Everything was seamless except for the time I had to wait to collect the cheque. 3 hours were too much.

Everyone was great ! The lady who helped me out was really nice and patient with me. She made sure I drove all the cars before anything. The manager was really nice and helped me out a lot. The financial manager was really cool and nice too. He also helped me seal the deal and was able to leave happy ! Thank you guys for all your help. I really appreciate you guys.

I moved to SoCal from the East Coast 2 yrs. ago. I don't remember how I found this service center but I am really glad I did. I've never been disappointed with the service and Kathy is super great. At my last appt they found a nail in one of my new tires. The tire was a yr old with less than 4K miles on it. So I was surprised when the service dept wanted to charge me for the tire. But Kathy advocated for me and got me a sweet deal on the new tire. Thank you Kathy. Needless to say I highly recommend getting your Honda serviced at the Costa Mesa location.

I have been a customer for years - Kathy is my service advisor. I really appreciate the excellent customer service at Honda. I also believe the prices are reasonable, which you cannot often say about car repair/service. I love my 2015 CR-V and keep service up to date as I want to keep it as long as possible! When I call they immediately recognize my name and car and help me with whatever I need. I love Honda cars and I highly recommend AutoNation Honda.

We have been looking at dealerships in search of a vehicle that we really like. We finally found one we are interested and called the sales number right away to see if it is still available. Hazem answered our call and the way he talked to us on the phone encouraged us to drive to Costa Mesa to look at the vehicle. We got to the location and we feel welcomed. Unlike the previous dealerships where we felt snobbed. Making the purchase is a daunting task but Hazem (Sales Manager) and Brandon V. (CFS) walked us through the process and were more than happy to answer all of our questions. We really felt we were in good hands. They really worked with us to give us a good deal that's not way over than our budget. They did not try to sell us unnecessary stuff that would make our cost high. They helped customize our package with what's really important to us and still be in our budget. Overall we are really happy we made our purchase at Autonation in Costa Mesa. We will definitely refer this place to friends and family.

great service everyone there was very helpful and nice

I went in for an oil change that I had an appointment for, they told me how long it would take and it was done within that time. Thankfully there is shops near by for food, coffee and maybe some errands you need to get done within walking distance. Lidio helped me out and he was very kind! It was a smooth process from the start to finish! Thank you!

Michael is very experienced will listen to your input about your vehicle diagnose your need accurately and will advise necessary repairs or maintenance for you to make the right decision about your vehicle make your next appointment with him and experience the difference. Thank you Michael

This dealership service department is really great. I took my car in for service, and they were honest and professional.

Great Service

I had excellent customer service by Idalio , he was very attentative to my concerns regarding my CRV . I had a few questions and he answered all . Good service .

Lideo has been my customer service representative for over 25 years and he is the best. I trust him to let me know what I need. Thank you Lideo for taking care of me all these years. You are the main reason I come back. You have taken care of all my Hondas...I have bought 4 Hondas...Thank u...5 including the one I have now.

Lideo (ServiceAdvisor) is the best! Great customer service, honest and helpful when explaining work that needs to be done. I drive all the way to this dealership to service my car if Lideo is there. Thank you Lideo! It's nice to have someone to trust. Also the work done is great and I don't have any complaints about the time it took. Would recommend!

Lidio helped us with the entire process of our repairs for our Odyssey. Our van needed to be in the shop for a few days and it was great to have one person that already knew what was happening when we would check in. He explained what the issue was and the potential costs. We were on vacation so we didn’t have any other transportation. Lidio arranged to loan us a new CRV. He saved us the cost and additional frustration of having to arrange for a car rental. In the end, the Costa Mesa Honda team fixed our issue and we were able to drive back to the Bay Area safely. Thanks again, Lidio! You made the process smooth and saved our vacation!

Took in my car for recall and I had Derek to help me out who was very friendly and professional. The service was done very promptly! Been coming to this Honda dealership at Costa Mesa few times and it’s always been a positive experience :)

Lidio is a fantastic advisor, always looking out for the best interests in his customers.

Bought a car here in June and all I can say is the car is nice, all I wanted. The thing I don't like is that I feel like I was pressured into buying add ons that I didn't want, making what was gonna be 338 for 60 months to 390 for 72 months (granted one of the options I was set on getting, the extended warranty). It was my first time buying a car and the salesman was really getting along with my dad and they both talked me into getting things I didn't want, I know I mentioned my dad too but he was a bit hesitant on add ons at first until the salesman was telling my dad about how all these things are really handy. This made my decision a lot more stressful because after saying I didn't want any of the add ons except for 1 or 2 the salesman and my dad kept insisting that I get multiple for peace and mind. I know its been months but it still bugs me till this day. As of 2022 I still think about this lol

Great Job guys! Thanks for everything.

Good store overall. Good professional sales staff from bottom to top. The finance process had a small issue about how I wanted to pay for additional products and what was actually done.. Clarity of communication on both sides could’ve been better. Most important thing is the store worked with me to correct the problem! The overall experience at the store was good. I have the vehicle I wanted and so far the Honda ridgeline seems like a quality product.

Very good. Service details explained and other issues were also explained.

Walked into the parts section the 1st of June and received the most helpful customer service in quite some time. As i approached the counter Michael welcomed me and proceeded to help me find a replacement back up camera. As he searched his inventory, Michael was very accommodating with his questions and his approach made me feel like we were having a conversation amongst friends. His knowledge and his customer service expertise made this experience enjoyable. I have already recommended him to a couple of friends and a cousin and they all had the same experience. Michael was able to track down this pesky camera and had it available for me in the exact time frame he allocated for it to arrive. Great experience, Great Customer service, and I highly recommend you give Michael an opportunity to assist you in finding your parts needs at Costa Mesa Honda. 11/10

Very poor experience, the person who delivered the car continued to complain about the drive. Before signing the contract, when asked questions, he quickly dismissed us and blamed the "broker" saying it wasn't his responsibility. He did not try to help us find any answers and was very pushy about getting the papers signed. There were many miscommunications about the deal and the pricing. The names on the paper was wrong, but he said we should've been more clear about it and there's nothing that could be done. But in the same paper where some of the personal contact information such as email was wrong but he said that's okay to fix? Because he wanted my email so that I could send in a good review for him? That's when he started talking about how he drove out so far for us... that makes me wonder, did he just not want to drive back with a new contract because the drive was inconvenient for him? He kept rushing us and then took his time telling us to leave a good review lol. And he even called me about it??? But didn't have time to find out why the names on our paper was wrong? I really hope the management reaches out to me to further investigate this situation. Anyways, I'm paying more than I was promised and the name on the car is wrong... and that's just okay to you guys?

Naz was Excellent! Her service and support was perfect. I will recommend my friend to visit Honda Costa Mesa if they are looking for new car.

Derrick was awesome! Super friendly and on top of things. Very clear communicator. A+++

Working with Hazem, Kai, Ryan, and everyone at AutoNation was a refreshing and positive experience. Straightforward, no nonsense. Responsive and courteous. Delivered on their promises, and even helped us with one of our older vehicles while we were waiting for the new one.

Visited the dealership browsing used Civic Si's. We saw 2-dr one but ended up not purchasing at the time. A couple of months later young salesman diligently checked on us as they had got a 4-dr Si. Thanks to him we ended up purchasing the car. When my wife noticed there were a few scratches on the wheels they decided to pick up the tab to get that fixed. They also kept the original exhaust for us as the previous owner had upgraded this. Professional, courteous, prompt, good follow-through.

This is the only dealer I go to for servicing my 3 Hondas even though I have dealers that are closer to home. They are always honest and I always seem to get my car back in 2.5 hours or less. The waiting area is newly renovated and comfortable. The only issue is the service prices are getting high. Update 6-2-22: Service writer Kathy is always great. The greeting experience, which had been the weak spot here, has greatly improved. This time I drove up and someone was there to greet me right away and even knew who my appointment was with. Bravo!

AutoNation Honda Costa Mesa have a profesional and knowledgable staff. Very informative. Willing to help and listen to all of your concerns. I had a great experience and recommend them to anyone interested in buying a new or used car.

Very honest and good price after checking so many places especially thanks to Nader and the seller team I recommend it for everyone who looking for good price

Excellent service and explanation of every procedure. Was very pleased, once again.

Bad bad bad service department technicians. They are lazy beyond belief. I stopped using this Honda around 4 years ago due to their service department being so bad, but I decided to try them again last week since they are so close to my work. My door sensor is faulty. While I'm driving, the car constantly dings a warning that the door is open. The technician drove the car around the block and it didn't happen, so the associate came and told me they couldn't reproduce the issue. This was after I sat for an hour and a half waiting. I asked if the tech tested the door sensor, and he said no. I said please ask the tech to put the meter on the sensor and test it. The car is still under warranty, so it's all covered. He went and asked the tech, and the tech and management refused to test the sensor. So, that was that. I left, and the whole drive home the stupid thing dinged. I'll never go back to them. They are ridiculously lazy and obviously don't care about people's time.

Went here without an appointment because a warning light came on about emissions. They took me in and kept me informed about the status and parts needed. Got my Pilot back the next day all fixed and washed!

Took my car in for the multi-point inspection. Everything was great — they told me what needed to be fixed, so I decided to fix it myself. Drove up to Northern California where I had access to more tools just to find out they cross threaded a stud. Ended up having to force it off (damaging the stud and the lug nut), and had to file it down to put a new lug nut on so the car would be safer to drive back down to SoCal. They were rushing, negligent, and put me in a dangerous situation. I called them and they said a manager would call back in a day. No phone call. Called again and put myself on the waitlist, but still no phone call. This is highly unprofessional. I trusted them with my car. They broke my trust by damaging my car and not following up with it afterwards. I’m very disappointed. Update: They called asking if we wanted them to do other repairs, and they were completely unaware they damaged my car. They once again said they would have a manager call when available. Still no responsibility taken for the problem.

Horrible experience dealing with the parts department here and their lack of customer service, i.e. actually WANTING to help a customer and provide service. I called in the day prior, asking if a side mirror was available. I was told yes, but I had to come in to purchase, and it would be delivered within 24 hours..... I come in less than 12 hours later, and I am told the part is not available and will now not be available for months or maybe even years. (!). I asked the attendant with the dreadlocks and doc martins if they could source from another dealer or another parts place (that would be good customer service, right?) No. Not possible. Well thanks for trying, right? I left, searched 2 sites and found the exact OEM part available. It literally took me 2 minutes and a phone call. I will have the part sent to me in less than 48 hours. How bad is your service HONDA Costa Mesa? How can you not help someone who always brings their car to you? It's amazing how one BAD APPLE can ruin all the good will you built with me over the past 7 years. Why is it not possible to give less than one star? It will be really interesting to see if their manager calls me. They have my number.

Unlike NormReeve honda, I had a great experience with Autonation Honda. Thanks to Hazem and his team for such a great service...

I call in for a reservation. Got my time for the next day. Showed up on time. Stayed in the customer waiting room. They serviced my car & washed it. The cost is always too much, but that's normal in this day & times. The young lady, Kathryn, at the service area was very nice.

I had a great experience buying my Honda passport here I will recommend this dealer to my friends and family

This location is the best in OC. GREAT customer service.

This was absolutely the best car buying experience I have every had. I ordered my car with Jaimie Hou, it arrived early and picked up the following week. From the moment we got there it was fantastic. Jaimie explained every bell and whistle in the car, took it for a drive and then it came to finance, I was having anxiety because I was ready for the high pressure tactics from them BUT there were none! It was better than I ever imagined. We were there for two hours and I could not be happier! Definitely recommend.

Straight forward on following directions on what I specifically wanted and did a thorough update on what was available for current market. Would highly recommend using their services when searching for your vehicle.

Able to make an appointment online for the next day and was taken care of promptly upon arrival. They were able to fix my air conditioning all under warranty and provided a car wash.

Overall it was a good experience.

