
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
Come experience for yourself why AutoNation is the leader in five-star reviews!
Reviews are valuable tools for Customers, creating online word of mouth and sharing what kind of experiences potential Customers can expect from AutoNation. We take pride in our reputation and strive not only to meet but exceed the expectations of our Customers each and every time.
It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.
Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.
Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.
Recent Reviews from AutoNation Honda Costa Mesa
4
Everything was seamless except for the time I had to wait to collect the cheque. 3 hours were too much.
alisha sehgal
Jun 29, 2022
5
Everyone was great ! The lady who helped me out was really nice and patient with me. She made sure I drove all the cars before anything. The manager was really nice and helped me out a lot. The financial manager was really cool and nice too. He also helped me seal the deal and was able to leave happy ! Thank you guys for all your help. I really appreciate you guys.
Jorge Marroquin
Jun 29, 2022
5
I moved to SoCal from the East Coast 2 yrs. ago. I don't remember how I found this service center but I am really glad I did. I've never been disappointed with the service and Kathy is super great. At my last appt they found a nail in one of my new tires. The tire was a yr old with less than 4K miles on it. So I was surprised when the service dept wanted to charge me for the tire. But Kathy advocated for me and got me a sweet deal on the new tire. Thank you Kathy. Needless to say I highly recommend getting your Honda serviced at the Costa Mesa location.
Patti M
Jun 28, 2022
5
I have been a customer for years - Kathy is my service advisor. I really appreciate the excellent customer service at Honda. I also believe the prices are reasonable, which you cannot often say about car repair/service. I love my 2015 CR-V and keep service up to date as I want to keep it as long as possible! When I call they immediately recognize my name and car and help me with whatever I need. I love Honda cars and I highly recommend AutoNation Honda.
Stephanie Voss
Jun 27, 2022
5
We have been looking at dealerships in search of a vehicle that we really like. We finally found one we are interested and called the sales number right away to see if it is still available. Hazem answered our call and the way he talked to us on the phone encouraged us to drive to Costa Mesa to look at the vehicle. We got to the location and we feel welcomed. Unlike the previous dealerships where we felt snobbed. Making the purchase is a daunting task but Hazem (Sales Manager) and Brandon V. (CFS) walked us through the process and were more than happy to answer all of our questions. We really felt we were in good hands. They really worked with us to give us a good deal that's not way over than our budget. They did not try to sell us unnecessary stuff that would make our cost high. They helped customize our package with what's really important to us and still be in our budget. Overall we are really happy we made our purchase at Autonation in Costa Mesa. We will definitely refer this place to friends and family.
Christine Tamargo
Jun 27, 2022
5
great service everyone there was very helpful and nice
Cesar Razo
Jun 27, 2022
5
I went in for an oil change that I had an appointment for, they told me how long it would take and it was done within that time. Thankfully there is shops near by for food, coffee and maybe some errands you need to get done within walking distance. Lidio helped me out and he was very kind! It was a smooth process from the start to finish! Thank you!
karina paredes
Jun 25, 2022
5
Michael is very experienced will listen to your input about your vehicle diagnose your need accurately and will advise necessary repairs or maintenance for you to make the right decision about your vehicle make your next appointment with him and experience the difference. Thank you Michael
altai kurtuldu
Jun 24, 2022
5
This dealership service department is really great. I took my car in for service, and they were honest and professional.
Joseph Lee
Jun 24, 2022
5
Great Service
verena egypt
Jun 23, 2022
5
I had excellent customer service by Idalio , he was very attentative to my concerns regarding my CRV . I had a few questions and he answered all . Good service .
Patricia Aguilar
Jun 23, 2022
5
Lideo has been my customer service representative for over 25 years and he is the best. I trust him to let me know what I need. Thank you Lideo for taking care of me all these years. You are the main reason I come back. You have taken care of all my Hondas...I have bought 4 Hondas...Thank u...5 including the one I have now.
Cindy White
Jun 22, 2022
5
Lideo (ServiceAdvisor) is the best! Great customer service, honest and helpful when explaining work that needs to be done. I drive all the way to this dealership to service my car if Lideo is there. Thank you Lideo! It's nice to have someone to trust. Also the work done is great and I don't have any complaints about the time it took. Would recommend!
eklectic1consulting
Jun 20, 2022
5
Lidio helped us with the entire process of our repairs for our Odyssey. Our van needed to be in the shop for a few days and it was great to have one person that already knew what was happening when we would check in. He explained what the issue was and the potential costs. We were on vacation so we didn’t have any other transportation. Lidio arranged to loan us a new CRV. He saved us the cost and additional frustration of having to arrange for a car rental. In the end, the Costa Mesa Honda team fixed our issue and we were able to drive back to the Bay Area safely. Thanks again, Lidio! You made the process smooth and saved our vacation!
Donna Duran
Jun 18, 2022
5
Took in my car for recall and I had Derek to help me out who was very friendly and professional. The service was done very promptly! Been coming to this Honda dealership at Costa Mesa few times and it’s always been a positive experience :)
Amy Lee
Jun 17, 2022
5
Lidio is a fantastic advisor, always looking out for the best interests in his customers.
Michael Torres
Jun 10, 2022
1
Bought a car here in June and all I can say is the car is nice, all I wanted. The thing I don't like is that I feel like I was pressured into buying add ons that I didn't want, making what was gonna be 338 for 60 months to 390 for 72 months (granted one of the options I was set on getting, the extended warranty). It was my first time buying a car and the salesman was really getting along with my dad and they both talked me into getting things I didn't want, I know I mentioned my dad too but he was a bit hesitant on add ons at first until the salesman was telling my dad about how all these things are really handy. This made my decision a lot more stressful because after saying I didn't want any of the add ons except for 1 or 2 the salesman and my dad kept insisting that I get multiple for peace and mind. I know its been months but it still bugs me till this day. As of 2022 I still think about this lol
Ruben Casarez
Jun 9, 2022
5
Great Job guys! Thanks for everything.
Arturo Morales
Jun 9, 2022
5
Good store overall. Good professional sales staff from bottom to top. The finance process had a small issue about how I wanted to pay for additional products and what was actually done.. Clarity of communication on both sides could’ve been better. Most important thing is the store worked with me to correct the problem! The overall experience at the store was good. I have the vehicle I wanted and so far the Honda ridgeline seems like a quality product.
Selwyn, Male, 55-65
Jun 9, 2022
5
Very good. Service details explained and other issues were also explained.
Ashley O
Jun 8, 2022
5
Walked into the parts section the 1st of June and received the most helpful customer service in quite some time. As i approached the counter Michael welcomed me and proceeded to help me find a replacement back up camera. As he searched his inventory, Michael was very accommodating with his questions and his approach made me feel like we were having a conversation amongst friends. His knowledge and his customer service expertise made this experience enjoyable. I have already recommended him to a couple of friends and a cousin and they all had the same experience. Michael was able to track down this pesky camera and had it available for me in the exact time frame he allocated for it to arrive. Great experience, Great Customer service, and I highly recommend you give Michael an opportunity to assist you in finding your parts needs at Costa Mesa Honda. 11/10
Richard Diaz
Jun 7, 2022
1
Very poor experience, the person who delivered the car continued to complain about the drive. Before signing the contract, when asked questions, he quickly dismissed us and blamed the "broker" saying it wasn't his responsibility. He did not try to help us find any answers and was very pushy about getting the papers signed. There were many miscommunications about the deal and the pricing. The names on the paper was wrong, but he said we should've been more clear about it and there's nothing that could be done. But in the same paper where some of the personal contact information such as email was wrong but he said that's okay to fix? Because he wanted my email so that I could send in a good review for him? That's when he started talking about how he drove out so far for us... that makes me wonder, did he just not want to drive back with a new contract because the drive was inconvenient for him? He kept rushing us and then took his time telling us to leave a good review lol. And he even called me about it??? But didn't have time to find out why the names on our paper was wrong? I really hope the management reaches out to me to further investigate this situation. Anyways, I'm paying more than I was promised and the name on the car is wrong... and that's just okay to you guys?
