmare to visit this place

I?m satisfied with the service at AutoNation Costa Mesa.

Best customer service experience I’ve had with dealers, they were able to accommodate me with the car I was looking for and made it easy for me and affordable. They have a good team there and I am happy I did business with them, definitely recommend this place or check it out before you consider other places! 👍

This dealer baited me into a low advertised vehicle on Edmunds but then switched the price at the dealer. Be wary of this dealer and their unethical practices. The Sales Manager Peter is especially condensing to women. If you encounter the same issues I encourage you to contact legal aid and the attorney general as their sales practices are unethical and illegal.

I will be bring my vehicle back, I also have another one that I will be bringing there too. Alena is awesome, Tom and the other porters are great. My vehicle was done in a fast and timely manner. They did have some suggestions for future repairs. They did not put in a scare tactic but something I need to think about. Pricing is very reasonable, I will be bringing my vehicles back!!!

Excellent service and facility. Kathy is a great person to work with.

My experience at the Honda service location was excellent, from the moment I arrived their service was great two people took our car in the shop. Then Jose took care of our paper work. He was throughly prompt with the paper work and overall our experience was very pleasant and positive.

Amazing service and the workers are very nice. They always give me the best experience and service.

super nice and friendly helpful staff! i would recommend

The rep is always friendly, helpful, efficient. She represents your dealership well!

Very helpful and great customer service

Relatively quick for a walk-in oil change. I like the snacks they keep stocked there. A very clean environment and the people that work there are quick and nice.

Had my recall repaired completed at this facility. Appointment set up was easy. Day of service was very efficient. My car was ready in just a few hours.

Great experience. My sales associate Cristian Tudosa was outstanding.

Fast and quality services. Good communication as well

It was amazing and great costumer service they help you out alot

I've had my Civic in for servicing many times and it has always been a good experience however the last two times Kathy helped me and she was absolutely terrific. She's helpful, honest and a great person. My car was taken care of within the time she said with everything completed. I would recommend ANHCM and especially Kathy if you want great service.

I received a discount for a replacement front license plate bracket; they installed it at no charge and even washed my car. Wow!

Everyone was very kind. The process was easy, and they worked with my “fair” credit. I would recommend AutoNation to anyone looking to buy a car!

Alena made my visit welcoming, helpful and honest.

Fast service and great customer service. Thank You!

AutoNation Honda Costa Mesa is the best! Great customer service. It is great working with Kathy.

Honda Costa Mesa is AMAZING! I bought a 2020 civic and Hamid was awesome! Hamid really listened to what I wanted and he delivered it! I recommend everyone buy a car here definitely a 10! Thanks Hamid!!

Hamed Heidarzadeh, Phong, and Manager are very helpful . I bought civic 2020 because Heidarzadeh?s service. I visited other three Honda dealers but I didn?t buy it. Finally, I bought it at Costa Mesa.

Very effecient and professional. Jose kept me informed on progress of car, items that needed attention and I was not there all day and I went on a holiday.

Kathy in the service dept was wonderful. All repairs were well explained, prompt service

I bought my car here and I've gotten it serviced here a couple of times. most recently I brought it in for a service recall. Brittany was great to work with in setting up the repair, getting the shuttle which was quick and easy to get me home so I could get back to work. I reccomend Auto Nation Costa Mesa. Their service is fast, friendly and a pleasurable experience.

Came in for a an overdue recall. Brittany was very helpful and courteous and got me in and out so I could get back to work. Honda courtesy shuttle was very quick and easy.

The process was quick because they were nice, polite and honest. Aimee, Hazem and Manny were great and very professional. This dealership has awesome crew😊👍.

The process was quick. Aimee, Hazem and Manny were very professional and we didn't feel intimidated unlike other dealership.

Great service with great people. It was quick and painless. All I did was set an appointment via the Honda app and showed up

Very attentive service. I am pleased with timeliness and quality of repairs

I?m satisfied with the service at Auto Nation . The process of buying a new car at this dealer was quick and easy.

Excellent and Very professional Customer Service, They are very friendly too.

Great car! Buying process was easy peasy. Thank you.