My experience at Honda was great and smooth! I was able to get everything done as stress free as possible and in a timely manner! The only reason I give 4/5 stars is for the communication. At times it was difficult to reach the tech who was in charge of my car which was frustrating. Also the knowledge between all employees I guess is not in sync.. an associate when I called the office number whom helped me make my appt in the very beginning scheduled me an appt knowing the very reason I was coming in, at a time I had then come in only to be told by a tech that they may not provide the service during those hours the lady on the phone had allowed me to schedule.. therefore I then had to come back another day. The associates helping customers schedule appointments need to be knowledge of the appropriate times customers can come in to receive whatever service it is they’re looking for. Had she had only known the techs if there are even any, cannot service things such as diagnostics towards the end of the day, she would have scheduled me an early morning appt. So that’s all, communication & having the appropriate knowledge. Otherwise all went well & what was needed to be done was done!

sold me a manufacture defected car lol

The service department here is fantastic. They were able to get me in the same day to diagnose my car. Lidio helped identify the problem immediately and ordered all of the parts needed to fix it. He explained clearly what was needed and what he recommended. Within a few days the Element was good as new! This is a great service team doing honest work. Highly recommend servicing your Honda here.

Derek was great. My first time at this place and working with you. Will return

I was kept in the loop with prompt texts letting me know what the service needs were for my Honda Odyssey. Thanks Kathy! When it was ready for pickup it was easy to get in and get out.

Working with Auto Nation Honda Costa Mesa was a pleasure! They were always available when I had a question and I loved that they promptly replied via text (since my job is demanding I can’t take phone calls). Once I was at the location I never felt pressured to make a decision. The process went smoothly! Great people ! Thank you!

Purchased vehicle with cash. Put me though many issues with registration and title. Very bad experience. Wouldn’t trust them

Purchased vehicle with cash. Put me though very hard time with registering and titling. Also safety issues on vehicle. Poor inspection knowledge they have not noted issues on reports. And I had to go though many issues becoz they did mistake on registration that they will lie saying will take care. Never call back. Be were.

My experience was good. Everything was taken care by Hazeem and Omar. Car was in good state and all formalities were completed in the day itself.

I only gave one star because I had no zero star option. My husband took his car there for his oil change. He has the maintenance plan. First of all they were trying to charge him.Then they said they could do the oil, tire rotation, and some other things. We got his car back and there were bolts missing underneath the hood, the glove box was not put back together, and the alarm would not stop going off. We took it back and the Manager was in a meeting. He came out after making us wait and was trying to say it was our fault, then the original dealers fault. Finally he said he would take care of it. We left it overnight. It's now after lunchtime and my husband is getting the runaround. They keep sending him to a voice-mail. Do not go here!!!! Update: we got the car back Finally. I found out the Manager has only been there a month and is supposed to clean up the big mess that's happening there.i truly hope he does....

Made my appointment on their website and it was really easy and simple. I arrived there earlier than what I scheduled but they were really nice about it and took my car in. Service was fast and the process to pay and get my car was easy.

dealer and salesman were very responsive, car was exactly as advertised, they replaced needed parts, changed the oil, detailed the car, delivered it to my house.

Best car buying experience ever, from start to finish. Everyone has so nice and helpful. We were in a time crunch and they did everything possible to accommodate us. Would definitely recommend buying a car here.

I took my vehicle in for some repairs covered under warranty.. They provided me a nice loner vehicle and I was updated regarding the progress of the repairs. Good customer service and quality of work.

Convenient & no pressure additional sales bs.

Very professional and quick service! Staff are kind and helpful. I'm always pleased with my experience at AutoNation Honda in Costa Mesa.

Very good service

So after looking for a sport civic hatch MT since February and had been to multiple dealers in LA and LA county, they are 1 of 2 dealerships that provided an OTD price through email and text.. Nikki provided the VIN after confirming the vehicle was in transit and after a few days of deciding, we reserve the vehicle through pre-approve credit check with Alex unlike other dealerships who wanted a deposit. They communicate the estimated delivery date and the day the vehicle arrived (approximately 2 weeks). They informed us that it will be available the next day after PDI but were not available the next day. They manage ready up the car late afternoon with all accessories on it. (Honda floor mats, cargo tray, door edge/handle films and wheel locks) priced as $2,400. All those added accessories are worth $500 in my opinion.. So the markup is around $1,900. We decided to purchase it. Because after two months of searching they were the lowest price we could find. Finance guy did not push any products when we decline possibly because we are the one last customers to leave. I would recommend them if you are in the this crazy market. But if you're not willing to pay above MSRP, you either wait or travel out of state.

I appreciate this team for perfect service to customer at this difficult time

I’m hesitant to leave reviews because you never know what can happen later on down the line. This review is based on my experience actually arriving at the dealership and how my buying experience went. Melissa, was amazing! She made my car experience buying fantastic. She wasn’t pushy at all. She was friendly through email, promised I would have a happy and fun experience through the process and she absolutely delivered on her words. I didn’t feel cheated on the price of the vehicle. This dealership is very lucky to have her. Anybody, I know looking for a car I will refer to her. She was also an inspiration to my daughter. While I was meeting with finance she was sharing positive stories with my daughter about hard work and perseverance. She loved her. Overall my experience with this dealership still went well with the buying process. I would recommend them.

I bring my Passport here for regular service and maintenance and have not been disappointed. Although sometimes the wait can be a little long even with appointments, the customer service and standard of care makes up for it.

I received help immediately and the wait time wasn’t very long. I also received a 10% discount for my oil change as a first time customer. I will be back for sure!

Thank you Marcos & Omar at Auto Nation Costa Mesa for a very smooth and welcoming environment. Marcos was very helpful from the first interaction over the phone. We immediately scheduled to see a vehicle that he had in stock & immediately started to sign paperwork to take it home. Omar in the Finance Department was very helpful & knowledgeable with the right packages to make sure I was in great hands! Overall experience was great & the donuts & coffee were a great touch to our experience! Thank you guys for everything 🙏🏼

nice friendly people fast service

Nice staff, the dealer has the best price at this time in the region. Cristian was a very nice and helpful salesman who address all questions or doubt that I have. Overall I satisfy with the visit and purchase, and I highly recommend this dealer.

The price at this dealer is unbeatable price compared to many other dealers in the region. Also, the customer service is very good and addresses all the questions that I have.

Superb, as always.

Your sales associate, Austin Grande was a pleasure to deal with and the process was very easy. I would definitely recommend AutoNation over some of your competitors. Everything was honest and straight forward. Thanks you!

I am so impressed with the customer service I received while at the AutoNation Honda Costa Mesa dealership. The staff members were very attentive and helpful through every step of my big purchase! Nicki and Ryan went above and beyond to ensure that all my car purchasing needs were met. I am extremely happy with my purchase and would recommend this dealership to any of my friends and family.

Easy and great way to buy a car. No hidden fees or pressure from sales people. I bought vehicle I wanted at price that was listed. No add ons by dealer or extra money on listing. I would buy another vehicle from autonation Honda of Costa Mesa.

The vehicle that I purchased from AutoNation Honda Costa Mesa was thoroughly inspected and any issues were fixed before sale. I was very happy with the condition of the car and thought it was fairly priced.

The staff in this place are simply the best. Anytime I bring my cars here for service, I receive excellent services. Best dealership I have visited since moving to CALIFORNIA. I am currently bringing my next car in 2 days time for servicing. Hope I receive the same excellent service as in the past. I think this is my new location for car needs.

For 20 years, I've had great success having my cars serviced at Costa Mesa Honda. Specifically Lidio Valle is an exemplary service adviser. He's genuine, sincere, knowledgeable and professional. I appreciate the occasional service discount offered because saving a little money is important. CM Honda does a nice free car wash as well. I've also bought a few cars from the dealership over the years, and had positive experiences each time. I highly recommend Costa Mesa Honda!

This was my 3rd purchase at COSTA MESA HONDA. Alex Kurtuldu and the crew helped me remember exactly why I continue to go back! He was very honest and knowledgeable about the car buying process. They're the best! Thank you

If you are looking for a used car for a reasonable price and NO add ons (unnecessary dealer accessories) then look no further. Jaime was my sales representative, she is knowledgeable, forthcoming and honest. My experience here from start to finish was low pressure and smooth.

Excellent customer service Love my new car Thank you so much for your help

I've been to this dealership 2 times and both times were very good experiences. When I called for an appointment they are very polite and helpful. I had to go to the service station both times, this last time Katherine helped me and she's very considerate of your time and has great customer service. I live in border line Orange/Santa Ana and because of my good experiences I will keep coming here.

I came to get my AC fixed and Lidio was incredibly helpful and kind. He gave me an update midday to let me know they had to get a part in LA, but still assured me the car would be ready by 5pm. I also appreciated how I was able to pick up the car after hours as well. Great experience and my AC is working again!

I was at Auto Nation Costa Mesa getting a new key for my car, and the associate said it would take a couple hours. It ended up only taking about 30-40 minutes. I was surprised because he said they were busy. Excellent service.

Honda Service in Costa Mesa is always wonderful. Jose took care of my service on Friday. He made sure everything was taken care of and rather quickly. They always take great care of me and my car!! My 2004 Honda Accord is in great shape due to their excellent care for the last 18 years.

Purchased 2022 Honda Accord a few months ago. The more I drive it, the more I find it to be my dream car. It runs and looks amazing, also a joy to drive. When picking out a car, I highly recommend working with Melissa. I found her to be helpful, hard-working, and knowledgeable about the cars I was interested in. In addition, she continued to answer my questions after the purchase and was very responsive. Thank you.

wonderful service, very kind and helpful employees, and a shorter wait time than i expected

Hassle free and Derrick was helpful

I showed up for my appointment and was helped promptly. I left my Accord for service. Received a call was done, washed, and ready for pick up. Thanks to the entire team.

I have a smooth talk with the stuff and get what I want. I finally bought my new Honda car with a reasonable price. The Enterprise is near from the Honda Costa Mesa and that make me return the rental car easily.

Quick and solid work. Very nice and helpful employees.

Everything was well, the quoted wait time was accurate and my car is/has been running fine since I bought it here and have been servicing here for 1.75 years

Thank you Christian G for his great service, he is a knowledgeable salesman with a lot of experiences in selling car, definitely referring him more clients, and also like the pleasant Dealership compared to others with excellent way of helping customers the right choice .rate 10

Courteous - prompt - simple & uncomplicated.

The employees are really nice , the Only problem I had is with the young lady who answered my call, 3/14/22 at 6:49 pm. I called to make an appointment for an oil change. My appointment was at 1:40 pm 3/15/22 . When I showed up, I wasn't on the appointment list. It’s upsetting because I moved from lake Elsinore to Costa Mesa. Coming to this Honda since it’s closer, to save miles and gas wasn’t worth it . To show up and no appointment makes me wonder what that lady did then. I called Irvine Honda, they asked my name,email, phone number, VIN #, etc. My point is who ever is going to answer the calls for service appointments please take it serious, it was important for me, seeing that you didn’t care as much sucks. Won’t be coming to this location ever again! So disappointed for my first visit !

The service advisor was friendly but the service here is not fast. It took them almost 2 hours to do a battery replacement. They did however pro rate the dead battery so that's cool. Update: Took the car in to get a few things taken care of. The service advisor was very pleasant and efficient. The service here remains lacking a sense of urgency however, the lounge is very comfortable and there are refreshments if you get thirsty.

Service Advisors from Honda Costa Mesa are cool and very helpful especially Lidio Valle,He was my Advisor for almost 20 years and I was glad that I chose him coz he is a good person..Thank you..

It was an amazing experience, I met Lidio, he is a super nice guy and helpful. Thanks a lot.

It was an amazing experience, l met Lidio, he is a very nice guy and helpful. Thanks a lot.

The staff were friendly and concerned about our car needs. The lounge was supplied with coffee that was free. A large television to watch to help you relax while you wait. Access to the internet to take care of business on a personal computer. Snacjs in the vending machine. They even allowed Uber etc the deliver food orders while you wait. Over all the first time experience was fantastic.

Amazing experience! I came here all the way from San Diego! I want to thank Hazem for making my purchase very quick, easy and straightforward!

Always great customer service, that’s why we’ve been bringing our Hondas here for over 10 years.

I gave this a 2 star rating and for some reason it didn’t upload the actual review. The actual seller was nice and very professional. But after 10 minutes of talking, the seller started to get pushy. I wanted to buy a Honda Fit four years ago and I was looking for a manual car. They had only one and it was on the second floor of the parking garage lot I believe. We took the golf cart ride. Car looked nice. Very dirty, but nice. It’s supplying be new. She gave me the keys so I could turn in on, but No the vehicle wouldn’t turn on. Battery was completely dead. That is a red flag for me. Maybe not a big deal for other people, but it was for me. She did get someone to jump it for me. After letting it run for about 15 minutes. I turn it off, and then again, it wouldn’t go back on. That’s when I just said thank you very much, and to the Toyota dealership, also located on Harbor. I ended up buying a vehicle there that day!!