Grace Park
Jun 7, 2022
5
Naz was Excellent! Her service and support was perfect. I will recommend my friend to visit Honda Costa Mesa if they are looking for new car.
Jun Fukuda
Jun 6, 2022
5
Derrick was awesome! Super friendly and on top of things. Very clear communicator. A+++
Devin Macam
Jun 6, 2022
5
Working with Hazem, Kai, Ryan, and everyone at AutoNation was a refreshing and positive experience. Straightforward, no nonsense. Responsive and courteous. Delivered on their promises, and even helped us with one of our older vehicles while we were waiting for the new one.
Liam Mooney
Jun 4, 2022
5
Visited the dealership browsing used Civic Si's. We saw 2-dr one but ended up not purchasing at the time. A couple of months later young salesman diligently checked on us as they had got a 4-dr Si. Thanks to him we ended up purchasing the car. When my wife noticed there were a few scratches on the wheels they decided to pick up the tab to get that fixed. They also kept the original exhaust for us as the previous owner had upgraded this. Professional, courteous, prompt, good follow-through.
vivian yves vaillant
Jun 3, 2022
5
This is the only dealer I go to for servicing my 3 Hondas even though I have dealers that are closer to home. They are always honest and I always seem to get my car back in 2.5 hours or less. The waiting area is newly renovated and comfortable. The only issue is the service prices are getting high. Update 6-2-22: Service writer Kathy is always great. The greeting experience, which had been the weak spot here, has greatly improved. This time I drove up and someone was there to greet me right away and even knew who my appointment was with. Bravo!
Larry K
Jun 2, 2022
5
AutoNation Honda Costa Mesa have a profesional and knowledgable staff. Very informative. Willing to help and listen to all of your concerns. I had a great experience and recommend them to anyone interested in buying a new or used car.
Mario Rascon
Jun 1, 2022
5
Very honest and good price after checking so many places especially thanks to Nader and the seller team I recommend it for everyone who looking for good price
Neven Essa
Jun 1, 2022
5
Excellent service and explanation of every procedure. Was very pleased, once again.
David George
May 31, 2022
1
Bad bad bad service department technicians. They are lazy beyond belief. I stopped using this Honda around 4 years ago due to their service department being so bad, but I decided to try them again last week since they are so close to my work. My door sensor is faulty. While I'm driving, the car constantly dings a warning that the door is open. The technician drove the car around the block and it didn't happen, so the associate came and told me they couldn't reproduce the issue. This was after I sat for an hour and a half waiting. I asked if the tech tested the door sensor, and he said no. I said please ask the tech to put the meter on the sensor and test it. The car is still under warranty, so it's all covered. He went and asked the tech, and the tech and management refused to test the sensor. So, that was that. I left, and the whole drive home the stupid thing dinged. I'll never go back to them. They are ridiculously lazy and obviously don't care about people's time.
Mitchell Durand
May 30, 2022
5
Went here without an appointment because a warning light came on about emissions. They took me in and kept me informed about the status and parts needed. Got my Pilot back the next day all fixed and washed!
Tim Hendershot
May 29, 2022
1
Took my car in for the multi-point inspection. Everything was great — they told me what needed to be fixed, so I decided to fix it myself. Drove up to Northern California where I had access to more tools just to find out they cross threaded a stud. Ended up having to force it off (damaging the stud and the lug nut), and had to file it down to put a new lug nut on so the car would be safer to drive back down to SoCal. They were rushing, negligent, and put me in a dangerous situation. I called them and they said a manager would call back in a day. No phone call. Called again and put myself on the waitlist, but still no phone call. This is highly unprofessional. I trusted them with my car. They broke my trust by damaging my car and not following up with it afterwards. I’m very disappointed. Update: They called asking if we wanted them to do other repairs, and they were completely unaware they damaged my car. They once again said they would have a manager call when available. Still no responsibility taken for the problem.
Jasmine Chang
May 28, 2022
1
Horrible experience dealing with the parts department here and their lack of customer service, i.e. actually WANTING to help a customer and provide service. I called in the day prior, asking if a side mirror was available. I was told yes, but I had to come in to purchase, and it would be delivered within 24 hours..... I come in less than 12 hours later, and I am told the part is not available and will now not be available for months or maybe even years. (!). I asked the attendant with the dreadlocks and doc martins if they could source from another dealer or another parts place (that would be good customer service, right?) No. Not possible. Well thanks for trying, right? I left, searched 2 sites and found the exact OEM part available. It literally took me 2 minutes and a phone call. I will have the part sent to me in less than 48 hours. How bad is your service HONDA Costa Mesa? How can you not help someone who always brings their car to you? It's amazing how one BAD APPLE can ruin all the good will you built with me over the past 7 years. Why is it not possible to give less than one star? It will be really interesting to see if their manager calls me. They have my number.
Colin Delaney
May 28, 2022
5
Unlike NormReeve honda, I had a great experience with Autonation Honda. Thanks to Hazem and his team for such a great service...
Sarah Madani
May 25, 2022
5
I call in for a reservation. Got my time for the next day. Showed up on time. Stayed in the customer waiting room. They serviced my car & washed it. The cost is always too much, but that's normal in this day & times. The young lady, Kathryn, at the service area was very nice.
Lorenzo C. Knapp
May 25, 2022
5
I had a great experience buying my Honda passport here I will recommend this dealer to my friends and family
Lori Northcutt
May 25, 2022
5
This location is the best in OC. GREAT customer service.
Jade Bird
May 24, 2022
5
This was absolutely the best car buying experience I have every had. I ordered my car with Jaimie Hou, it arrived early and picked up the following week. From the moment we got there it was fantastic. Jaimie explained every bell and whistle in the car, took it for a drive and then it came to finance, I was having anxiety because I was ready for the high pressure tactics from them BUT there were none! It was better than I ever imagined. We were there for two hours and I could not be happier! Definitely recommend.
JoAnn Arjo
May 23, 2022
5
Straight forward on following directions on what I specifically wanted and did a thorough update on what was available for current market. Would highly recommend using their services when searching for your vehicle.
Jonny Gonzalez
May 22, 2022
5
Able to make an appointment online for the next day and was taken care of promptly upon arrival. They were able to fix my air conditioning all under warranty and provided a car wash.
Jonathan Lawhead
May 16, 2022
4
Overall it was a good experience.
VICTOR Perrusquia
May 14, 2022
4
My experience at Honda was great and smooth! I was able to get everything done as stress free as possible and in a timely manner! The only reason I give 4/5 stars is for the communication. At times it was difficult to reach the tech who was in charge of my car which was frustrating. Also the knowledge between all employees I guess is not in sync.. an associate when I called the office number whom helped me make my appt in the very beginning scheduled me an appt knowing the very reason I was coming in, at a time I had then come in only to be told by a tech that they may not provide the service during those hours the lady on the phone had allowed me to schedule.. therefore I then had to come back another day. The associates helping customers schedule appointments need to be knowledge of the appropriate times customers can come in to receive whatever service it is they’re looking for. Had she had only known the techs if there are even any, cannot service things such as diagnostics towards the end of the day, she would have scheduled me an early morning appt. So that’s all, communication & having the appropriate knowledge. Otherwise all went well & what was needed to be done was done!
Mellanie Ann
May 13, 2022
1
sold me a manufacture defected car lol
jeremy chau
May 12, 2022
5
The service department here is fantastic. They were able to get me in the same day to diagnose my car. Lidio helped identify the problem immediately and ordered all of the parts needed to fix it. He explained clearly what was needed and what he recommended. Within a few days the Element was good as new! This is a great service team doing honest work. Highly recommend servicing your Honda here.
Johnny Nguyen
May 7, 2022
5
Derek was great. My first time at this place and working with you. Will return
can tang
May 6, 2022
4
I was kept in the loop with prompt texts letting me know what the service needs were for my Honda Odyssey. Thanks Kathy! When it was ready for pickup it was easy to get in and get out.