My agent was extremely professional and friendly . The technician took good care of servicing my car

I could not have had a better experience anywhere. I was set to buy elsewhere and left their showroom feeling pressured. We came to Costa Mesa AutoNation and from start to finish, everyone was professional- they listened to what I wanted! friendly and transparent. Even the people not working g on my deal. I bought a new dealer trade and picked it up the next day. Most seamless transaction ever!

Jesus did a great job communicating about the details with my daughters car with me. He was very professional.

Excellent customer service! Everyone was so helpful and wanted to help me in any way they could. I would definitely recommend anyone to go Honda Costa Mesa

Kathy Masamitsu - Great Customer Service. I would recommend her to my friends and family!

Quick and easy experience. Everybody was super helpful! Would definitely recommend to a family or friend. Thank you Peter and Kai!

Excellent Service, Clean shop, friendly staff and was given a 20.00 discount :) Why go anywhere else.

I discovered that my CRV had a flat tire on a Saturday afternoon. I took it in hoping that they could take care of me without an appointment. They were able to replace the tire and even washed my car and had it ready to go within 2 hours. They were very professional and courteous.

Always I?m satisfied of auto nation in costamesa .very fast and organized

Staff was very helpful and knowledgeable. They were able to get me in an out within an hour and a half.

They are great Jaysen is the best always friendly and communicates with the coustomer the whole time. I only like working with Jaysen. He?s the best.???

Excellent service. No hassle buying. Mr. Hazem, Our Sales person did a great job !! We are very happy with our decision to go with Autonation Honda and with Mr. Hazem.

i have always had my car serviced at the Costa Mesa, CA dealership and my experience has generally been good. This past Dec.2019 the service was not up to what i expected. I had taken my car in for regular oil/filter change as well as a problem with one of my tires. The problem with my tire was not fixed after waiting for 2 hours. I spoke with the Manager there right away and he said he would look into the process and why it did not work that day. I hope they will look into it and fix any errors or gaps in employee training.

The service adviser estimated how long it would take for current service and advised of results of inspection of other items, kept me well- informed

friendly, fast service. Cathy is the best! If I can't have her again next time, I ain't coming back!! Ha Ha

First off let me start by saying I live In West Covina so traveling to Costa Mesa is a ways to purchase a car. My Mother and I made an appointment to see a vehicle we were interested in purchasing. We were trading in a vehicle to use towards the purchase of the car and my Mother was going to pay for the remainder of the balance. In other words no need to deal with financing and we had any already received a price for the trade in so this visit should have been short and sweet. Not so much. We met with the sales person who I had been communicating with via email and we spoke for a couple of minutes and then he went to find another sales person who would take me for a test drive. I went on the test drive with this other sales person who was very nice. After the test drive I advised the sales person that we were interested in purchasing the vehicle. Then we waited for someone to come back with the paperwork to start the process of purchasing the car. The original sales person came back and gave us a form that showed the price of the car and the final amount we would get for the trade in and then he asked a few questions and then left us sitting at the table not saying anything like “I’ll be back shortly with the final paperwork, etc. “ He just left us sitting there. Eventually he came back and asked another question and left again for even longer. We figured the next time we saw him we would be signing the paperwork and we would be on our way. No such luck. He ended up helping another customer and we didn’t deal with him again until we left. After sitting there for an extended period of time another gentleman came out and told us to follow him to sign the final paperwork. At this point we had been at the dealership for several hours. I don’t understand why this process took so long and why no one could come by and tell us what was going on. We finally finished the paperwork and were checking out the car and getting a final run down on how certain things worked when I noticed that there were 4 gouges in the bumper. I brought them to the attention of the test drive sales person and she took pictures and then spoke to someone else and advised me that they would order a replacement for this part of the bumper and contact me when the part came in. After 8 days I hadn’t heard anything from Auto Nation so I contacted them and they said they would check into it and get back to me. I then asked if I could have the bumper repaired somewhere closer to home. I was advised that since the Costa Mesa location was the location of the sale that it would have to be repaired by them. Now at this point it would have been nice if Auto Nation had said something like “since the damage was done by someone at the dealership, we will be happy to pay for your gas” but No such luck. Not even I’m sorry that this happened. I had to follow up with Auto Nation to find out what was going on, wait 3 weeks to get the replacement part for the bumper, spend 4 hours of my time on a Saturday and waste my gas to get something repaired that wasn’t my fault. I guess once you purchase a vehicle the customer is no longer important. So I would have to say I would not recommend Auto Nation Costa Mesa.