These days every dealer, small or big, add $3,000-5,000 on top of the advertised selling price. Ocean Whittier Honda was actually the worst. They added $9,000 of "accessories" to add to the cost of a new 2022 Honda Civic LX which has a MSRP of $22,000. AutoNation Honda in Costa Mesa was the only one I found that had honest, upfront pricing. I got a great deal on a 2021 Civic and it was very easy. No haggling. Daniel Lockhart was very helpful. I've already told several people to go to AutoNation.

Awesome service & sales department, Lidio & Derick Tran provide exceptional service, Omar & Austin from sales good customer relations. Great dealership overall.

Nicole is great! She is knowledgeable and candid. I went to a different dealership, walked away unhappy, and thankfully ended up at Autonation. They gave me the deal I wanted, no hassle.

I bought a 2015 Accord when it was new. I also purchased some additional oil changes & tire rotations. They do a good job on that and wash the car. I like my usual service advisor, Kathy. I used to take car in every 5,000 miles. Now with Covid we don’t drive the car much so I take it in once per year even though it’s only at 2,000 miles. But I keep track of the car’s service with notes in my glove box. Kathy was busy so my new service advisor Derrick suggested I do a throttle body cleaning and change the brake fluid. My notes show I already did both of those devices not too long ago.

Awesome service. I would definitely come back if I need my car fixed.

Had a great experience buying my daughter's 1st car all the staff was friendly and informative....

I have never been to a dealer where EVERYONE you encountered was so nice. I wasn’t pushed into anything. Everyone was real and genuine. I went there attempting to trade in my car for another but unfortunately what they could offer me for my car wasn’t what I was expecting. I ended up having to sell it elsewhere. It took me a bit longer to get it sold cause of my forgetfulness, but the Helpful Honda Guy Hazem, still had me come down and complete the paperwork. I went down there, not expecting to drive off with my vehicle until I actually sold my other car. But I did! Between him and Jason, they both got me situated and ready to go and out the door with the car I wanted and at the price we agreed upon. They agreed to wait to cash my check for some of the down payment so they could get me out the door with my new car. I was able to leave my other car at their lot for me to come back the next day to actually sell my car down the street. All in all the experience was outstanding! On top of the technicalities of buying a car. I had my 3 year old son with me. Hazem gave him some toys to play with and even though kids can be a little much. Another man, offered us water. They were just as nice to him as they were me. Thank you all, for your help. Definitely see why you’re all called The Helpful Honda Guys

General Maintenance Service & Service Advisor, Derek, were great; However, the next day I noticed something scrapping the ground under my car. I brought the car back & Service Advisor John was rude and condescending. I took my car to Honda with no problems and received it back with a problem and then received extremely poor customer service to boot. I left a voicemail for the Service Manager, Danielle, the following day to discuss the experience and never received a return phone call. It’s so easy to remain professional, and this Service Department is lacking. Highly disappointing!

Purchased my car here two years ago. Brought it back here for maintenance and some new tires. Making an appointment, getting an estimate and getting the service done were all very smooth and easy . Was able to get updates and pay directly from my phone. Staff is nice. Big waiting area with tvs and refreshments.

After hunting for a great deal all around SoCal, I ended up shopping at Autonation Honda in Costa Mesa. Though they are 1 price, meaning the price you see is the price you pay, you’re never blindsided when the deal goes down. I would say there’s room to negotiate when you have excellent credit, even with zero down. Naz was patient & great to cater to your needs. Look for her, if you’re ever shopping at this particular dealership. The room to negotiate is your APR, monthly, and always ask for add ons, since the price stays. Once you hit the finance room, negotiate the plans and squeeze out the best deal. Take your time & drive on.

General Maintenance Service & Service Advisor, Derek, were great; However, the next day I noticed something scrapping the ground under my car. I brought the car back & Service Advisor John was rude and condescending. I took my car to Honda with no problems and received it back with a problem and then received extremely poor customer service to boot. I left a voicemail for the Service Manager, Danielle, the following day to discuss the experience and never received a return phone call. It’s so easy to remain professional, and this Service Department is lacking. Highly disappointing!

It's been almost 2 months since I bought the car, I have not received my refund for the difference. I bought a car in transit which they promised to deliver in a week. When I asked them where was my car, they told me the car was damaged due to train wreck in Mexico. There was no news of train wreck in any media. When I asked, they said they were not responsible and told me to sue Honda if I want. Finally, the manager gave me a used car for 1 month while I was waiting. I finally agreed to get a different color but the price was $400+ cheaper than what I paid for. They never send me the refund even I have came and called then so many times. These people have no credibility.

I worked with Hazem. He was great about initiating contact and walking me through the process of buying a used Honda CR-V. He helped me understand everything and was very upfront. I didn’t feel pressured at all. Jason in finance was amazing as well. He was laid back and even did me a favor when I messed up writing the last check in my checkbook. These guys are great.

I had a 7:40 appointment for routine maintenance on my Honda Clarity. It took an hour to drop my car off while I had someone waiting to take me home. They assigned someone named Eilene to check me in but after 45 minutes of her not showing up, I begged another agent to to check me in and he finally helped me out and he was very nice. I never spoke with Eilene but I watched slowly helping others and never came over and said I'm running Ill3 be with you soon.

Great service at Autonation Honda Costa Mesa. Great service from the Service Advisor Derrick. Very patient and helpful. Highly recommend!

Friendly service advisors .The vehicle is always ready when promised and they wash your car before you pick it up. I can't say that about other dealerships I take my other cars to.

From the start i was given star treatment. Jovan the salesperson i was dealing with was very friendly and patient with my questions. I called and messaged Jovan several times and he responded witin minutes, giving me truly great customer service. I would go back to Auto Nation again for my next car in the future.

Overall the car salesman, Cristian, was great, honest and friendly. He explained the extra costs above the listed price ~$2000, AutoNation Costa Mesa had the best pricing vs the other Honda dealership in the souther OC. Others jacked up prices by $3500 -$8000, which is BS. I recommend this dealership and would go back for my next Honda.

I made an appointment with a sales rep over a week in advance to respect everyone's time. I was looking to buy and understand it can be frustrating for sales people to waste their time with someone who is not serious about purchasing. I showed up on Saturday morning, the sales rep did not. I had reviewed messages the day before confirming the appointment. I received no notice the sales rep was not coming in. I was the only customer on the lot vs an office of what looked like 7-15 people. I got the run around on reasons for being stood up. Strange no one thought to cover/notify this person's appointments in advance given they were not able to meet their commitments. I did not give them the chance to "earn my business" and would advise others to look elsewhere. Even after I left, I did not receive a note from the sales rep for missing the appointment and wasting my time on a Saturday. At the very least, my experience showcases this dealership will not respect your time and cares very little for the people looking to buy for them.

Overall a great experience. Pricing was fair and buying process was smooth. Both the sales person (Melissa) and finance manager (Chris) were great to work worth. Highly recommended!

Had a good encounter with the staff at AutoNation Honda in Costa Mesa. Alex was very helpful and went out of his way to help us. Once we chose the car we wanted the process was very smooth. I'm not a usually a big fan of dealerships but I really had a good experience this time.

Friendly nice staff and consistent good service

This is place is awesome. Service advisor Lidio is very professional and took care of business as efficient as he could. No hassle and so cool. Adviced friends to try Costa Mesa Honda for their next car purchase and service.

This location was awesome. My saleswoman was comprehensive & walked me through every step! Everyone else had great customer service, too.

Amazing customer service. Traded my car in for a newer one in a matter of hours. If you need a quick smooth transaction this is the place to go! Marcos and Chris were extremely helpful!

Jaimie was very helpful and made the process very easy.

On 2/13/22, my wife and I walked in to look at a 2015 CR-V out the door for $20,915.78 with all fees and taxes included except financing. Fouad was the car salesmen who helped us with details regarding the vehicle. Let me start by saying that Fouad was not familiar with the car. Then I pointed out some scratches on the outside door panel and I asked if we buy it, can he help with getting the car buffed and waxed to remove scratches on the house, and He responded “sure but not today because the service department is closed but you can bring it in and call.” The issue is he never gave me a name, number, or document stating that he was going to help. I asked him if he was a man of his word and he said yes, we shook hands. Then financing happened. We came in with a pre-approval with our credit Union but it was a little less than the total of the car. We wanted to purchase the car with zero down, so the financing department ran our credit to increase the limit. We got approved at 7.85% “supposedly” for $384/month for 68 months. I agreed to the number. Then he said he was going to get the car ready by washing it. When we were in the financing office, we were helped by Omar Alamir who appeared friendly but If you walk in to the dealership and go through financing with him, PLEASE READ ALL DOCUMENTS AND GRAB YOUR CALCULATOR AND DO YOUR MATH!! Please pay close attention. My wife and I started signing paperwork, when he started presenting us with warranties like Gap, extended warranties, etc. I told him I was not interested but to go ahead and show them to me. He showed them to me, and he asked if I was interested in Gap insurance and extended warranty, I told him no. He followed up by asking me that if he could get me the warranties and gap insurance for the same monthly payment, if I’d be okay with it, I said “sure but only if you’re not up charging me. I don’t want no hidden fees, no scams! Full transparency” and he said “of course” I said okay, let’s see the numbers. He said he was able to get me the extended warranty and gap insurance for $383/month for 68 months which was one dollar less per month than the original. This is when everything starts going downhill. Once we started filling the paperwork, I see the “Retail installment contract” document with all the itemized amounts of what we were paying, when I noticed that the interest rate was actually 2.49% and there was a $2,499 extended warranty and $749 gap insurance with the grand total for the car being $24,163!!! That’s WHEN I REALIZED THEY WERE TRYING TO DECEIVE ME!! I began breaking down the numbers and comparing them to the itemized original estimate. I point out the interest rate and the extended warranties, and I told him no to all warranties. I then told them the interest rate was a total lie and it was 2.49% but they were telling me all along that it was 7.85%. I got upset and I told Omar I didn’t want the warranty and I wanted the car for the original price I was given. Then Omar called another employee, I don’t remember the name but it was some Dorky Asian dude with glasses Who began trying to upsell me the extended warranties. I told him no! Once they realized I was upset and began calling them out on their lies, they decided to skip the warranties and sell me the car for the original price they gave me but this time only including the gap insurance. I finished all the paperwork and signed the deal. I told Omar in front of Fouad that he shook hands with me to fixing those scratches, and getting the passenger visor lights fixed along with a plastic that is hanging on passenger front door. Fouad said yes, I will, just call and we can set it up. I told Fouad that if he was a man of his word and he said “of course. I barely got the car two days ago, and I know I have the money-back guarantee for 5 days or 250 miles. My wife and I are considering on returning the vehicle. Would I return to this dealership to purchase a car… No! Would I recommend this dealership to others…. No!

the service manager Lidio del Valle is the greatest !!! his caring for my car was the best !!! i always count on him to fix whatever is wrong and to give me the best price.

I went to see Fiat 124, but I didn't like the price.Used cars are expensive these days, but they are too expensive.I just want you to sell conscientiously.

Lido was my service advisor this time, very helpful and kind guy.

Alex was excellent No pressure sales and No unwanted add-ons

Alex is the man. Made this purchase smooth and quick. Even with a trade in. Did not hassle to sell me any add-ons Like many dealers do when you’re about to sign the papers. Best experience purchasing a car

Sales name Foad said the second key to our car is with service and will give it to us after we bought the vehicle. We trusted him and afterwards he said there is no second key and we will not compensate for it. We said why lie to us, and Foad simply told us, nothing you can do. Shady shady shady.

Don’t let the rating fool you. Purchased a used car here with the promise of two keys. After paper work was signed they said oops there’s no second key, and nothing can be done. I asked the sales guy Foad he simply said “well what you gonna do about it?” “Great” customer service. Please reconsider and beware of the shady tactics.

Purchased a used Lexus which on paper said two keys available. Sales name Foad said it was with service and they don’t work Sunday. Trusted the guy and bought the car, afterwards he said there is no second key. I questioned him about lying to me, he said so what? Um what happened to the customer service? Now I’m wondering if other reviews are real.