Gerri Brown
May 6, 2022
5
Working with Auto Nation Honda Costa Mesa was a pleasure! They were always available when I had a question and I loved that they promptly replied via text (since my job is demanding I can’t take phone calls). Once I was at the location I never felt pressured to make a decision. The process went smoothly! Great people ! Thank you!
P Mendoza
May 4, 2022
1
Purchased vehicle with cash. Put me though many issues with registration and title. Very bad experience. Wouldn’t trust them
Emil Manaram Pandukabaya Rupasinghe
May 3, 2022
1
Purchased vehicle with cash. Put me though very hard time with registering and titling. Also safety issues on vehicle. Poor inspection knowledge they have not noted issues on reports. And I had to go though many issues becoz they did mistake on registration that they will lie saying will take care. Never call back. Be were.
Emil
May 3, 2022
5
My experience was good. Everything was taken care by Hazeem and Omar. Car was in good state and all formalities were completed in the day itself.
chethan das
May 2, 2022
1
I only gave one star because I had no zero star option. My husband took his car there for his oil change. He has the maintenance plan. First of all they were trying to charge him.Then they said they could do the oil, tire rotation, and some other things. We got his car back and there were bolts missing underneath the hood, the glove box was not put back together, and the alarm would not stop going off. We took it back and the Manager was in a meeting. He came out after making us wait and was trying to say it was our fault, then the original dealers fault. Finally he said he would take care of it. We left it overnight. It's now after lunchtime and my husband is getting the runaround. They keep sending him to a voice-mail. Do not go here!!!! Update: we got the car back Finally. I found out the Manager has only been there a month and is supposed to clean up the big mess that's happening there.i truly hope he does....
Lillie Knapp
Apr 29, 2022
5
Made my appointment on their website and it was really easy and simple. I arrived there earlier than what I scheduled but they were really nice about it and took my car in. Service was fast and the process to pay and get my car was easy.
Pauline Le
Apr 28, 2022
5
dealer and salesman were very responsive, car was exactly as advertised, they replaced needed parts, changed the oil, detailed the car, delivered it to my house.
Dave Wright
Apr 28, 2022
5
Best car buying experience ever, from start to finish. Everyone has so nice and helpful. We were in a time crunch and they did everything possible to accommodate us. Would definitely recommend buying a car here.
yolanda leyva
Apr 27, 2022
5
I took my vehicle in for some repairs covered under warranty.. They provided me a nice loner vehicle and I was updated regarding the progress of the repairs. Good customer service and quality of work.
Josh C.
Apr 26, 2022
5
Convenient & no pressure additional sales bs.
David Aguayo
Apr 25, 2022
5
Very professional and quick service! Staff are kind and helpful. I'm always pleased with my experience at AutoNation Honda in Costa Mesa.
Leah Longo
Apr 22, 2022
5
Very good service
Rafaela Rendon
Apr 21, 2022
5
So after looking for a sport civic hatch MT since February and had been to multiple dealers in LA and LA county, they are 1 of 2 dealerships that provided an OTD price through email and text.. Nikki provided the VIN after confirming the vehicle was in transit and after a few days of deciding, we reserve the vehicle through pre-approve credit check with Alex unlike other dealerships who wanted a deposit. They communicate the estimated delivery date and the day the vehicle arrived (approximately 2 weeks). They informed us that it will be available the next day after PDI but were not available the next day. They manage ready up the car late afternoon with all accessories on it. (Honda floor mats, cargo tray, door edge/handle films and wheel locks) priced as $2,400. All those added accessories are worth $500 in my opinion.. So the markup is around $1,900. We decided to purchase it. Because after two months of searching they were the lowest price we could find. Finance guy did not push any products when we decline possibly because we are the one last customers to leave. I would recommend them if you are in the this crazy market. But if you're not willing to pay above MSRP, you either wait or travel out of state.
Alisa` s minecraft channel
Apr 21, 2022
5
I appreciate this team for perfect service to customer at this difficult time
yong lee
Apr 20, 2022
5
I’m hesitant to leave reviews because you never know what can happen later on down the line. This review is based on my experience actually arriving at the dealership and how my buying experience went. Melissa, was amazing! She made my car experience buying fantastic. She wasn’t pushy at all. She was friendly through email, promised I would have a happy and fun experience through the process and she absolutely delivered on her words. I didn’t feel cheated on the price of the vehicle. This dealership is very lucky to have her. Anybody, I know looking for a car I will refer to her. She was also an inspiration to my daughter. While I was meeting with finance she was sharing positive stories with my daughter about hard work and perseverance. She loved her. Overall my experience with this dealership still went well with the buying process. I would recommend them.
Melis P
Apr 20, 2022
5
I bring my Passport here for regular service and maintenance and have not been disappointed. Although sometimes the wait can be a little long even with appointments, the customer service and standard of care makes up for it.
Elaine R Tang
Apr 19, 2022
5
I received help immediately and the wait time wasn’t very long. I also received a 10% discount for my oil change as a first time customer. I will be back for sure!
Anthony Castelo
Apr 19, 2022
5
Thank you Marcos & Omar at Auto Nation Costa Mesa for a very smooth and welcoming environment. Marcos was very helpful from the first interaction over the phone. We immediately scheduled to see a vehicle that he had in stock & immediately started to sign paperwork to take it home. Omar in the Finance Department was very helpful & knowledgeable with the right packages to make sure I was in great hands! Overall experience was great & the donuts & coffee were a great touch to our experience! Thank you guys for everything 🙏🏼
Jacqueline Correa
Apr 18, 2022
5
nice friendly people fast service
Jeremy Faith
Apr 16, 2022
5
Nice staff, the dealer has the best price at this time in the region. Cristian was a very nice and helpful salesman who address all questions or doubt that I have. Overall I satisfy with the visit and purchase, and I highly recommend this dealer.
Quang Nguyen
Apr 15, 2022
5
The price at this dealer is unbeatable price compared to many other dealers in the region. Also, the customer service is very good and addresses all the questions that I have.
Quang N
Apr 15, 2022
5
Superb, as always.
Mike Acord
Apr 14, 2022
5
Your sales associate, Austin Grande was a pleasure to deal with and the process was very easy. I would definitely recommend AutoNation over some of your competitors. Everything was honest and straight forward. Thanks you!
MrDwightmansfield
Apr 13, 2022
5
I am so impressed with the customer service I received while at the AutoNation Honda Costa Mesa dealership. The staff members were very attentive and helpful through every step of my big purchase! Nicki and Ryan went above and beyond to ensure that all my car purchasing needs were met. I am extremely happy with my purchase and would recommend this dealership to any of my friends and family.
Kenneth Khem
Apr 12, 2022
5
Easy and great way to buy a car. No hidden fees or pressure from sales people. I bought vehicle I wanted at price that was listed. No add ons by dealer or extra money on listing. I would buy another vehicle from autonation Honda of Costa Mesa.
Sergio Delgado
Apr 9, 2022
5
The vehicle that I purchased from AutoNation Honda Costa Mesa was thoroughly inspected and any issues were fixed before sale. I was very happy with the condition of the car and thought it was fairly priced.
David Bourgoin
Apr 7, 2022
5
The staff in this place are simply the best. Anytime I bring my cars here for service, I receive excellent services. Best dealership I have visited since moving to CALIFORNIA. I am currently bringing my next car in 2 days time for servicing. Hope I receive the same excellent service as in the past. I think this is my new location for car needs.
Lexi
Apr 6, 2022
5
For 20 years, I've had great success having my cars serviced at Costa Mesa Honda. Specifically Lidio Valle is an exemplary service adviser. He's genuine, sincere, knowledgeable and professional. I appreciate the occasional service discount offered because saving a little money is important. CM Honda does a nice free car wash as well. I've also bought a few cars from the dealership over the years, and had positive experiences each time. I highly recommend Costa Mesa Honda!