I brought my car to the Costa Mesa service center for brake adjustment and I didn't expect that my car would be taken care right away since it's late. However, the technician took care the issue promptly as soon as told her the problem of the brakes and I got my car back within 2 hours. I appreciate for her safety concerns of the customer.

excellent, explain very well,on time

Hamed, the salesperson was great. He got me a great deal with no money down. I give everyone there a 10.

Sam was great and took care of the diagnostic for me. Thanks Sam!

Initially the dealer forgot to order this roof rack for me, purchased when buying the car. Excellent installation in just 2 hours.

Kathy was fantastic. She went out of her way to help me out multiple times.

Great service as usual. I take my cars in regularly and the work is always of high quality.

Auto repair can be expensive so it?s important to get good service and professional work. AutoNation delivers that. They?re very clear about what?s going on, offer thorough inspections then explain what needs to be done. Aside from fixing the current problem they evaluate the overall vehicle needs and suggest maintenance to maintain peak performance. The result is always good.

Autonation Honda in Costa Mesa is my preferred location for my Honda?s maintenance. Quick service, helpful, and friendly is how I like it!

My service advisor Jesus Orozco was great. He was always there when I needed help

Service was excellent. No frills, in and out in timely manner.

Took car for oil change, received ride to work, ver nice man drove me. Jayden remembered me from prior service, he is great

Efficient and fast service, service advisor Kathy M very helpful quickly expedite completion of service

Had a great, easy experience with Nicole in sales here while buying a new car. Hashed everything out via email then just made an appointment to come in and finalize. Unfortunately it still took a good 90 minutes for the finance department to wrap it up even though I had outside financing, but that's still faster than other dealership experiences I've had so meh. Overall a painless buying experience and I'd come back.

Brittany, in the Service Department, is excellent. As a Service Advisor, she clearly and thoroughly explains what the current service involves.

Sam In Sevice was great. Exceeded expectations in every way possible.

My shopping/buying experience was very pleasant. Shayan was very helpful and wanting to please. Thank you. He also helped me with understanding features that are new to me ... audio and ws washer controls, etc., even when I came back to the dealership yesterday.

That was a very nice expirations to buy a car with Honda inCosta Mesa. Sales person was super nice with excellent knowledge answered every questions.👍😊 Very helpful. Thank you !

Had a great purchase experience with Mat, Internet Manager. Beat the pants off any other dealer price!

Made an appointment same day and arrived on time. Great overall service with speed, hospitality, in depth explanations of any required, recommended, nice to have repairs and typical maintenance. Also found a recall/update to my systems software and so they ran through that as well (additionally gave me instructions on when I submit my vehicle registration the following year as it had to do with the smog). Overall great and will definitely be back.

I had my oil change, multi point inspection, and tire rotation this time. I was told that it will take 2 hours to complete my requested service. So many customers are in for services and all mechanics are busy due to holiday season. However my car was ready in 1 hour. I was so delighted that I did not have to wait for 2 hours. Good job! They always do efficient and thorough service. I have been coming to Honda Costa Mesa for over 20 years now and I would get my car serviced here as long as I own Honda. This is my 5th Honda and I am very happy with it.

I had a very good experience with auto nationof Honda in Costa Mesa, I would as well recommmend them to others.

The process was very simple and quick! My questions were answered and they made sure I was informed. I also got the best pricing here out of all the others! Highly recommend going to this dealership.

Jose was our service technician / manager and did a great no-nonsense job. Extremely courteous and helpful

Having purchased several cars here, & having service performed here for many years, I'm very pleased with both the sales & service staffmembers. Most recently Habib was a great help locating the vehicle I wanted, Mark/manager called to inquire how search was going, Peter/manager took time to introduce himself, & Chad/finance made the paperwork process efficient.

Have been coming to this dealership for years and am always happy with their service. My battery was just barely out of warranty but they still accepted it and I didn’t have to pay the entire amount. This kind of customer service really speaks volumes. I love that the dealership employs women reps in their service department as well. I worked with Allena, and she was really great and fair about my warranty. I wouid surely recommend this dealership and their service as well.