AutoNation was great. They have no dealer markup, unlike their competitors. Once I had selected the car I wanted Nikki helped the deal go smoothly and quickly. I got what I wanted on my trade in. Who says it’s not a good time to buy a car. Thanks AutoNation

Terrible experience with this dealership and their collision center. Took my car in for a repair and they returned my car with the front passenger door heavily dented and a large scratch on my tire. I asked to speak to the manager about it and she told me they would be reviewing their camera footage to determine what happened. Since that day, they refuse to answer emails and calls made to them regarding this issue. Management has no professionalism or integrity and has very bad communication.

Customer service was great; however, the wait time is loooong. Sad to report this is my second oil change and the wait time hasn't really improved. Maybe it's just me, but, 2 hours is too long for an oil change and tire rotation. I saw people arrive after me that left before me. My last visit I was told they didn't have an oil filter for my vehicle, which didn't make sense since I scheduled the appointment in advance. This time I spoke to service parts and they ordered a filter. I got out 15 minutes quicker.

Purchased a vehicle with them but no owners manual. Worried driving my car everytime because of this.

This was the first time here. I was having a recall service done. Eileen was very friendly, the service was done on time, and they washed my car before returning it to me. I even spoke to another customer who comes here from Los Angeles, because he says the service department is so great! I will return for future service needs.

I really enjoyed my experience at AutoNation Honda Costa Mesa. I was in desperate need of a car, but due to supply chain issues I had to wait about a month. The folks at AutoNation were patient with me, and tried to give me updates when I called to check on the status. Jerry and Jason in particular were so easy to work with - they both made the whole process easy and painless. I'll definitely be back the next time I'm in the market for another car!

Other than the wait, There were at least 3 other customers being assisted, Everything went smoothly and I received the written online offer as quoted. Everyone was pleasant.

Honda costa Mesa is really great!! I can hugely recommend giving this place a chance. I feel great after coming here!

5 Months ( 8/23/21) ago we purchased 2016 BMW X6 , sold by Daniel( would not recommend this guy,any problems,he will not help you, just tell you talk with the general manag or will not answer your calls at all). 4 months we didnt get title and registration, they was saying us some company they hired,they do paperwork, and you should receive soon, but finally nothing was done , they didnt do any paperwork, they just was lying to us,we was calling every day and finally they sent us title , we went to the DVM and register car, but they won't return us money back 290$ for the company who did paperwork ( they didn't do anything ) and registration/transfer/title fee 361$ ,they ignoring us, keep saying they will , but every day same story , General manager Gilbert is the worst person we ever met, he is lying over and over all the time. I would not recommend this dealership , Gilbert was yelling at my wife over the phone when we was trying to get some answers where is title , very rude person , they won't provide any phone number for customer compliance dep

Putting the "steal" in "stealership" Go anywhere but here, they only care about customers when the customer is giving them money. As soon as the money is in their hands, they are too busy to talk to you. To a completely illegal extent of ignoring thing they are legally required to do.

I am truly satisfied with my new vehicle, their customer service is truly amazing and reliable! Thank You so much!

I took my car there for the first time for service, staff was great (Eileen) and work done quickly.

I am rating this with 5 stars because Hazem, Omar and Jason were very professional while helping me with my purchase of a new Pilot. I was at the end of my lease and while I explored all of my options, Hazem was ready to help me make the right decision. He is truly a great salesman. Jason made it possible for me to purchase my car at the right price and Omar was very patient and knowledgeable, with all of the financial paperwork. Thank you and I have already let my friends know how well they will be taken care of if they decided to purchase from Honda Auto Nation.

It’s a pleasant experience to have a deal here. Habib and Cristian were friendly and made the process smoothly.

Lleve mi carro arreglar el estereo y me combraron 200 por el diagnostics y 200 por ordenar la parte y ortos 200 por el service y mi Estereo quedo igual no sirve pero si page $600 ahorra me dicen que es la antenna muy Mal servicio

Financed my 1st vehichle 2017 honda civic touring cettified pre owned vehichle price agreement $21, 924.00 in November 2017 the c.p.o. honda on 7 repair history service on carfax & the end total with all the car warrantys ended up being $ 30,841.03 6 year contract , by February 2018 my problems started from the car completely shutting down to air conditioner not work to electrical issues , from windows not working to , battery being recharged replace twice , ended up with about 27 total repairs , sent Honda manufcature letemon law letter they denied my claim & when i callled they vconfused me for prior owner who also sent. A lemon letter that was 17 pages long , ever month i was geting my car serviced for the repeating problem or a new one till the date of September 2018 after many times of showing my concern for my safety in this un reliable vehicle i went in for my 2nd repair of that week & told them i am not driving that vehicle any where without Honda auto Nation guarntee me i wouldnt have any issues and i would have a way to get to work at this point i was taking bus to work , missing work i am a process sever for a business and gettingg standed in dangerouse areas at night for a vehichle i was making monthly payments of $500 they told me they couldnt guarntee my car wouldn't give me the same issues i was told no problems found but had proof of electrical problems and all of dashboard lights warning me different , left the vehichle the key in Hondas pocession , Got sued by finace company car got sold in auction for around $14,000.00 leaving me in debt with $15,912.00 won judgment case against me, how can you claim to be HONDA HELPER I AM A 24 YEAR OLD MOTHER TO A 6 Moth with no source of income after being fired for my 6 year cotract vehichle was not able to take me to work consistently for 8 months , THE VIN # 2HGFC1F98HH637112 CIVIC SEDAN I RECENTLY CHECKED ON CARFAX & POOR NEW OWNER 49 REPAIRS ON IT , if anybody knows where i can get llegal help or what direction i can take this it would be. A Christmas miriacle , this stressful & unfair situation i was told by lawyrs that only way of having case was to keep payiny for vehicle even if it wasent in use, unable to drive the vehcihle made me unable to get to my job on the other side of town the closest bus stop being a 20 minute walk , taking the vehichle to earliest repair time an appointment could be made was at 7:00 am starting work at 10 had me at the repair service up to 3 hours even half a day unable to diagnose the problems , keep in mind that A tow truck can only tow a vehichle to dealership if my vehichle wouldnt strart autonation service department closes at 7 p.m. i get of work after late night , calling for the tow & waiting for its arrival is a 45 minute - 2 hour wait I would have to get Car towed to home get in contcat with honda make appointment ealry in morning to get it towed to dealership

Lidio is always a great person to work with. I needed tires my husband checked many places and Auto Nation Honda Costa Mesa had the best price. Yahoo!!

I brought my honda crv to get repaired of a re-call they promised me 2.5 hrs and kept it all day almost 8 hour not being concerned of my being this place is a very bad company the people don't care their mechanics are very sloppy everytime I bring it here its a mess this place should be closed or have the better employees. I'm not happy at all I'm staying away from this place.

Pesimo servicio

Nader Attiya was so helpful friendly and took care of us when I came in to sell my car. Habib was helpful too. Update: the 2nd review after We finished signing. It was a top service, perfect, friendly and professional customer service. Best of the best and I have been leasing for almost 9 yrs so been to alot of dealers. Nadir provided is with an awesome customer service I already start talking about him to some of my friends to come and check your deals

這個車行的每個員工態度都很好，很专業，在這裡买車很享受，有家的感覺，謝謝您們！

I love Honda as a company for the reliability and quality of their vehicles but my experience at this dealer has not been consistent with the image of Honda being helpful as they show in the commercials. The service department is lacking in customer service and communication. I have had some decent experiences but my frustrations with the service department outweigh everything else. On my last visit, a stranger who was a first timer to this location was even venting to me on the poor quality service he received. This man was telling me that it was enough to keep him from buying another Honda. My visits to this location have become less and less.

Great service department. Efficient, courteous, and clean. Communication was excellent, recall was repaired and car was washed and shiny!!

Hazem who assisted me during my online purchase was professional and attentive and kept me informed from beginning to end. If I had a question, he either had the answer or he would find out the answer to my question. I would definitely recommend this dealership to purchase a Honda. Ask for Hazem - he knows how to take care of his customers.

Habib was amazing! Very professional and a very nice man!!!

I arrived to drop off my car and was greeted after a few minutes to check in. The service was pleasant, thorough, professional, and helpful. I waited for about an hour and a half. Great experience for a busy Saturday. They have free water and coffee available while you wait, along with vending machines for snacks. I’ve been going to this same Honda location for over 20 years and I’m happy with their service.

Our 2008 Honda Accord was totaled in a car accident. AutoNation Honda Costa Mesa was super helpful when we were looking to replace the car. Honda makes reliable and valuable cars and AutoNation Honda Costa Mesa made the car buying process just as valuable. I would like to personally thank Hazem and Chris for handling our sale with professionalism, humor and great care. I would recommend this dealer to family and friends for the fantastic overall experience. Well done AutoNation Honda Costa Mesa. The Reeders

I've had my Hondas serviced here for the past 17 years. I'd like to give a shoutout to my amazing service advisors over the years, Bobby Tadokoro (now in parts), Kathy Masamitsu, and Lidio. They are ALL outstanding and have kept my cars in tip-top shape. 5 STARS

Melissa and Austin and Omar went out of their way to to make sure I left satisfied. I got to say I had a very bad experience previously in a different dealership and auto nation really made me feel like I was at home. if you want the best experience and be less stressful about hitting numbers come down and buy your car here cuz they explain every digit every number with no hiding fee. And the fact that they have such great customer service that's very important to me. They listen to every thing I have to say and they answer all my doubts. Don't hesitate and come over and check them out and you won't regret I promise you that.

Sales Rep Marco was quick, courteous and honest through the whole process and made used car purchase experience stress-free. Kudos and wish you many successes!

I had a very pleasant expirence dealing with this Dealership. I wasn't expecting it especially from other dealers experience but the transaction and service was good. My car sales name is Alex. I got only good things to say about him. Responsive, profesional, attentive, and responded to my needs. He's genuinely a nice guy. Everyone one else was friendly but dealt more with Alex. I picked this dealership because after comparing about 30 places for the car that I wanted (2021 Honda Civic)I found it here at about $2500 less. I emailed that I was interested and right away I got a call from Alex. Communication was excellent. He's a good listener and listened to my needs. Drove 2 1/2 hours to pick up the vehicle. I noticed something on the vehicle I didn't like and Alex took the lead in fixing it. I was able to leave happy and not regretting coming here. I was able to walk the lot and look at other vehicles and the prices are very competitive. Plus its a Honda and they do a Honda Certified+ certification. Since the vehicle was below the warranty miles and date they extended it to 7 years or 100,000 miles. Can't beat the peace of mind. Give them a call and ask for Alex. You won't regret it. Thanks everyone for making a pleasant visit.

Very quick and easy! Derek was super friendly and got me in and out!

Wonderful service,on time always Customer service very good

ONLY go to this place if you are paying cash or are prequalified by a bank. This place will take advantage of you and try to only get you to sign a loan through capital one with a high interest. They will also tell you that they won’t run a hard inquiry on you credit until you are ready to buy “LIE”! These people take advantage any chance they get. Right now the inventory isn’t there. I STRONGLY suggest staying away.

We left Auto Nation Honda Costa Mesa driving the 2019 Grand Cherokee we were looking for in perfect condition at the same advertised price. Crhistian and Omar did a great job even after the sale we recommend this auto dealer 100% in terms of price, quality and customer service.

Jose was my service advisor, I had some warranty and maintenance work done on my Accord. could not be happier with how simple and effortless it was to get my car serviced. Honest and upfront service ! Need your car serviced hit up Jose !

Thank you Lidio for your outstanding service. Once again, you’ve made getting work done on my car as smooth as possible. Truly appreciate you and your hard work!

Unfortunately, in December 2021 my 2017 Honda Civic was totaled. As a result it placed me in the market to buy a new car which I heard was a nightmare due to the shortage of vehicles. After researching, my wife and I decided that a 2022 Honda Accord Sport Hybrid would be the perfect fit for our family of 5 so that I could help with the kids as well. I began calling dealers and none had them in stock and the ones that did have them in stock wanted a ridiculous markup amount. I came across Autonation Costa Mesa Honda who was able to give me their price over the internet which other dealers wouldn’t and said that they didn’t have the car in stock but one was scheduled to be delivered over the weekend. I received a call on a Thursday saying the car had arrived, I arrived to the dealer and they honored the price they gave me online with no hassle and by the way with no markup which all other dealers were. I would definitely do business with them again as they made the whole transaction seamless in these tough times. Thank you Cristian Tudosa for your assistance.