Dean Arnold
Apr 5, 2022
5
This was my 3rd purchase at COSTA MESA HONDA. Alex Kurtuldu and the crew helped me remember exactly why I continue to go back! He was very honest and knowledgeable about the car buying process. They're the best! Thank you
Ronelda Simpson
Apr 4, 2022
5
If you are looking for a used car for a reasonable price and NO add ons (unnecessary dealer accessories) then look no further. Jaime was my sales representative, she is knowledgeable, forthcoming and honest. My experience here from start to finish was low pressure and smooth.
B ogus
Apr 4, 2022
5
Excellent customer service Love my new car Thank you so much for your help
Kimvan Vu
Apr 2, 2022
5
I've been to this dealership 2 times and both times were very good experiences. When I called for an appointment they are very polite and helpful. I had to go to the service station both times, this last time Katherine helped me and she's very considerate of your time and has great customer service. I live in border line Orange/Santa Ana and because of my good experiences I will keep coming here.
Veronica Tellez
Mar 31, 2022
5
I came to get my AC fixed and Lidio was incredibly helpful and kind. He gave me an update midday to let me know they had to get a part in LA, but still assured me the car would be ready by 5pm. I also appreciated how I was able to pick up the car after hours as well. Great experience and my AC is working again!
Haley De
Mar 31, 2022
5
I was at Auto Nation Costa Mesa getting a new key for my car, and the associate said it would take a couple hours. It ended up only taking about 30-40 minutes. I was surprised because he said they were busy. Excellent service.
Lauren Lebidine
Mar 30, 2022
5
Honda Service in Costa Mesa is always wonderful. Jose took care of my service on Friday. He made sure everything was taken care of and rather quickly. They always take great care of me and my car!! My 2004 Honda Accord is in great shape due to their excellent care for the last 18 years.
Merry Pisors
Mar 28, 2022
5
Purchased 2022 Honda Accord a few months ago. The more I drive it, the more I find it to be my dream car. It runs and looks amazing, also a joy to drive. When picking out a car, I highly recommend working with Melissa. I found her to be helpful, hard-working, and knowledgeable about the cars I was interested in. In addition, she continued to answer my questions after the purchase and was very responsive. Thank you.
Zach
Mar 26, 2022
5
wonderful service, very kind and helpful employees, and a shorter wait time than i expected
Noelle Vandewalle
Mar 23, 2022
5
Hassle free and Derrick was helpful
Hector Gomez
Mar 21, 2022
5
I showed up for my appointment and was helped promptly. I left my Accord for service. Received a call was done, washed, and ready for pick up. Thanks to the entire team.
Nelson Reyes
Mar 20, 2022
5
I have a smooth talk with the stuff and get what I want. I finally bought my new Honda car with a reasonable price. The Enterprise is near from the Honda Costa Mesa and that make me return the rental car easily.
Tim Huang
Mar 18, 2022
5
Quick and solid work. Very nice and helpful employees.
Lindsey O'Rourke
Mar 18, 2022
5
Everything was well, the quoted wait time was accurate and my car is/has been running fine since I bought it here and have been servicing here for 1.75 years
Michael Van Bavel
Mar 17, 2022
5
Thank you Christian G for his great service, he is a knowledgeable salesman with a lot of experiences in selling car, definitely referring him more clients, and also like the pleasant Dealership compared to others with excellent way of helping customers the right choice .rate 10
Minh Fournie
Mar 16, 2022
5
Courteous - prompt - simple & uncomplicated.
Dick Larson
Mar 16, 2022
1
The employees are really nice , the Only problem I had is with the young lady who answered my call, 3/14/22 at 6:49 pm. I called to make an appointment for an oil change. My appointment was at 1:40 pm 3/15/22 . When I showed up, I wasn't on the appointment list. It’s upsetting because I moved from lake Elsinore to Costa Mesa. Coming to this Honda since it’s closer, to save miles and gas wasn’t worth it . To show up and no appointment makes me wonder what that lady did then. I called Irvine Honda, they asked my name,email, phone number, VIN #, etc. My point is who ever is going to answer the calls for service appointments please take it serious, it was important for me, seeing that you didn’t care as much sucks. Won’t be coming to this location ever again! So disappointed for my first visit !
Naira Rojas
Mar 15, 2022
4
The service advisor was friendly but the service here is not fast. It took them almost 2 hours to do a battery replacement. They did however pro rate the dead battery so that's cool. Update: Took the car in to get a few things taken care of. The service advisor was very pleasant and efficient. The service here remains lacking a sense of urgency however, the lounge is very comfortable and there are refreshments if you get thirsty.
Joe Reisman
Mar 14, 2022
5
Service Advisors from Honda Costa Mesa are cool and very helpful especially Lidio Valle,He was my Advisor for almost 20 years and I was glad that I chose him coz he is a good person..Thank you..
Amore Arquillo
Mar 10, 2022
5
It was an amazing experience, I met Lidio, he is a super nice guy and helpful. Thanks a lot.
AZIZ
Mar 9, 2022
5
It was an amazing experience, l met Lidio, he is a very nice guy and helpful. Thanks a lot.
Amo Aziz
Mar 9, 2022
5
The staff were friendly and concerned about our car needs. The lounge was supplied with coffee that was free. A large television to watch to help you relax while you wait. Access to the internet to take care of business on a personal computer. Snacjs in the vending machine. They even allowed Uber etc the deliver food orders while you wait. Over all the first time experience was fantastic.
Larille Watkins
Mar 8, 2022
5
Amazing experience! I came here all the way from San Diego! I want to thank Hazem for making my purchase very quick, easy and straightforward!
Dragoslav Milosavljević
Mar 7, 2022
5
Always great customer service, that’s why we’ve been bringing our Hondas here for over 10 years.
Jason Winterfeld
Mar 6, 2022
2
I gave this a 2 star rating and for some reason it didn’t upload the actual review. The actual seller was nice and very professional. But after 10 minutes of talking, the seller started to get pushy. I wanted to buy a Honda Fit four years ago and I was looking for a manual car. They had only one and it was on the second floor of the parking garage lot I believe. We took the golf cart ride. Car looked nice. Very dirty, but nice. It’s supplying be new. She gave me the keys so I could turn in on, but No the vehicle wouldn’t turn on. Battery was completely dead. That is a red flag for me. Maybe not a big deal for other people, but it was for me. She did get someone to jump it for me. After letting it run for about 15 minutes. I turn it off, and then again, it wouldn’t go back on. That’s when I just said thank you very much, and to the Toyota dealership, also located on Harbor. I ended up buying a vehicle there that day!!
J G
Mar 5, 2022
5
These days every dealer, small or big, add $3,000-5,000 on top of the advertised selling price. Ocean Whittier Honda was actually the worst. They added $9,000 of "accessories" to add to the cost of a new 2022 Honda Civic LX which has a MSRP of $22,000. AutoNation Honda in Costa Mesa was the only one I found that had honest, upfront pricing. I got a great deal on a 2021 Civic and it was very easy. No haggling. Daniel Lockhart was very helpful. I've already told several people to go to AutoNation.
John O.
Mar 4, 2022
5
Awesome service & sales department, Lidio & Derick Tran provide exceptional service, Omar & Austin from sales good customer relations. Great dealership overall.
Le Recruit
Mar 1, 2022
5
Nicole is great! She is knowledgeable and candid. I went to a different dealership, walked away unhappy, and thankfully ended up at Autonation. They gave me the deal I wanted, no hassle.
Nicholas Dodson
Feb 28, 2022
5
I bought a 2015 Accord when it was new. I also purchased some additional oil changes & tire rotations. They do a good job on that and wash the car. I like my usual service advisor, Kathy. I used to take car in every 5,000 miles. Now with Covid we don’t drive the car much so I take it in once per year even though it’s only at 2,000 miles. But I keep track of the car’s service with notes in my glove box. Kathy was busy so my new service advisor Derrick suggested I do a throttle body cleaning and change the brake fluid. My notes show I already did both of those devices not too long ago.
Steve Malloy
Feb 28, 2022
5
Awesome service. I would definitely come back if I need my car fixed.