The whole process was very good and satisfying and met my purchase plan

My car was repaired and ready in a timely manner. All thanks to my service advisor Sam. He is so friendly and caring. After a long and horrible weekend I took my car in on Monday and was so glad to have one less thing to worrie about. Sam kept me updated and I felt relieved to be back in my car the very next day.

Ms. Smouse was amazing lady to work with and Chad at financing office was very informative and to the point. To the point and simple. Amazing customer service throughout. Definitely a go to place to buy a Honda car in OC region.

They patiently answered my questions and I was satisfied with their maintenance service.

Everyone was very helpful and made the process easy and quick for me!

We had a fantastic buying experience with Hazem. Great price an no hassle.

JAYSEN has great customer service skills. He really shows that he cares bout your needs. He goes the extra mile.

Excellent service and very competitive prices. Buying process couldn't be easier

Jesus was extremely helpful and clear. Called me exactly when he said he would, and really made my experience. When something goes wrong with your car it’s really stressful and he really helped. Thank you. Definitely will be returning.

I left here with a good deal and left a happy customer. Would definitely come back here if ever buy another car again.

Jose was very friendly and knowledgeable. He greeted me immediately upon my arrival and got me in and out in no time and thanks to him I was able to take the courtesy shuttle back home. Thank you!

Best car buying experience iv'e ever had by far! Great service, fair pricing and i never once felt pressured.

Kathy was really wonderful. The repairs were pricey.

Transparent, easy to work with, fair and honest! There isn?t much more one can ask for, third car from them in four years, plan to buy another one in June 2020.

The wait was longer than expected but received friendly service!

Great service from Jose, very friendly and helpful!

Window motor broke on driver side. When picked up the car, passenger side window would not work. Had to fight with the mechanic because he did not think he did anything to the other side. After I convinced him to look at the motor on the driver side again he found an attachment that needed to be re-attached- now the window works

I was greeted and helped by service advisor, Kathryn Masamitsu. This was my first experience at AutoNation Honda Costa Mesa and it was beyond awesome. Fast, friendly, with great customer service. I will be using this location for my next service!

Jaysen was very friendly and helpful. He even explained to me the results of my car?s muti-point inspection. He offered great customer service.

Excellent service Service Advisor was attentive, nice and pleasant

I had an oil change at Costa Mesa Honda. Jose was the person that help me. I got my car after the service within 1.5 hours as mentioned by Jose. I am happy with the service.

Clearly a pleasure buying from this dealership. Kai, Jake and Chris exceeded our expectation on the process and were true gentlemen answering all of our questions and concerns. We will be returning customers. 5 stars !!

Hazem was perfect getting the right car. It was fast and much helper Thanks.

Our service advisor, Kathy Masamitsu, and the technician who completed the service were very helpful, thorough and informative. In addition, Kathy arranged shuttle service which came promptly and the technician made an audio recording of our sound system as he/she tried to identify the problem. All-in-all a pleasant experience for a first time appointment at this dealership, and I don't often associate pleasantness with auto service!

Good service in general. Little bit long buying process, it took about 2 hours

John was the one that help me out with picking the right car for me. He was very sincere and help me out throughly. All the worker was nice to me and take great care of me while I was waiting for my car. Peter the shift manger gave me a great deal on my car and help me lower my interest . Thx again for all the help

The process of getting my car serviced was mostly good. The one comment I have for improvement is in the speed and form of communication. I had to wait a little longer because Autonation sent a text to my old phone number, even though I asked them to update the number. Luckily Brittany called me, but it would have been nice if the effort in updating my phone number had actually worked.

I’ve had my car two weeks and three lights have come on. The check engine, tire, and brake lights have all come on. I also was sent an email to give a review and it won’t work. Not ok

I bought a used car from this dealership three months ago (8/23/19) and I have not recieved the registration for the car. I've called the dealer numerous times and have talked to the finance and sales managers several times letting them know about the registration situation and they promise to call me back with information about why I have not recieved the registration but they never call back. I keep getting the run around from these people and I'm very frustrated with their customer service. I will never again buy a vehicle from this dealership and will not refer anyone to purchase a vehicle from them.