The dealership experience has been a very positive one from the purchase through the servicing of the vehicle.

Always an easy service, fast drop off and check in. Easy pickup and pay, i bought my Honda at this dealership and have had it serviced here since that day back in 2015.

Being able to make an appointment online is great. Made a Saturday morning appointment for the week of. Someone was there to greet me within 2 minutes of pulling up to the service area and the person working with me came out soon after. The process was quick and they informed me of suggestions for the car. Everything was done about 30 minutes before expected. Derrick was informative and make the process swift.

this had to be the worst service experience I've ever had. I'm an engineer for an automotive manufacturer; I know cars and I know what I'm talking about. they misdiagnosed my vehicle on the previous visit (which is what prompted this visit) as well as this visit, they tried to fraud me, they tried to void my warranty, and then, because I didn't notice damage on my vehicle at night when I picked it up, they're dissolving any responsibility. I found the work they "completed" was not finished, parts were installed incorrectly, and the interior is filthy as it sat in the shop with the windows down for the 55 days they had the vehicle the service manager Danielle is dishonest and arrogant, and while she plays off that she is trying to "help," she is only serving what is in her best interest. I went to talk with her after my vehicle had been there for over a month and she wouldn't even give me the time of day, I was completely ignored I would call the people I interacted with jokers, but that would be too polite. Dishonesty trickles down from the management position, and is not an accident, but a business practice

As many of you know, there is a chip shortage which is causing prices to increase with all cars. Car shopping has not been fun to say the least, most dealers act as if they’re doing us a favor by selling the cars with outrageous mark ups. That all changed when I reached out to AutoNation Honda and was helped by Christian Tudosa. He and the staff have been nothing but professional, fun, and a pleasure to work with. Christian got me into my brand new 22 Honda Civic hatchback and I couldn’t be anymore happier. I’ve gotten quotes from many dealers and Christian was able to beat them all. I’d recommend if you’re looking for your next Honda, look no further. This is the place you want to be.

AutoNation has always been helpful in making sure my service was efficient, necessary, and affordable. Jose helped me out last time, but all their service members are quick to respond and keep you updated.

Third time I have gone to this dealer! Love their service and willingness to help - Marcos in sales is a pleasure to work with, and Jason took care of my financing very professionally!

Purchased my car here and I always bring it back in case I need anything. Lidio is always who I go to. Super nice guy and always takes care of my vehicle.

I like how professional the team members are, they always do a good job and I'm not there waiting in line for a long time. They do a thorough job and makes me confident to bring my car back again for service.

Great mechanics, terrible customer service and terrible service management

Derrick did a great job. I watched him throughout the day and his attitude and approach make him well suited for the job he is doing. he is approachable, sincere, and committed. He represents the company well. Danielle, the service Manager was very helpful throughout the entire process.

Their customer service.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.

I've had my 2020 Honda Civic from AutoNation Honda Costa Mesa for right around a year now, and I've been very pleased with my all-around experience at this dealership. The sales/financing process were smooth, and not anything close to high-pressure. Cristian T. was a great salesperson to work with, in my experience. The service department is excellent, and I've particularly been impressed with Paula there. The location is convenient, off Harbor Blvd. very close to the 405 on/off ramp, and it's well-maintained. Great dealership all around!

Nice people, clean lounge, they do good work. I appreciate their service. Thank you.

Paula was very courteous and helpful and followed up on my calls

Jaimie and folks at Autonation was a pleasure to deal with. In this current market where inventory is low and dealers force unwanted options they made the process straightforward and honest. They explained that there is not a lot of wiggle room from msrp but that they won’t add any options that I didn’t want. I did shop around several dealers and got varying levels of runaround and dishonesty. This is why I chose to work with Jaimie and Autonation. Deciding on a car they made the process super easy. The car was delivered and they went over everything I needed to know about it. I will definitely work with Jaimie and Autonation again when I’m in the market for a new car.

it was an awesome experience, Habib and Omar were very helpful 👍👍👍👍👍👍

They are always so professional, efficient and get me out of there quickly. Thank you for the fast and friendly service!

Friendly and reasonable waiting time

I have been servicing my vehicle since I bought in 2017 and I’m satisfied for the job they have done on time. Recently I have replaced new battery price was not expensive .also have 3 years warranty . That’s good thing for me .

Courteous, professional representative explained clearly what needed to be done and associated charges. Gave me the option of waiting while work was accomplished.

The seller very nice help you try the best price . They do very fast and easy , you can call on phone ask the price estimate before come in

Took 2 days to get my check from autonation. When I complained about the time after an hour and a half the SECOND day( I was told 15-20 minutes), the sales lady disappeared and later a man stuck the check in my face and said ?here? and walked away.

Great service very fast and accomodating would recommend

Took my car in for their multi-point checkup and tire rotation. They were very friendly and helpful in every way. Unfortunately, there was a very long wait, but there always is. I always expect it, so took a book. Thanks, Honda!

Good, prompt help and very reasonable prices. I highly recommend bringing your Honda for service at Auto Nation. Thank you, Lidio, for taking good care of my Honda CR-V.

I emailed a couple times to make sure they had the exact car I wanted in stock. Came in, started paperwork within minutes, they had my new car out front all detailed and gassed up! It was a quick trip all in all. And I was very pleased. No one was pushy or annoying.

Went in for a warranty issue and problem was solved within hours. Great job

Daniel was amazing and helped work out a good deal to purchase my new honda civic

Service Writer Lidio Valle knows his stuff: Maintenance intervals, recall notices, and coupons. I've been a service customer at Autonation Honda for 18 years, in large part because of him.

Habib went beyond his call of duty to make sure our buying experience went smoothly. He was patience and helpful. Thank you!

My service specialist, Kathy, was so very friendly and efficient. She explained everything so clearly about what needed to be done on my CR-V for the recall.

I?m always impressed w Autonation CM. Kathryn is ultra smart, efficient and kind. I know she will take impeccable care of any and all services rendered. She is a great ambassador! Thank you Kathryn and Honda.

AutoNation Honda Costa Mesa has a wonderful customer service where they were not only kind, but was very understanding of the situation. Specifically, Kathryn Masamitsu provided excellent customer support and service when I had questions and concerns. I highly recommend AutoNation Hona Costa Mesa for not only a place with a great overall environment, but with an equally as great customer experience.

Derrick Tran is a very helpful and friendly advisor.

Good people, great customer service. I recommend Honda Costa Mesa

Took my Civilc in for a recall on the fuel pump. Kathy from the service department told me that it would take 3 hours. But, it only took them 2 hours. Their service department is really great. Always had a great experience with them.

So thankful to Honda Costa Mesa for making the process easy. They were so nice and easy to deal with

I sat there from 8:30am - 3:00 Pm and no one apprised me about what was taking so long!

Great service, no pressure, very knowledgeable would definitely recommend a visit

Derrick was courteous, professional and efficient. Met me at my appointed time and notified me when the job was done, he even had my car washed! Great customer service!

The team members were very professional and answer all our questions.

It was a very pleasant experience, the person who sold me the car, I believe her name was Nickie was patient, professional and kind. Very likable!! Also the person who helped me on the accounting/credit side was also very liable as well, the entire staff who provided assistance was fantastic. The commercials seen on TV are true statements on the kind of people you hire...all kind and very likable. It makes you want to do business with Honda.

Sales associate is knowledgeable, manager is willing to make a deal.. Honda CRV is a nice SUV, acceleration is fascinating and smooth.

We have leased and/or purchased Honda Pilots from Auto Nation Costa Mesa for more than 20 years. We will continue to do so if the finest service coordinator, Lidio Valle, is employed there. Lidio Valle is customer service personified! Lidio conitnues to make it his priority to know our cars and know what needs to be done to keep them in top running condition. His knowledge of Honda's procedures, services and values is so important to us and provides us security in knowing that our cars will be given the best service available!

Great service, thank you for your attention to detail.

Great service, no hassle, no typical dealer stuff. They made it simple and I left with a fantastic truck. Highly recommended for your next vehicle.

I was looking for a late model used car with adaptive cruise control. AutoNation Honda found a low mileage Civic that was coming off a 2 year lease that met my needs exactly. I enjoyed the no-pressure, no-negotiation pricing policy.

People were nice in the dealership. They offer you water when you seem like you need some. However, it might take some time for them to make their promise come true. 04/26/2021 new update about my purchase experience. I talked with the guy who sold me the car. I asked him if I could see their promise in action. Again, this time he told me no worries, he would call or text me about that problem. However. Almost a week later, I still got no call back and not nothing. and they even ignore my phone calls. It really surprised me. I was impressed by their customer service at the beginning before the purchase was made and the different customer service I have received after that. I would like to take a star off from this while I am waiting for their response. (-1 star each week until there aren't any stars).

The people at your dealer are very nice. They did not put pressure on the customer. I bought my new Honda Odessey 2002 at this dealer. Cristian is very nice. .... good customer service.

it was easy and hassle free. i didn't have much time and everyone was so accommodating. thanks so much!

Helpful and friendly. I was very impressed when they let me drive the car and show it to my husband before I had purchased it.

Alena is hands down amazing always helpful, good communication and makes the process easy.

I paid the price quoted on the internet without any surprises. The time needed from test drive to completion of paper work was a little over two hours, a record low over my 50 years of purchasing autos. Also, the sales rep, Jovan, was outstanding.

Habib was so helpful. The whole environment when walking into the center felt and was peaceful, layed back, no pressure. All employees seemed to look out for each other. Habib took the time to go over all the technological bells and whistles of the Honda CR-V. I would recommend this car dealership.

Experience was good I had a good credit score didn?t understand why with a credit score 802 it still would be hard to get someone to finance me with a low interest rate

Manny Avila was great! Just sent him my specs for a new pilot and he made me a great deal. Had the car ready when I showed up for a quick test drive and was out of there in less than two hours with my new SUV. I appreciated the fact that Manny was super chill and did not haggle with me at all. Probably the best car buying experience I’ve had.

Excellent service Lidio.👍🏼👍🏼👍🏼

The service rep (Lidio), as usual, was friendly, knowledgeable, reliable, honest and efficient. The service team seems to have done (another) good job on my CRV.

I will always recommend going to Jaysen whenever it comes to servicing your vehicle. As long as he’s there, I know I’m in great hands!

Very professional & give great customer service.

Great Service by Lidio Valle! ............................................................................................................................................................................................................................................

Took our car in for a couple recalls and to have something checked car was done just as they promised great service

Nader is a very professional sales person and he handle my need wisely

Negotiated the price of my vehicle by email. Came into the dealer to purchase the car and was out in 2 hours!

Great experience, and a free car wash! Especially impressed with service writer, Alexa Macdonald. She’s friendly, knowledgeable, professional and made my routine auto maintenance visit fun. I’ll be sure to request her next visit. My Honda HR-V is so reliable, most likely not until next routine visit.

Easy to schedule appt, easy drop-off, good communication and updates

Good customer service, easy buying process, clean facility, friendly staffs.

Excellent service from this dealer. My service rep, Kathy Masamitsu is the best!

Excelente servicio de personal

😀Great dealer, great car deal and wonderful people especially our sales person Jovan! We will be recommending this dealership to all our friends and family.

Kathy is very helpful and explained everything to me.

Always fast - always courteous. From my original purchase to every service since...thank you!

Great advisor Jose Velazquez

They made everything easy, simple and ear from the first minute

Had in easy well explained purchase at AutoNation awesome experience.

Great service from advisor Alena.

Excellent service ! Took my car for my first oil change and Alena Mc Donald was very friendly, helpful and knowledgeable. She is an asset to your Honda Team!

I purchased two vehicles from this dealer and I?m happy with the purchase it was easy and quick they provide great service and they are friendly.

always the best experience. there's a gentleman I believe his name is lito that is always there helping me with questions for maintenance of the car and is always really helpful. thank you

Excellent and caring service from Sergio and Lidio

you know I have been to a few dealers trough out the years and every one was kinda pushy not this one I said what I was looking for and they let me make my mind by my own.