Thuy Vuong
Feb 25, 2022
5
Had a great experience buying my daughter's 1st car all the staff was friendly and informative....
angelina estarella
Feb 24, 2022
5
I have never been to a dealer where EVERYONE you encountered was so nice. I wasn’t pushed into anything. Everyone was real and genuine. I went there attempting to trade in my car for another but unfortunately what they could offer me for my car wasn’t what I was expecting. I ended up having to sell it elsewhere. It took me a bit longer to get it sold cause of my forgetfulness, but the Helpful Honda Guy Hazem, still had me come down and complete the paperwork. I went down there, not expecting to drive off with my vehicle until I actually sold my other car. But I did! Between him and Jason, they both got me situated and ready to go and out the door with the car I wanted and at the price we agreed upon. They agreed to wait to cash my check for some of the down payment so they could get me out the door with my new car. I was able to leave my other car at their lot for me to come back the next day to actually sell my car down the street. All in all the experience was outstanding! On top of the technicalities of buying a car. I had my 3 year old son with me. Hazem gave him some toys to play with and even though kids can be a little much. Another man, offered us water. They were just as nice to him as they were me. Thank you all, for your help. Definitely see why you’re all called The Helpful Honda Guys
Stephanie Jones
Feb 24, 2022
1
General Maintenance Service & Service Advisor, Derek, were great; However, the next day I noticed something scrapping the ground under my car. I brought the car back & Service Advisor John was rude and condescending. I took my car to Honda with no problems and received it back with a problem and then received extremely poor customer service to boot. I left a voicemail for the Service Manager, Danielle, the following day to discuss the experience and never received a return phone call. It’s so easy to remain professional, and this Service Department is lacking. Highly disappointing!
Rachel Norton (DO - BOLSA)
Feb 24, 2022
5
Purchased my car here two years ago. Brought it back here for maintenance and some new tires. Making an appointment, getting an estimate and getting the service done were all very smooth and easy . Was able to get updates and pay directly from my phone. Staff is nice. Big waiting area with tvs and refreshments.
Jasmine Ramirez
Feb 24, 2022
5
After hunting for a great deal all around SoCal, I ended up shopping at Autonation Honda in Costa Mesa. Though they are 1 price, meaning the price you see is the price you pay, you’re never blindsided when the deal goes down. I would say there’s room to negotiate when you have excellent credit, even with zero down. Naz was patient & great to cater to your needs. Look for her, if you’re ever shopping at this particular dealership. The room to negotiate is your APR, monthly, and always ask for add ons, since the price stays. Once you hit the finance room, negotiate the plans and squeeze out the best deal. Take your time & drive on.
Christian Benzs
Feb 24, 2022
1
General Maintenance Service & Service Advisor, Derek, were great; However, the next day I noticed something scrapping the ground under my car. I brought the car back & Service Advisor John was rude and condescending. I took my car to Honda with no problems and received it back with a problem and then received extremely poor customer service to boot. I left a voicemail for the Service Manager, Danielle, the following day to discuss the experience and never received a return phone call. It’s so easy to remain professional, and this Service Department is lacking. Highly disappointing!
Rachel Norton
Feb 24, 2022
1
It's been almost 2 months since I bought the car, I have not received my refund for the difference. I bought a car in transit which they promised to deliver in a week. When I asked them where was my car, they told me the car was damaged due to train wreck in Mexico. There was no news of train wreck in any media. When I asked, they said they were not responsible and told me to sue Honda if I want. Finally, the manager gave me a used car for 1 month while I was waiting. I finally agreed to get a different color but the price was $400+ cheaper than what I paid for. They never send me the refund even I have came and called then so many times. These people have no credibility.
David Do
Feb 23, 2022
5
I worked with Hazem. He was great about initiating contact and walking me through the process of buying a used Honda CR-V. He helped me understand everything and was very upfront. I didn’t feel pressured at all. Jason in finance was amazing as well. He was laid back and even did me a favor when I messed up writing the last check in my checkbook. These guys are great.
Brandon Osorio
Feb 23, 2022
2
I had a 7:40 appointment for routine maintenance on my Honda Clarity. It took an hour to drop my car off while I had someone waiting to take me home. They assigned someone named Eilene to check me in but after 45 minutes of her not showing up, I begged another agent to to check me in and he finally helped me out and he was very nice. I never spoke with Eilene but I watched slowly helping others and never came over and said I'm running Ill3 be with you soon.
Janice Jetton
Feb 22, 2022
5
Great service at Autonation Honda Costa Mesa. Great service from the Service Advisor Derrick. Very patient and helpful. Highly recommend!
Jingnong Yang
Feb 21, 2022
4
Friendly service advisors .The vehicle is always ready when promised and they wash your car before you pick it up. I can't say that about other dealerships I take my other cars to.
Jack Ippolito
Feb 21, 2022
5
From the start i was given star treatment. Jovan the salesperson i was dealing with was very friendly and patient with my questions. I called and messaged Jovan several times and he responded witin minutes, giving me truly great customer service. I would go back to Auto Nation again for my next car in the future.
Donald Daniels
Feb 21, 2022
5
Overall the car salesman, Cristian, was great, honest and friendly. He explained the extra costs above the listed price ~$2000, AutoNation Costa Mesa had the best pricing vs the other Honda dealership in the souther OC. Others jacked up prices by $3500 -$8000, which is BS. I recommend this dealership and would go back for my next Honda.
Andre Andraos
Feb 20, 2022
1
I made an appointment with a sales rep over a week in advance to respect everyone's time. I was looking to buy and understand it can be frustrating for sales people to waste their time with someone who is not serious about purchasing. I showed up on Saturday morning, the sales rep did not. I had reviewed messages the day before confirming the appointment. I received no notice the sales rep was not coming in. I was the only customer on the lot vs an office of what looked like 7-15 people. I got the run around on reasons for being stood up. Strange no one thought to cover/notify this person's appointments in advance given they were not able to meet their commitments. I did not give them the chance to "earn my business" and would advise others to look elsewhere. Even after I left, I did not receive a note from the sales rep for missing the appointment and wasting my time on a Saturday. At the very least, my experience showcases this dealership will not respect your time and cares very little for the people looking to buy for them.
Andrew
Feb 19, 2022
5
Overall a great experience. Pricing was fair and buying process was smooth. Both the sales person (Melissa) and finance manager (Chris) were great to work worth. Highly recommended!
S Yim
Feb 18, 2022
5
Had a good encounter with the staff at AutoNation Honda in Costa Mesa. Alex was very helpful and went out of his way to help us. Once we chose the car we wanted the process was very smooth. I'm not a usually a big fan of dealerships but I really had a good experience this time.
Luis Najera
Feb 18, 2022
5
Friendly nice staff and consistent good service
Kari Black
Feb 18, 2022
5
This is place is awesome. Service advisor Lidio is very professional and took care of business as efficient as he could. No hassle and so cool. Adviced friends to try Costa Mesa Honda for their next car purchase and service.
fw.kateee
Feb 17, 2022
5
This location was awesome. My saleswoman was comprehensive & walked me through every step! Everyone else had great customer service, too.
Karen Kaing
Feb 17, 2022
5
Amazing customer service. Traded my car in for a newer one in a matter of hours. If you need a quick smooth transaction this is the place to go! Marcos and Chris were extremely helpful!
Gui Pains
Feb 16, 2022
5
Jaimie was very helpful and made the process very easy.