Sales and finance managers promise to call you back but never do. I'm still waiting for my car registration after 3 months of car purchase.

thank you for your prompt assistance!! really happy

Can’t thank Daniel Service Manager and Kathy Service Representative enough for their outstanding efforts in servicing my 2016 Honda Civic with malfunctioning Air conditioning. After the car was fixed, a new rattle developed which they took in and quickly corrected.

Excellent deal thank you everyone was extremely cooperative especially hamid and manager

very professional coustomer service is excellent

The service team was excellent, they were quick and efficient. They knew I had just missed the shuttle so they were very quick so that I did not wait too long .

Very bad customer service

Really helpful and friendly team. Jaysen did a great job helping me out.

Honda of Costa Mesa was great the service was outstanding and our sales person jaimie was amazing.

Jaysen went above and beyond during my visit. Would definitely come back to this dealer and visit Jaysen

I had a good experience, the customer service was great. The facility has everything you need from snacks, water and WiFi

If I could give a negative 10 I would do that for the sales department. I will be giving 2 review--1 for sales (bad guys) and 1 for service (good guys) Here is the story. I bought a CERTIFIED used car from them--it was a nice low mileage MB GLK350 4 Matic. About a 1000 or so miles into the ownership I stated hear (or noticing) a whining noise coming from the transmission area. I have a long commute so the miles added up quick and by the time I took it to a MB dealer to have another problem fixed they informed me that the transfer case had a bad bearing and the transmission and transfer case were all 1 unit and it would cost $10,000 to have a rebuilt unit installed. I was floored--I didn't pay much more than that for the car. So I went back to the dealership and wanted some resolution. The Certified afforded me X,000 mile-3-month warranty. By the time I was able to get all of this sorted it was X,495 miles and less than 3 months—so 495 miles over the warranty. The response I got from the sales department: Hazem was literally: “tough luck” Kevin the Sales Manager: “we don’t owe you anything” And on top of that they would only give me 60 cents on the dollar on a trade in and only $500 or so off another car on the lot—so acting like the quint essential used car salesman and no real attempt to treat a customer right and step up and try and do the right thing to resolve a faulty car they sold. They sold that lemon and made their money—tough luck, we don’t owe you anything DON’T BUY A CAR FROM THESE GUYS!!! Step in Daniel the Service Manager—now this is a stand-up guy 10 STARS FOR HIM. Daniel was able to find a used transmission/transfer case with a 1 year warranty and his deal was that I would pay for the transmission at his cost and he would install it. This made fixing the car affordable and made sense—otherwise I was basically screwed had Daniel not stepped up—good man. Not sure why it seems so rare to meet a stand-up person and congrads to his parents for raising him right. I cant say enough about Daniel he really came through and saved the day HAVE YOUR CAR SERVICED BY THIS GUY!!!

AutoNation Honda was very informative on my model and not pushy in selling me my car. Great attitudes over there! The GM was a bit more cut and dry, but all in all, a great experience.

Very pleasant to deal with, not pushy and very helpful I strongly recommend these folks.

Was there for oil change, tire rotation and specifically told them that the passenger side tire is leaking air about 4 PSI a day. Oil was changed, tires were rotated but did not fixed the air leak. The tire that was leaking air is now on the front passenger side. I was charged $20.00 for the air leak that was not fixed.

Our Salesperson, Habib, was very helpful. This is our second vehicle purchase from this dealership and we really enjoyed our experience.

The Service is Awesome there! We appreciate all the support and help to find my wife's new car!

Estupendo servicio de los vendedores , explicaciones perfectamente

I’ve been going to Kathy ever since I bought my Honda Accord last year and she has always been helpful and friendly, I would recommend everyone to buy / service their car here.

Clean professional people, listen to me poorly explain my car issues, and then not only fixed them but even replaced my battery past warranty free.

AutoNation Honda Costa Mesa exceeded our expectations and the staff was extremely courteous and helpful. Thank you for being an honest dealership and for turning our car buying experience over the weekend into a positive one!

Just the typical maintenance service but it was a great experience with Jim, who was very through and detailed with the process. He streamlined the process and helped me out a lot. I will be making sure, to always go with Jim when I comeback again. The only way that a car maintenance should be.

Brittany is a great service representative. I brought in my husband's 2018 Honda CRV after a 4,000 plus road trip, and she was very thorough in explaining what specific services the car needed.

Excellent service, attention to detail and a price you can't beat. Thank you Hazem