Leasing a car is daunting at the best of times, doing it from the East coast prior to arriving in Ca during COVID - a real challenge. Hazem made it easy, one call to the dealer and within 30 minutes and 10 texts later the deal was done. Over the next 10 days Hazem kept in touch and the car was ready and waiting on my arrival in Costa Mesa. I cannot recommend Hazem and the AutoNation team enough as they made the entire car leasing process easy and by far the best experience I have ever encountered

It was really easy to schedule an appointment over the phone, and there was plenty of availability. Once I arrived, I was helped immediately. and the staff members were very friendly. They gave me an estimate as to what time my car would be ready and they were right on time. I will definitely go back the next time my car needs to be serviced.

One grows tired of surveys requests every time you receive service eg; medical, restaurants cars etc

Attractive and Reliable cars. AutoNation Honda in Costa Mesa takes excellent care of their buyers. Their service center is comfortable, and the integrity of their service staff is exceptional. Lidio Valle is the particular person I usually interface with when my cars are ready for their service. Professional and Personable. He is a valuable member of the team. Informative, no questions.

This dealership is top notch in everything but we especially appreciate the care and value provided by the service department. We've been well served for over ten years.

Very friendly girl named Alena (?) was most helpful and pleasant to work with.

Service was excellent and the whole process was quick and easy.

Love it!! The process was so easy and fast and the representative was super nice and helpful.

Nice place to come for an oil change they were very friendly and let me know what my car needs in the future and werent pushy like other places washed my car and got it back to me promptly without an appointment

Very courteous, friendly, efficient service. My car was washed afterwards, which was not done at the dealer where I bough my car and had it serviced previously. COVID protocols in place.

Excellent customer service. Friendly and helpful as well. Nice amenities.

Marcos did a great job helping my family out!!! Highly recommend this dealer and cars salesman.

I had the absolute pleasure oh having Alena Macdonald as my service rep. She took the time to explain everything to me, answered all my questions and felt like I could trust her on any recommendations. Plus she had a great positive attitude which was infectious, not to disregard the rest of the team everyone was great.

They were professional and friendly, and they did not try to up sell me!

Would recommend very professional 10/10 experience

I've been coming to Autonation honda Costa Mesa ever since we got our new odyssey 2 yrs ago. We've had to come in several times due to various issues, however, no matter what, Kathy M. always has a smile on her face. Kathy is the best service advisor in the world! The tech team also works very hard to try to resolve your auto issues, they are definitely the magic behind the curtain.

AutoNation Honda Costa Mesa is a must go to for your service needs. I would recommend this location to all my friends & family who have Hondas. I went and Lidio was my service advisor; he was kind, patient, and kept me informed every step of the process of where my car was in the body shop. If more employees were like him more people would want to actually take their car in to get serviced instead of waiting last minute. I had excellent customer service and they kept their facilities up to standard with sanitizing and enforcing mask wearing while providing hand sanitizer to all their guest.

I took my car in for my first oil change yesterday and had a great experience. My service rep was very nice and efficient and my car was ready as promised, as well as being washed for me.

E-mailed tons of dealerships and internet sales consultants for this specific car. This location ended up responding the most prompt relative to the other dealerships around me even stemming to Cerritos. On top of that, was extremely transparent with me and wasted no time. I believe I had emailed this specific dealership on a Saturday night and was driving around in my new car Sunday afternoon. Every single party involved from the internet sales consultant, sales manager and financial manager acted EXACTLY how I would have hoped. Pleasure doing business.

I recently purchased a vehicle from Nicky at Costa Mesa Honda. Process was easy and quick. I?m a happy customer!

I went in interested in two cars. The salesman noted that the Fuel Cell car I was considering for my 18 year old son might be a problem (where do you buy hydrogen?). He steered me to the Kia Soul, which is perfect for my son and he loves it!

My husband loves cars and wanted to see what was out there. He left and a few hours later had found a vehicle from Hazim. Our family has purchased or leased five cars from Hazim at AutoNation Honda Costa Mesa for three reasons: 1) Hazim is straightforward, friendly, knowledgeable and trust-worthy. He tells it to you straight and isn't trying to over-sell you. He wants to find you the right car for your family. 2) Hondas are great cars! They are stylish, have great features, fairly priced, and great quality. I've driven a few of them for over a decade with no issues. Every time a family member wants or needs a new car, we shop around at other brands but we also end up with another Honda. 3) AutoNation staff and service is great. Normally, I'd never recommend getting your vehicle serviced at a dealership for fear of high prices but AutoNation is reasonable, the repair team doesn't try to con you into extra services you don't need. They are quick, clean, and efficient. In short, by the end of the day, I’m driving a brand new hybrid. I love it! Go see Hazim for your vehicle needs! He's truly the best.

Habib conducted himself in a very knowledgeable and professional manners. I wanted to buy a Pilot and he promptly responded to my request and within the same day I was driving home in a new car.

Habib and the Sales Manager were straight up with us. No extra fees, add-ons, surprises, or pressure. We came prepared with our own financing option, which he could not match. Really appreciated the 5 day no-questions return window. COVID protocols were observed. We were in and out of there in 3 hours - most of that time was checking out and test driving the vehicle. The dealer came in super low on our trade-in value, but we knew what our rock-bottom acceptance price was. Once we agreed on the trade-in value, things went super easy. I would buy another car from Habib and AutoNation Honda Costa Mesa. Habib even gave us a business card and told us next time we stopped into to see him he would fill our car with gasoline for free.

I had to have some much needed work done to my CR-V. The work was done well and they even cleaned the outside and inside of the vehicle before I picked it up!

Friendly staff easily to deal with it they explain well they talk directly to the point

I have a 2001 Honda Civic which runs as well now as it did when I got it. I credit Lidio Valle for this. He came to Honda shortly after I purchased the car and has served both it and me ever since. He offers great service....often something as simple as checking with the mechanics on progress, ALWAYS there to meet me at the appointed time, carefully goes over the work required. AND here is something many advisors don’t do: tells me when work is NOT required. On several occasions I’ve been worried about brakes or tires, and Lidio has said, “Dont worry about them...you’ve got 6 months at least!” I think that probably convinced me of his reliability more than anything. I think I’m like many women. I want to be able to have A perfectly running car without thinking about it myself. That is possible with Lidio Jan Fisher

We all are different, thus how we deal are different. After I saw CRV-Hybrid, I knew what I want and how I want it. Quick and easy! My girl, sales manager Aimee did that. She did not waste my time, and cut to the chase that is exactly how I wanted to get my car. All personnel were professional and courteous. I highly recommend AutoNation Honda to get your next new/used car. Do your homework, and know your numbers, then they will work with you! Now, I look forward to a long term dealer-client relationship with them :)

No comment. Too many twist and turn to get a good deal out or them. Not very good with covid preventing.

Kathy is the best. She went above and beyond to help me

Appointment was made and upon arrival they knew who I was and acknowledged me by name. Good service and very friendly..

Great customer service! Thank you Lidio Valle and Team! I would recommend Auto Nation Honda Costa Mesa!

I may have dealt with the only honest and straightforward salesman in the car industry. When I arrived, the car was priced higher, and before I said anything (in my mind, "here we go") the salesman said, oh, that's not the price we discussed on the phone. "You get the Black Friday special so the price...." was exactly what I'd found online and had discussed by phone. Here is an example of how honest this guy was. After the sale, he saw me floundering in the car. He came back, AFTER the sale, asked what was happening and spent another 15 minutes to go over all the "fancy" car settings, set my phone to the car and the various ways of connecting it. I've never had the sales person come back after the sale to help, ever. I will come to buy a new car every year here, to this AutoNation at Costa Mesa even though it's 2.5 hour away because today, this is the only new car dealership I trust.

Alena was assigned to me when I needed work done on my car. She has remarkable customer service. She went above and beyond to assist me from beginning to end. Honda is lucky to have her as their employee.

My experience was excellent while my car was being repaired, they even gave me a loaner car for those hours. Lidio was great, thank you.

Christian was superb and professional throughout the entire process. He even called me when he was off just to let me know that he was off. Experience was excellent will recommend family and friends here!

they were very efficient and helpful explaining all the features

Shayan in particular was excellent to work with. He was straightforward, courteous and found us the car we were looking for. I'd recommend you specifically look for him when buying a vehicle.

Great customer service, was in and out with no hassles. Highly recommended!

sold my Dark Candy Apple metallic Red Mustang 2008 .

Worked w/ Kathryn. It was awesome and fast. No one was really there on a Saturday. Love coming back here

I bought my car in 2018 and the front fender has been popping out... I have brought it in many times for service and they still haven?t fixed it! They have had many opportunities and failed at least once. They are the worst.

Amazing and quick experience. Loved my service attendant, Lidio. He made the process easy.

I’ve been here a few times for some maintenance on my car and everyone is always friendly and ready to help. The quality of work performed is always great and everything is handled then and there with no problems.

Lidio provided great customer service. He followed up with me to apologize that the service took longer than expected. I appreciated the service he provided.

Not impressed with our sales person at all. Bought a lease return and tried giving us only one key. Told us that’s all that was returned, like they didn’t charge them for the missing key? Give me a break! Then told us we could turn it into our insurance (& pretend WE lost it -fraud). Had to wait an extra hour while we waited for another key to be coded & cut. Has to cost at least $400 retail that they wanted to pass onto me.

Came in for routine maintenance. Upon arrival I was greeted by Lidio, he was very friendly and informative. I relaxed in the waiting area and enjoyed a hot cup of coffee. The job was completed thoroughly. I got my oil changed air filter replaced and my tired repaired because I had no idea that there was a nail in it. Over all a great experience.

Came in for routine maintenance. Upon arrival I was greeted by Lidio, he was very friendly and informative. I relaxed in the waiting area and enjoyed a hot cup of coffee. The job was completed thoroughly. I got my oil changed air filter replaced and my tired repaired because I had no idea that there was a nail in it. Over all a great experience.

The customer service has always been outstanding. Lidio Valle answers your questions honestly.

Found the Accord Hybrid I wanted on Edmunds at. AutoNation Honda Costa Mesa. The salesperson Nader Attia was awesome to work with and made the purchase easier. Took a little longer than expected to finalize the paperwork as the dealership was very busy that day. All in all a pleasant experience.

The salesperson went above and beyond in every aspect

Have used this dealer for 30 years with multiple cars and always received excellent service and lease experience

Good and fast service. I purchased and serviced 4 Hondas there.

Great service. Facility was very clean, spotless to be exact! Lidio V. was super attentive and answered all my questions. I will definitely come back.

I had taken the car in the other day since their had been an issue with the car AC system. They took the car in and let know they would run a diagnostic on it to pin point the issue , since it could be a could factors. The service rep was really helpful explaining the issue with the AC and options that could happen. Left the car at the dealership and would get call back with updates. Got the car back and it’s working just fine. Really happy with the service and attention that was giving

I had a great experience at AutoNation Honda Costa Mesa

After being rejected by three other repair shops, AutoNation Honda Costa Mesa agreed to fix my '86 Honda. The service people were friendly and helpful and my old car is running great.

Daniel...is the best Manager. He truly cares. And Lideo is the best SERVICE Advisor. I have been going there for over 20 years and Lideo takes care of me. He answers,all my questions and takes care of all my concerns. I appreciate Lideo and Daniel. They will always go the extra mile. Thank you. I have bought 4 Hondas over the years. And Automation Honda Costa Mesa has been my go to place. And Lideo is my go to person. Thank you Lideo and Daniel for being there for me. I trust you guys...thank you.💙Cindy....

Its very good experience to buy new car with Auto nation. I specially thanks to Hamid who help in this purchase.

I am happy with my last visit for service with Jose.

Very punctual and efficient

My service consultant was Lidio. As usual he provided great service. Lidio and I have known each other for many years, and he has always provided a great level of service.

Price was as stated in email and better than any other price I found, including True Car. In and out of the dealership in 1.5 hours. I worked with Nicole who was great. I have purchased six Hondas from this dealership and would not go anywhere else.

I worked with Kathy on my past visit. She was great at keeping me posted via text. She also called when the mechanic suggested an additional repair. Overall great experience.

Tengo años haciendo negocios con Honda en Costa Mesa, siempre me atiende Lidio y todo muy bien un profesional de primera

Lidio, the Service Advisor, was very calm and helpful when I needed Honda AutoNation to reassess work done by AAA tow truck drivers. They also confirmed my concerns. Thank you!