Jessica Mills
Feb 15, 2022
1
On 2/13/22, my wife and I walked in to look at a 2015 CR-V out the door for $20,915.78 with all fees and taxes included except financing. Fouad was the car salesmen who helped us with details regarding the vehicle. Let me start by saying that Fouad was not familiar with the car. Then I pointed out some scratches on the outside door panel and I asked if we buy it, can he help with getting the car buffed and waxed to remove scratches on the house, and He responded “sure but not today because the service department is closed but you can bring it in and call.” The issue is he never gave me a name, number, or document stating that he was going to help. I asked him if he was a man of his word and he said yes, we shook hands. Then financing happened. We came in with a pre-approval with our credit Union but it was a little less than the total of the car. We wanted to purchase the car with zero down, so the financing department ran our credit to increase the limit. We got approved at 7.85% “supposedly” for $384/month for 68 months. I agreed to the number. Then he said he was going to get the car ready by washing it. When we were in the financing office, we were helped by Omar Alamir who appeared friendly but If you walk in to the dealership and go through financing with him, PLEASE READ ALL DOCUMENTS AND GRAB YOUR CALCULATOR AND DO YOUR MATH!! Please pay close attention. My wife and I started signing paperwork, when he started presenting us with warranties like Gap, extended warranties, etc. I told him I was not interested but to go ahead and show them to me. He showed them to me, and he asked if I was interested in Gap insurance and extended warranty, I told him no. He followed up by asking me that if he could get me the warranties and gap insurance for the same monthly payment, if I’d be okay with it, I said “sure but only if you’re not up charging me. I don’t want no hidden fees, no scams! Full transparency” and he said “of course” I said okay, let’s see the numbers. He said he was able to get me the extended warranty and gap insurance for $383/month for 68 months which was one dollar less per month than the original. This is when everything starts going downhill. Once we started filling the paperwork, I see the “Retail installment contract” document with all the itemized amounts of what we were paying, when I noticed that the interest rate was actually 2.49% and there was a $2,499 extended warranty and $749 gap insurance with the grand total for the car being $24,163!!! That’s WHEN I REALIZED THEY WERE TRYING TO DECEIVE ME!! I began breaking down the numbers and comparing them to the itemized original estimate. I point out the interest rate and the extended warranties, and I told him no to all warranties. I then told them the interest rate was a total lie and it was 2.49% but they were telling me all along that it was 7.85%. I got upset and I told Omar I didn’t want the warranty and I wanted the car for the original price I was given. Then Omar called another employee, I don’t remember the name but it was some Dorky Asian dude with glasses Who began trying to upsell me the extended warranties. I told him no! Once they realized I was upset and began calling them out on their lies, they decided to skip the warranties and sell me the car for the original price they gave me but this time only including the gap insurance. I finished all the paperwork and signed the deal. I told Omar in front of Fouad that he shook hands with me to fixing those scratches, and getting the passenger visor lights fixed along with a plastic that is hanging on passenger front door. Fouad said yes, I will, just call and we can set it up. I told Fouad that if he was a man of his word and he said “of course. I barely got the car two days ago, and I know I have the money-back guarantee for 5 days or 250 miles. My wife and I are considering on returning the vehicle. Would I return to this dealership to purchase a car… No! Would I recommend this dealership to others…. No!
John Pacheco
Feb 15, 2022
5
the service manager Lidio del Valle is the greatest !!! his caring for my car was the best !!! i always count on him to fix whatever is wrong and to give me the best price.
Alexandria Allan
Feb 14, 2022
4
I went to see Fiat 124, but I didn't like the price.Used cars are expensive these days, but they are too expensive.I just want you to sell conscientiously.
Moon David
Feb 13, 2022
5
Lido was my service advisor this time, very helpful and kind guy.
Vanessa Villalobos
Feb 12, 2022
5
Alex was excellent No pressure sales and No unwanted add-ons
Darryl Batten
Feb 12, 2022
5
Alex is the man. Made this purchase smooth and quick. Even with a trade in. Did not hassle to sell me any add-ons Like many dealers do when you’re about to sign the papers. Best experience purchasing a car
Phill Palma
Feb 11, 2022
1
Sales name Foad said the second key to our car is with service and will give it to us after we bought the vehicle. We trusted him and afterwards he said there is no second key and we will not compensate for it. We said why lie to us, and Foad simply told us, nothing you can do. Shady shady shady.
Dennis Zhang
Feb 10, 2022
1
Don’t let the rating fool you. Purchased a used car here with the promise of two keys. After paper work was signed they said oops there’s no second key, and nothing can be done. I asked the sales guy Foad he simply said “well what you gonna do about it?” “Great” customer service. Please reconsider and beware of the shady tactics.
Dennis Zhang
Feb 10, 2022
1
Purchased a used Lexus which on paper said two keys available. Sales name Foad said it was with service and they don’t work Sunday. Trusted the guy and bought the car, afterwards he said there is no second key. I questioned him about lying to me, he said so what? Um what happened to the customer service? Now I’m wondering if other reviews are real.
Jay Fan
Feb 10, 2022
5
AutoNation was great. They have no dealer markup, unlike their competitors. Once I had selected the car I wanted Nikki helped the deal go smoothly and quickly. I got what I wanted on my trade in. Who says it’s not a good time to buy a car. Thanks AutoNation
Nigel Mellor
Feb 9, 2022
1
Terrible experience with this dealership and their collision center. Took my car in for a repair and they returned my car with the front passenger door heavily dented and a large scratch on my tire. I asked to speak to the manager about it and she told me they would be reviewing their camera footage to determine what happened. Since that day, they refuse to answer emails and calls made to them regarding this issue. Management has no professionalism or integrity and has very bad communication.
Alan Calderon
Feb 8, 2022
3
Customer service was great; however, the wait time is loooong. Sad to report this is my second oil change and the wait time hasn't really improved. Maybe it's just me, but, 2 hours is too long for an oil change and tire rotation. I saw people arrive after me that left before me. My last visit I was told they didn't have an oil filter for my vehicle, which didn't make sense since I scheduled the appointment in advance. This time I spoke to service parts and they ordered a filter. I got out 15 minutes quicker.
Sara M
Feb 7, 2022
3
Purchased a vehicle with them but no owners manual. Worried driving my car everytime because of this.
Lito Ventura
Feb 5, 2022
5
This was the first time here. I was having a recall service done. Eileen was very friendly, the service was done on time, and they washed my car before returning it to me. I even spoke to another customer who comes here from Los Angeles, because he says the service department is so great! I will return for future service needs.
Matt Seargeant
Feb 5, 2022
5
I really enjoyed my experience at AutoNation Honda Costa Mesa. I was in desperate need of a car, but due to supply chain issues I had to wait about a month. The folks at AutoNation were patient with me, and tried to give me updates when I called to check on the status. Jerry and Jason in particular were so easy to work with - they both made the whole process easy and painless. I'll definitely be back the next time I'm in the market for another car!
Shereen Aldaimalani
Feb 4, 2022
5
Other than the wait, There were at least 3 other customers being assisted, Everything went smoothly and I received the written online offer as quoted. Everyone was pleasant.
Kae “K.C.” Jimenez
Feb 4, 2022
5
Honda costa Mesa is really great!! I can hugely recommend giving this place a chance. I feel great after coming here!
Jessica Russell
Feb 4, 2022
1
5 Months ( 8/23/21) ago we purchased 2016 BMW X6 , sold by Daniel( would not recommend this guy,any problems,he will not help you, just tell you talk with the general manag or will not answer your calls at all). 4 months we didnt get title and registration, they was saying us some company they hired,they do paperwork, and you should receive soon, but finally nothing was done , they didnt do any paperwork, they just was lying to us,we was calling every day and finally they sent us title , we went to the DVM and register car, but they won't return us money back 290$ for the company who did paperwork ( they didn't do anything ) and registration/transfer/title fee 361$ ,they ignoring us, keep saying they will , but every day same story , General manager Gilbert is the worst person we ever met, he is lying over and over all the time. I would not recommend this dealership , Gilbert was yelling at my wife over the phone when we was trying to get some answers where is title , very rude person , they won't provide any phone number for customer compliance dep
Ernanda
Feb 3, 2022
1
Putting the "steal" in "stealership" Go anywhere but here, they only care about customers when the customer is giving them money. As soon as the money is in their hands, they are too busy to talk to you. To a completely illegal extent of ignoring thing they are legally required to do.
Jay
Feb 2, 2022
5
I am truly satisfied with my new vehicle, their customer service is truly amazing and reliable! Thank You so much!
Eunice Cho
Feb 2, 2022
5
I took my car there for the first time for service, staff was great (Eileen) and work done quickly.