I love working with this dealership on my Honda’s maintenance/repairs. Prices are comparable to other places and service is great!

I was encouraged to purchase my new car at AutoNation by a friend, Felipe Rosas, who is employed at AutoNation as a Mechanic. He helped me see the benefits of Honda, vs Ford as my next purchase. He also introduced me to the salesman, Marcos, who did an excellent job outlining the various features of the different models of Accord I was considering. Amy, the Sales Manager, was also warm and welcoming, and provided her assistance as needed. Overall, a very positive experience.

First time I bought a new Honda CR-V EX-L at AutoNation which was referred by Costco auto program. I’m happily satisfied to have a discount price offered by Costco and got the car color per my request. The sale guy was so nice, helpful and meticulously explained all safety features to us. I recommend my friends and family’s members come to AutoNation to buy new cars.

The experience was very easy and relaxing and I would definitely go back

Christian, the sales rep, and the team at Honda Auto Nation CM made my car buying experience a pleasant one in these three ways. Real: When dealing with a person you have never met before to buy a vehicle, you need to have a level of trust. Without it you may question if it was the right decision afterwards. With Christian I had that trust. No pretense, no vanity, and no superficial behavior at all. Personal: Christian listened to what I was looking for and helped narrow the field of vehicles very quickly. His experience was clearly seen by knowing what I wanted with only a brief conversation. Once knowing, I test drove the vehicle and then sat down to fine tune my choice. Cost to value, color, and options were clearly communicated. The car I purchased, the hybrid accord, was my personal choice. The choice was freely made. Christian facilitated this choice by giving me the necessary knowledge to make an informed decision and therefore confidence in my decision . The car was the car I wanted, not the car he wanted me to have. The service he provided was personal in the best possible way. That is, the vehicle I drove off in was a reflection of my personality. Efficient: No man stands alone. It took the team at Honda Auto Nation to make my purchase a reality that day. The car I desired was not on the lot and I was limited on time. The behind the scenes effort to locate the vehicle I wanted and have it for me the following day was incredible. Especially in light of the fact that it was a 2020 Hybrid, late in the season, and the whole Covid thing going on. But they made it happen! Christian and the other associates were constantly updating me while the process was taking place. Additionally, the finance person was efficient as well. Knowing my limited time schedule, he explained the need for an extended warranty, answered my questions, and got me financed. No high pressure sales on his end of things, just efficiency. A couple of side notes: First. I waited to write my review until all the details of my buying experience were completed. Follow through is important. Minor details were quickly handled. Second. The facility was spotless, restrooms were clean, loved the coffee and pens. Thank you Costa Mesa Honda. I heard you were a great place to buy a car. Now I know it through experience.

Excellent and prompt service, courteous staff, and waiting room in the facility is clean.

Great service! Very helpful, informative and prompt. Thanks

We recently bought our first Honda and our goal was to find the best pricing, and excellent customer service. We were searching for a dealership that streamlined the car buying process and minimized all the haggling of a traditional car buying. After checking with numerous dealerships, we decided to go with Autonation Costa Mesa Honda, a Costco recommendation. We couldn't be happier with our decision. First, Habib and his team worked with us to meet at a price we both agreed on. Second, the customer service was second to none. They were very considerate of our time and even though they didn't have our preferred color in stock, they picked it up from another dealership over 100 miles away. Upon our arrival, each staff member we spoke with over the phone or email, came out to greet us - including Aimee, Habib, and even the General Manager, Brian. All of the staff were friendly and professional. Aimee expedited the process so that the car would be delivered around the time we were finishing up signing the docs. We only had to wait 20 min and that's because they wanted to inspect and wash the car before handing us the keys. Manuel in finance was quick with the docs and made sure to answer all our questions and did not try to oversell us with other items. This dealership is the true epitome of "Helpful Honda Dealer". I would recommend them to anyone and everyone. They don't waste your time and understand your needs. I love my new Honda and couldn't be happier with my experience with Habib and his team!

We recently bought our first Honda and our goal was to find the best pricing, and excellent customer service. We were searching for a dealership that streamlined the car buying process and minimized all the haggling of a traditional car buying. After checking with numerous dealerships, we decided to go with Autonation Costa Mesa Honda, a Costco recommendation. We couldn't be happier with our decision. First, Habib and his team worked with us to meet at a price we both agreed on. Second, the customer service was second to none. They were very considerate of our time and even though they didn't have our preferred color in stock, they picked it up from another dealership over 100 miles away. Upon our arrival, each staff member we spoke with over the phone or email, came out to greet us - including Aimee, Habib, and even the General Manager, Brian. All of the staff were friendly and professional. Aimee expedited the process so that the car would be delivered around the time we were finishing up signing the docs. We only had to wait 20 min and that's because they wanted to inspect and wash the car before handing us the keys. Manuel in finance was quick with the docs and made sure to answer all our questions and did not try to oversell us with other items. This dealership is the true epitome of "Helpful Honda Dealer". I would recommend them to anyone and everyone. They don't waste your time and understand your needs. I love my new Honda and couldn't be happier with my experience with Habib and his team!

I researched cars on Edmunds and then contacted the dealer. I spoke with Jonathan who confirmed they had the car I wanted at the Edmunds price. I went to the dealership and bought the car. I was in and out in less than 90 minutes! Super easy transaction and I paid exactly what I was told I would pay. Highly recommend Jonathan and would definitely return to purchase another car here.

good service, good job. am happy with the yearly maintenance work their personnel do on my car. courteous people. prompt service ♥.

Great, fast service and reasonably priced. Lidio has always been very professional, friendly, and courteous. He provides information about your car and explains the results well. We always use Honda Costa Mesa for all our vehicle needs!

I had a quick response to my inquiry. Sales Rep followed up with me in a very kind, respectful and pleasant service. I liked her honesty and the not going around. I loved it !

Worst experience I have ever had purchasing a vehicle. Was paying with cashiers check no financing and yet they ran my credit unauthorized. Car was not ready nor had it been serviced or cleaned, it took over 4 hours to just sign paperwork and get everything processed and the vehicle will still not be ready for 2 days. Completely unorganized and in professional. Never again

Everything was just fine . Service was On time , waiting room was clean and neat , price was excellent . Online appointment was easy to set up.

Great Customer SERVICE . LIDIO has helped me with my Honda needs for many years. I love doing business with him. He truly cares about my car and my needs regarding the car. I trust him.

Their gonna work out price for you, they've even appraised my leased car up to the pay-off value. Great sales rep too! Nader helped me and assisted me so well.

I took my car in for serviced and didn't have an appointment. I was greeted very well by Kathryn and she took down my information. She kept on giving me updates in person through out the time that I was waiting in the Lobby. I am overall very happy with my visit, thank you Kathryn.

Had my CRV serviced recently. Jose was very helpful and got my car taken care of very quickly.

I had a strange noise in the frame of my CRV and the technician spent hours finding and solving the problem (a loose bolt). Then, after a 21-point inspection, and a car wash... the service was free! No charge. I really appreciate the extra effort to solve my issue. Kathy M is a pleasire to talk to and this dealership gets 5 stars in my book. I'm always happy with the service provided here.

Overall, I am satisfied with the service that the dealership provided. Also the staff was kind and nice.

I recently had our 2010 Honda Accord serviced at ANHCM and they were honest, professional, personable. The 25% discount didn't hurt either.

Came in for repairs on my center display console. Greeted promptly and professionally.

Great customer service, quick service turn around, clean facility

service department was polite, helpful and got the work done in the time they estimated

A very pleasant and professional dealer. I negotiated the price prior to coming in and they were ready when I arrived which made for a quick transaction. I would recommend Honda Auto Nation Costa Mesa!

Had a great customer service experience by Jose over at the Autonation Honda Costs Mesa.

Good place good people. They make it work. Thank you Marcos and everyone else that helped us

My wife and I have purchased two vehicles from this dealership and always come back for our scheduled maintenance. The staff here are always professional, approachable, and have no problem answering all of our questions. We will continue to do business with them and strongly recommend that you give them a chance. They provide excellent service.

I worked with Hazem, and the lease details were mostly worked on before I even walked in the door! SO EASY! He and the team at AutoNation made my experience easy, joy filled and they patiently answered each question I had and provided me every option necessary. I would definitely recommend, and I'm so happy with my new car. Thank you!

Get the service on time. and have a discount, and do our request for mild cleaning.

Absolutely loved our experience with the sales team of a used Honda Pilot. They stayed ahead of the game on all problems and communications. I felt cared and respected there. Hazem was such a responsive and hard working individual. Would love to buy there again in the future.

good service but rather long time only for inspection and oil change (2 hours)

all is well. Good service quick. Seemless. Washed vehicle

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

Picked up a 2020 Honda Accord sports few days ago . Communication was smooth, no haggle straight to the point. Gave me a great deal . Facility was extremely clean and they took all the precautions . Great service , smooth transaction. Quick process . Other dealership gave me the run around, but they were on it from the get go and upfront with everything . Highly recommend this dealership .

It has been a great quality service. I really like this place.

I have had Alena at Power Honda twice.now and only want to work with her from now on! For one, i love that dealerships now hire women in the service department. And two, now that I experienced Alena’s service, I don’t want to work with anyone else. She’s really awesome and totally into helping you in the above-and -beyond manner. She’s fair and real. no up-selling and making crap up which is what some dealerships do. Just the real deal. Everything she did for me was an indication I can trust her and that’s a big thing. Thanks you , Alena! You’re awesome and that’s an understatement!

Staff was super helpful and quick. Took the shuttle home which helped. Gave me a discount which was super nice and the lady at the counter was amazing!

Sam my service associate was so very kind and helpful! I highly recommend Sam for all of your service needs!

They are so helpful and nice. So easy to talk to them and the explanation so detail

the service and the attitude of the staff is bad I have been there several times and none have helped me, most of the employees treat you with a bad attitude it is a nightmare to visit this place

I?m satisfied with the service at AutoNation Costa Mesa.

Best customer service experience I’ve had with dealers, they were able to accommodate me with the car I was looking for and made it easy for me and affordable. They have a good team there and I am happy I did business with them, definitely recommend this place or check it out before you consider other places! 👍

This dealer baited me into a low advertised vehicle on Edmunds but then switched the price at the dealer. Be wary of this dealer and their unethical practices. The Sales Manager Peter is especially condensing to women. If you encounter the same issues I encourage you to contact legal aid and the attorney general as their sales practices are unethical and illegal.

I will be bring my vehicle back, I also have another one that I will be bringing there too. Alena is awesome, Tom and the other porters are great. My vehicle was done in a fast and timely manner. They did have some suggestions for future repairs. They did not put in a scare tactic but something I need to think about. Pricing is very reasonable, I will be bringing my vehicles back!!!

Excellent service and facility. Kathy is a great person to work with.

My experience at the Honda service location was excellent, from the moment I arrived their service was great two people took our car in the shop. Then Jose took care of our paper work. He was throughly prompt with the paper work and overall our experience was very pleasant and positive.

Amazing service and the workers are very nice. They always give me the best experience and service.

super nice and friendly helpful staff! i would recommend

The rep is always friendly, helpful, efficient. She represents your dealership well!

Very helpful and great customer service

Relatively quick for a walk-in oil change. I like the snacks they keep stocked there. A very clean environment and the people that work there are quick and nice.

Had my recall repaired completed at this facility. Appointment set up was easy. Day of service was very efficient. My car was ready in just a few hours.

Great experience. My sales associate Cristian Tudosa was outstanding.

Fast and quality services. Good communication as well

It was amazing and great costumer service they help you out alot

I've had my Civic in for servicing many times and it has always been a good experience however the last two times Kathy helped me and she was absolutely terrific. She's helpful, honest and a great person. My car was taken care of within the time she said with everything completed. I would recommend ANHCM and especially Kathy if you want great service.

I received a discount for a replacement front license plate bracket; they installed it at no charge and even washed my car. Wow!

Everyone was very kind. The process was easy, and they worked with my “fair” credit. I would recommend AutoNation to anyone looking to buy a car!

Alena made my visit welcoming, helpful and honest.

Fast service and great customer service. Thank You!

AutoNation Honda Costa Mesa is the best! Great customer service. It is great working with Kathy.