Barbara Mcfall
Feb 2, 2022
5
I am rating this with 5 stars because Hazem, Omar and Jason were very professional while helping me with my purchase of a new Pilot. I was at the end of my lease and while I explored all of my options, Hazem was ready to help me make the right decision. He is truly a great salesman. Jason made it possible for me to purchase my car at the right price and Omar was very patient and knowledgeable, with all of the financial paperwork. Thank you and I have already let my friends know how well they will be taken care of if they decided to purchase from Honda Auto Nation.
Sherry Corsello
Feb 1, 2022
5
It’s a pleasant experience to have a deal here. Habib and Cristian were friendly and made the process smoothly.
Kevin Tien-Te Huang
Jan 31, 2022
1
Lleve mi carro arreglar el estereo y me combraron 200 por el diagnostics y 200 por ordenar la parte y ortos 200 por el service y mi Estereo quedo igual no sirve pero si page $600 ahorra me dicen que es la antenna muy Mal servicio
Gordo Mercado
Jan 31, 2022
1
Financed my 1st vehichle 2017 honda civic touring cettified pre owned vehichle price agreement $21, 924.00 in November 2017 the c.p.o. honda on 7 repair history service on carfax & the end total with all the car warrantys ended up being $ 30,841.03 6 year contract , by February 2018 my problems started from the car completely shutting down to air conditioner not work to electrical issues , from windows not working to , battery being recharged replace twice , ended up with about 27 total repairs , sent Honda manufcature letemon law letter they denied my claim & when i callled they vconfused me for prior owner who also sent. A lemon letter that was 17 pages long , ever month i was geting my car serviced for the repeating problem or a new one till the date of September 2018 after many times of showing my concern for my safety in this un reliable vehicle i went in for my 2nd repair of that week & told them i am not driving that vehicle any where without Honda auto Nation guarntee me i wouldnt have any issues and i would have a way to get to work at this point i was taking bus to work , missing work i am a process sever for a business and gettingg standed in dangerouse areas at night for a vehichle i was making monthly payments of $500 they told me they couldnt guarntee my car wouldn't give me the same issues i was told no problems found but had proof of electrical problems and all of dashboard lights warning me different , left the vehichle the key in Hondas pocession , Got sued by finace company car got sold in auction for around $14,000.00 leaving me in debt with $15,912.00 won judgment case against me, how can you claim to be HONDA HELPER I AM A 24 YEAR OLD MOTHER TO A 6 Moth with no source of income after being fired for my 6 year cotract vehichle was not able to take me to work consistently for 8 months , THE VIN # 2HGFC1F98HH637112 CIVIC SEDAN I RECENTLY CHECKED ON CARFAX & POOR NEW OWNER 49 REPAIRS ON IT , if anybody knows where i can get llegal help or what direction i can take this it would be. A Christmas miriacle , this stressful & unfair situation i was told by lawyrs that only way of having case was to keep payiny for vehicle even if it wasent in use, unable to drive the vehcihle made me unable to get to my job on the other side of town the closest bus stop being a 20 minute walk , taking the vehichle to earliest repair time an appointment could be made was at 7:00 am starting work at 10 had me at the repair service up to 3 hours even half a day unable to diagnose the problems , keep in mind that A tow truck can only tow a vehichle to dealership if my vehichle wouldnt strart autonation service department closes at 7 p.m. i get of work after late night , calling for the tow & waiting for its arrival is a 45 minute - 2 hour wait I would have to get Car towed to home get in contcat with honda make appointment ealry in morning to get it towed to dealership
Geny Lowks
Jan 31, 2022
5
Lidio is always a great person to work with. I needed tires my husband checked many places and Auto Nation Honda Costa Mesa had the best price. Yahoo!!
Sharon S
Jan 30, 2022
1
I brought my honda crv to get repaired of a re-call they promised me 2.5 hrs and kept it all day almost 8 hour not being concerned of my being this place is a very bad company the people don't care their mechanics are very sloppy everytime I bring it here its a mess this place should be closed or have the better employees. I'm not happy at all I'm staying away from this place.
Junior Perez
Jan 29, 2022
2
Pesimo servicio
Jose antonio Najera
Jan 28, 2022
5
Nader Attiya was so helpful friendly and took care of us when I came in to sell my car. Habib was helpful too. Update: the 2nd review after We finished signing. It was a top service, perfect, friendly and professional customer service. Best of the best and I have been leasing for almost 9 yrs so been to alot of dealers. Nadir provided is with an awesome customer service I already start talking about him to some of my friends to come and check your deals
Hiba Al Timimy
Jan 28, 2022
5
這個車行的每個員工態度都很好,很专業,在這裡买車很享受,有家的感覺,謝謝您們!
Ying Su
Jan 27, 2022
1
I love Honda as a company for the reliability and quality of their vehicles but my experience at this dealer has not been consistent with the image of Honda being helpful as they show in the commercials. The service department is lacking in customer service and communication. I have had some decent experiences but my frustrations with the service department outweigh everything else. On my last visit, a stranger who was a first timer to this location was even venting to me on the poor quality service he received. This man was telling me that it was enough to keep him from buying another Honda. My visits to this location have become less and less.
Mario Patino
Jan 27, 2022
5
Great service department. Efficient, courteous, and clean. Communication was excellent, recall was repaired and car was washed and shiny!!
Kathy Krukenkamp
Jan 27, 2022
5
Hazem who assisted me during my online purchase was professional and attentive and kept me informed from beginning to end. If I had a question, he either had the answer or he would find out the answer to my question. I would definitely recommend this dealership to purchase a Honda. Ask for Hazem - he knows how to take care of his customers.
Dana Lavenant
Jan 27, 2022
5
Habib was amazing! Very professional and a very nice man!!!
Benji Grajeda
Jan 26, 2022
5
I arrived to drop off my car and was greeted after a few minutes to check in. The service was pleasant, thorough, professional, and helpful. I waited for about an hour and a half. Great experience for a busy Saturday. They have free water and coffee available while you wait, along with vending machines for snacks. I’ve been going to this same Honda location for over 20 years and I’m happy with their service.
Karen I
Jan 24, 2022
5
Our 2008 Honda Accord was totaled in a car accident. AutoNation Honda Costa Mesa was super helpful when we were looking to replace the car. Honda makes reliable and valuable cars and AutoNation Honda Costa Mesa made the car buying process just as valuable. I would like to personally thank Hazem and Chris for handling our sale with professionalism, humor and great care. I would recommend this dealer to family and friends for the fantastic overall experience. Well done AutoNation Honda Costa Mesa. The Reeders
Chase Reeder
Jan 24, 2022
5
I've had my Hondas serviced here for the past 17 years. I'd like to give a shoutout to my amazing service advisors over the years, Bobby Tadokoro (now in parts), Kathy Masamitsu, and Lidio. They are ALL outstanding and have kept my cars in tip-top shape. 5 STARS
Robert T. Naruse
Jan 24, 2022
5
Melissa and Austin and Omar went out of their way to to make sure I left satisfied. I got to say I had a very bad experience previously in a different dealership and auto nation really made me feel like I was at home. if you want the best experience and be less stressful about hitting numbers come down and buy your car here cuz they explain every digit every number with no hiding fee. And the fact that they have such great customer service that's very important to me. They listen to every thing I have to say and they answer all my doubts. Don't hesitate and come over and check them out and you won't regret I promise you that.