Honda Costa Mesa is AMAZING! I bought a 2020 civic and Hamid was awesome! Hamid really listened to what I wanted and he delivered it! I recommend everyone buy a car here definitely a 10! Thanks Hamid!!

Hamed Heidarzadeh, Phong, and Manager are very helpful . I bought civic 2020 because Heidarzadeh?s service. I visited other three Honda dealers but I didn?t buy it. Finally, I bought it at Costa Mesa.

Very effecient and professional. Jose kept me informed on progress of car, items that needed attention and I was not there all day and I went on a holiday.

Kathy in the service dept was wonderful. All repairs were well explained, prompt service

I bought my car here and I've gotten it serviced here a couple of times. most recently I brought it in for a service recall. Brittany was great to work with in setting up the repair, getting the shuttle which was quick and easy to get me home so I could get back to work. I reccomend Auto Nation Costa Mesa. Their service is fast, friendly and a pleasurable experience.

Came in for a an overdue recall. Brittany was very helpful and courteous and got me in and out so I could get back to work. Honda courtesy shuttle was very quick and easy.

The process was quick because they were nice, polite and honest. Aimee, Hazem and Manny were great and very professional. This dealership has awesome crew😊👍.

The process was quick. Aimee, Hazem and Manny were very professional and we didn't feel intimidated unlike other dealership.

Great service with great people. It was quick and painless. All I did was set an appointment via the Honda app and showed up

Very attentive service. I am pleased with timeliness and quality of repairs

I?m satisfied with the service at Auto Nation . The process of buying a new car at this dealer was quick and easy.

Excellent and Very professional Customer Service, They are very friendly too.

Great car! Buying process was easy peasy. Thank you.

My agent was extremely professional and friendly . The technician took good care of servicing my car

I could not have had a better experience anywhere. I was set to buy elsewhere and left their showroom feeling pressured. We came to Costa Mesa AutoNation and from start to finish, everyone was professional- they listened to what I wanted! friendly and transparent. Even the people not working g on my deal. I bought a new dealer trade and picked it up the next day. Most seamless transaction ever!

Jesus did a great job communicating about the details with my daughters car with me. He was very professional.

Excellent customer service! Everyone was so helpful and wanted to help me in any way they could. I would definitely recommend anyone to go Honda Costa Mesa

Kathy Masamitsu - Great Customer Service. I would recommend her to my friends and family!

Quick and easy experience. Everybody was super helpful! Would definitely recommend to a family or friend. Thank you Peter and Kai!

Excellent Service, Clean shop, friendly staff and was given a 20.00 discount :) Why go anywhere else.

I discovered that my CRV had a flat tire on a Saturday afternoon. I took it in hoping that they could take care of me without an appointment. They were able to replace the tire and even washed my car and had it ready to go within 2 hours. They were very professional and courteous.

Always I?m satisfied of auto nation in costamesa .very fast and organized

Staff was very helpful and knowledgeable. They were able to get me in an out within an hour and a half.

They are great Jaysen is the best always friendly and communicates with the coustomer the whole time. I only like working with Jaysen. He?s the best.???

Excellent service. No hassle buying. Mr. Hazem, Our Sales person did a great job !! We are very happy with our decision to go with Autonation Honda and with Mr. Hazem.

i have always had my car serviced at the Costa Mesa, CA dealership and my experience has generally been good. This past Dec.2019 the service was not up to what i expected. I had taken my car in for regular oil/filter change as well as a problem with one of my tires. The problem with my tire was not fixed after waiting for 2 hours. I spoke with the Manager there right away and he said he would look into the process and why it did not work that day. I hope they will look into it and fix any errors or gaps in employee training.

The service adviser estimated how long it would take for current service and advised of results of inspection of other items, kept me well- informed

friendly, fast service. Cathy is the best! If I can't have her again next time, I ain't coming back!! Ha Ha

First off let me start by saying I live In West Covina so traveling to Costa Mesa is a ways to purchase a car. My Mother and I made an appointment to see a vehicle we were interested in purchasing. We were trading in a vehicle to use towards the purchase of the car and my Mother was going to pay for the remainder of the balance. In other words no need to deal with financing and we had any already received a price for the trade in so this visit should have been short and sweet. Not so much. We met with the sales person who I had been communicating with via email and we spoke for a couple of minutes and then he went to find another sales person who would take me for a test drive. I went on the test drive with this other sales person who was very nice. After the test drive I advised the sales person that we were interested in purchasing the vehicle. Then we waited for someone to come back with the paperwork to start the process of purchasing the car. The original sales person came back and gave us a form that showed the price of the car and the final amount we would get for the trade in and then he asked a few questions and then left us sitting at the table not saying anything like “I’ll be back shortly with the final paperwork, etc. “ He just left us sitting there. Eventually he came back and asked another question and left again for even longer. We figured the next time we saw him we would be signing the paperwork and we would be on our way. No such luck. He ended up helping another customer and we didn’t deal with him again until we left. After sitting there for an extended period of time another gentleman came out and told us to follow him to sign the final paperwork. At this point we had been at the dealership for several hours. I don’t understand why this process took so long and why no one could come by and tell us what was going on. We finally finished the paperwork and were checking out the car and getting a final run down on how certain things worked when I noticed that there were 4 gouges in the bumper. I brought them to the attention of the test drive sales person and she took pictures and then spoke to someone else and advised me that they would order a replacement for this part of the bumper and contact me when the part came in. After 8 days I hadn’t heard anything from Auto Nation so I contacted them and they said they would check into it and get back to me. I then asked if I could have the bumper repaired somewhere closer to home. I was advised that since the Costa Mesa location was the location of the sale that it would have to be repaired by them. Now at this point it would have been nice if Auto Nation had said something like “since the damage was done by someone at the dealership, we will be happy to pay for your gas” but No such luck. Not even I’m sorry that this happened. I had to follow up with Auto Nation to find out what was going on, wait 3 weeks to get the replacement part for the bumper, spend 4 hours of my time on a Saturday and waste my gas to get something repaired that wasn’t my fault. I guess once you purchase a vehicle the customer is no longer important. So I would have to say I would not recommend Auto Nation Costa Mesa.

I brought my car to the Costa Mesa service center for brake adjustment and I didn't expect that my car would be taken care right away since it's late. However, the technician took care the issue promptly as soon as told her the problem of the brakes and I got my car back within 2 hours. I appreciate for her safety concerns of the customer.

excellent, explain very well,on time

Hamed, the salesperson was great. He got me a great deal with no money down. I give everyone there a 10.

Sam was great and took care of the diagnostic for me. Thanks Sam!

Initially the dealer forgot to order this roof rack for me, purchased when buying the car. Excellent installation in just 2 hours.

Kathy was fantastic. She went out of her way to help me out multiple times.

Great service as usual. I take my cars in regularly and the work is always of high quality.

Auto repair can be expensive so it?s important to get good service and professional work. AutoNation delivers that. They?re very clear about what?s going on, offer thorough inspections then explain what needs to be done. Aside from fixing the current problem they evaluate the overall vehicle needs and suggest maintenance to maintain peak performance. The result is always good.

Autonation Honda in Costa Mesa is my preferred location for my Honda?s maintenance. Quick service, helpful, and friendly is how I like it!

My service advisor Jesus Orozco was great. He was always there when I needed help

Service was excellent. No frills, in and out in timely manner.

Took car for oil change, received ride to work, ver nice man drove me. Jayden remembered me from prior service, he is great

Efficient and fast service, service advisor Kathy M very helpful quickly expedite completion of service

Had a great, easy experience with Nicole in sales here while buying a new car. Hashed everything out via email then just made an appointment to come in and finalize. Unfortunately it still took a good 90 minutes for the finance department to wrap it up even though I had outside financing, but that's still faster than other dealership experiences I've had so meh. Overall a painless buying experience and I'd come back.

Brittany, in the Service Department, is excellent. As a Service Advisor, she clearly and thoroughly explains what the current service involves.

Sam In Sevice was great. Exceeded expectations in every way possible.

My shopping/buying experience was very pleasant. Shayan was very helpful and wanting to please. Thank you. He also helped me with understanding features that are new to me ... audio and ws washer controls, etc., even when I came back to the dealership yesterday.

That was a very nice expirations to buy a car with Honda inCosta Mesa. Sales person was super nice with excellent knowledge answered every questions.👍😊 Very helpful. Thank you !

Had a great purchase experience with Mat, Internet Manager. Beat the pants off any other dealer price!

Made an appointment same day and arrived on time. Great overall service with speed, hospitality, in depth explanations of any required, recommended, nice to have repairs and typical maintenance. Also found a recall/update to my systems software and so they ran through that as well (additionally gave me instructions on when I submit my vehicle registration the following year as it had to do with the smog). Overall great and will definitely be back.

I had my oil change, multi point inspection, and tire rotation this time. I was told that it will take 2 hours to complete my requested service. So many customers are in for services and all mechanics are busy due to holiday season. However my car was ready in 1 hour. I was so delighted that I did not have to wait for 2 hours. Good job! They always do efficient and thorough service. I have been coming to Honda Costa Mesa for over 20 years now and I would get my car serviced here as long as I own Honda. This is my 5th Honda and I am very happy with it.

I had a very good experience with auto nationof Honda in Costa Mesa, I would as well recommmend them to others.

The process was very simple and quick! My questions were answered and they made sure I was informed. I also got the best pricing here out of all the others! Highly recommend going to this dealership.

Jose was our service technician / manager and did a great no-nonsense job. Extremely courteous and helpful

Having purchased several cars here, & having service performed here for many years, I'm very pleased with both the sales & service staffmembers. Most recently Habib was a great help locating the vehicle I wanted, Mark/manager called to inquire how search was going, Peter/manager took time to introduce himself, & Chad/finance made the paperwork process efficient.

Have been coming to this dealership for years and am always happy with their service. My battery was just barely out of warranty but they still accepted it and I didn’t have to pay the entire amount. This kind of customer service really speaks volumes. I love that the dealership employs women reps in their service department as well. I worked with Allena, and she was really great and fair about my warranty. I wouid surely recommend this dealership and their service as well.

The whole process was very good and satisfying and met my purchase plan

My car was repaired and ready in a timely manner. All thanks to my service advisor Sam. He is so friendly and caring. After a long and horrible weekend I took my car in on Monday and was so glad to have one less thing to worrie about. Sam kept me updated and I felt relieved to be back in my car the very next day.

Ms. Smouse was amazing lady to work with and Chad at financing office was very informative and to the point. To the point and simple. Amazing customer service throughout. Definitely a go to place to buy a Honda car in OC region.

They patiently answered my questions and I was satisfied with their maintenance service.

Everyone was very helpful and made the process easy and quick for me!

We had a fantastic buying experience with Hazem. Great price an no hassle.

JAYSEN has great customer service skills. He really shows that he cares bout your needs. He goes the extra mile.

Excellent service and very competitive prices. Buying process couldn't be easier

Jesus was extremely helpful and clear. Called me exactly when he said he would, and really made my experience. When something goes wrong with your car it’s really stressful and he really helped. Thank you. Definitely will be returning.

I left here with a good deal and left a happy customer. Would definitely come back here if ever buy another car again.

Jose was very friendly and knowledgeable. He greeted me immediately upon my arrival and got me in and out in no time and thanks to him I was able to take the courtesy shuttle back home. Thank you!

Best car buying experience iv'e ever had by far! Great service, fair pricing and i never once felt pressured.

Kathy was really wonderful. The repairs were pricey.

Transparent, easy to work with, fair and honest! There isn?t much more one can ask for, third car from them in four years, plan to buy another one in June 2020.

The wait was longer than expected but received friendly service!

Great service from Jose, very friendly and helpful!

Window motor broke on driver side. When picked up the car, passenger side window would not work. Had to fight with the mechanic because he did not think he did anything to the other side. After I convinced him to look at the motor on the driver side again he found an attachment that needed to be re-attached- now the window works

I was greeted and helped by service advisor, Kathryn Masamitsu. This was my first experience at AutoNation Honda Costa Mesa and it was beyond awesome. Fast, friendly, with great customer service. I will be using this location for my next service!

Jaysen was very friendly and helpful. He even explained to me the results of my car?s muti-point inspection. He offered great customer service.

Excellent service Service Advisor was attentive, nice and pleasant