Claudia Gonzalez
Jan 23, 2022
5
Sales Rep Marco was quick, courteous and honest through the whole process and made used car purchase experience stress-free. Kudos and wish you many successes!
brandon lee
Jan 20, 2022
5
I had a very pleasant expirence dealing with this Dealership. I wasn't expecting it especially from other dealers experience but the transaction and service was good. My car sales name is Alex. I got only good things to say about him. Responsive, profesional, attentive, and responded to my needs. He's genuinely a nice guy. Everyone one else was friendly but dealt more with Alex. I picked this dealership because after comparing about 30 places for the car that I wanted (2021 Honda Civic)I found it here at about $2500 less. I emailed that I was interested and right away I got a call from Alex. Communication was excellent. He's a good listener and listened to my needs. Drove 2 1/2 hours to pick up the vehicle. I noticed something on the vehicle I didn't like and Alex took the lead in fixing it. I was able to leave happy and not regretting coming here. I was able to walk the lot and look at other vehicles and the prices are very competitive. Plus its a Honda and they do a Honda Certified+ certification. Since the vehicle was below the warranty miles and date they extended it to 7 years or 100,000 miles. Can't beat the peace of mind. Give them a call and ask for Alex. You won't regret it. Thanks everyone for making a pleasant visit.
Fernando Torres
Jan 19, 2022
5
Very quick and easy! Derek was super friendly and got me in and out!
ashley wise
Jan 18, 2022
5
Wonderful service,on time always Customer service very good
Maria Flores
Jan 17, 2022
1
ONLY go to this place if you are paying cash or are prequalified by a bank. This place will take advantage of you and try to only get you to sign a loan through capital one with a high interest. They will also tell you that they won’t run a hard inquiry on you credit until you are ready to buy “LIE”! These people take advantage any chance they get. Right now the inventory isn’t there. I STRONGLY suggest staying away.
alaina villesca
Jan 16, 2022
5
We left Auto Nation Honda Costa Mesa driving the 2019 Grand Cherokee we were looking for in perfect condition at the same advertised price. Crhistian and Omar did a great job even after the sale we recommend this auto dealer 100% in terms of price, quality and customer service.
Miguel Lora
Jan 16, 2022
5
Jose was my service advisor, I had some warranty and maintenance work done on my Accord. could not be happier with how simple and effortless it was to get my car serviced. Honest and upfront service ! Need your car serviced hit up Jose !
oscar herrera
Jan 14, 2022
5
Thank you Lidio for your outstanding service. Once again, you’ve made getting work done on my car as smooth as possible. Truly appreciate you and your hard work!
Saidee Gamez
Jan 14, 2022
5
Unfortunately, in December 2021 my 2017 Honda Civic was totaled. As a result it placed me in the market to buy a new car which I heard was a nightmare due to the shortage of vehicles. After researching, my wife and I decided that a 2022 Honda Accord Sport Hybrid would be the perfect fit for our family of 5 so that I could help with the kids as well. I began calling dealers and none had them in stock and the ones that did have them in stock wanted a ridiculous markup amount. I came across Autonation Costa Mesa Honda who was able to give me their price over the internet which other dealers wouldn’t and said that they didn’t have the car in stock but one was scheduled to be delivered over the weekend. I received a call on a Thursday saying the car had arrived, I arrived to the dealer and they honored the price they gave me online with no hassle and by the way with no markup which all other dealers were. I would definitely do business with them again as they made the whole transaction seamless in these tough times. Thank you Cristian Tudosa for your assistance.
sal melendez
Jan 13, 2022
5
The dealership experience has been a very positive one from the purchase through the servicing of the vehicle.
Tim Harris
Jan 11, 2022
5
Always an easy service, fast drop off and check in. Easy pickup and pay, i bought my Honda at this dealership and have had it serviced here since that day back in 2015.
Mad Matt
Jan 10, 2022
5
Being able to make an appointment online is great. Made a Saturday morning appointment for the week of. Someone was there to greet me within 2 minutes of pulling up to the service area and the person working with me came out soon after. The process was quick and they informed me of suggestions for the car. Everything was done about 30 minutes before expected. Derrick was informative and make the process swift.
Kelly Truong
Jan 10, 2022
1
this had to be the worst service experience I've ever had. I'm an engineer for an automotive manufacturer; I know cars and I know what I'm talking about. they misdiagnosed my vehicle on the previous visit (which is what prompted this visit) as well as this visit, they tried to fraud me, they tried to void my warranty, and then, because I didn't notice damage on my vehicle at night when I picked it up, they're dissolving any responsibility. I found the work they "completed" was not finished, parts were installed incorrectly, and the interior is filthy as it sat in the shop with the windows down for the 55 days they had the vehicle the service manager Danielle is dishonest and arrogant, and while she plays off that she is trying to "help," she is only serving what is in her best interest. I went to talk with her after my vehicle had been there for over a month and she wouldn't even give me the time of day, I was completely ignored I would call the people I interacted with jokers, but that would be too polite. Dishonesty trickles down from the management position, and is not an accident, but a business practice
Mike Porter
Jan 7, 2022
5
As many of you know, there is a chip shortage which is causing prices to increase with all cars. Car shopping has not been fun to say the least, most dealers act as if they’re doing us a favor by selling the cars with outrageous mark ups. That all changed when I reached out to AutoNation Honda and was helped by Christian Tudosa. He and the staff have been nothing but professional, fun, and a pleasure to work with. Christian got me into my brand new 22 Honda Civic hatchback and I couldn’t be anymore happier. I’ve gotten quotes from many dealers and Christian was able to beat them all. I’d recommend if you’re looking for your next Honda, look no further. This is the place you want to be.
Tri Ton
Jan 6, 2022
5
AutoNation has always been helpful in making sure my service was efficient, necessary, and affordable. Jose helped me out last time, but all their service members are quick to respond and keep you updated.
Raúl Lohora
Jan 6, 2022
5
Third time I have gone to this dealer! Love their service and willingness to help - Marcos in sales is a pleasure to work with, and Jason took care of my financing very professionally!
Kathie Salas
Jan 3, 2022
5
Purchased my car here and I always bring it back in case I need anything. Lidio is always who I go to. Super nice guy and always takes care of my vehicle.
Sarah Saryan
Dec 1, 2021
5
I like how professional the team members are, they always do a good job and I'm not there waiting in line for a long time. They do a thorough job and makes me confident to bring my car back again for service.
Evan Garza
Nov 12, 2021
5
Great mechanics, terrible customer service and terrible service management
Cheri Curry
Oct 27, 2021
5
Derrick did a great job. I watched him throughout the day and his attitude and approach make him well suited for the job he is doing. he is approachable, sincere, and committed. He represents the company well. Danielle, the service Manager was very helpful throughout the entire process.
Fred Lipscomb
Oct 22, 2021
5
Their customer service.
Marlene de la Cruz
Oct 7, 2021
5
Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.
Diana PO
Oct 7, 2021
5
Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.
Diana
Oct 7, 2021
5
Austin was an absolute pleasure to work with - transparent, upfront, no BS. He was quick to communicate, respond, and update. He worked to get us fair and reasonable pricing. He was clear about next steps throughout the process, and was extremely friendly and cheerful in the in between moments. Would (and will) recommend Costa Mesa and Austin in particular to my network of future car buyers. It was worth the drive from Pasadena to work with this team. Paperwork was straightforward and fairly quick. The whole process took just a few hours and felt painless. We felt supported and not rushed during the whole process.
Diana
Oct 7, 2021
5
I've had my 2020 Honda Civic from AutoNation Honda Costa Mesa for right around a year now, and I've been very pleased with my all-around experience at this dealership. The sales/financing process were smooth, and not anything close to high-pressure. Cristian T. was a great salesperson to work with, in my experience. The service department is excellent, and I've particularly been impressed with Paula there. The location is convenient, off Harbor Blvd. very close to the 405 on/off ramp, and it's well-maintained. Great dealership all around!
Dylan Barmmer
Sep 24, 2021
5
Nice people, clean lounge, they do good work. I appreciate their service. Thank you.
Helen McCleeary
Sep 20, 2021
5
Paula was very courteous and helpful and followed up on my calls
Morton feldbaum
Sep 13, 2021
5
Jaimie and folks at Autonation was a pleasure to deal with. In this current market where inventory is low and dealers force unwanted options they made the process straightforward and honest. They explained that there is not a lot of wiggle room from msrp but that they won’t add any options that I didn’t want. I did shop around several dealers and got varying levels of runaround and dishonesty. This is why I chose to work with Jaimie and Autonation. Deciding on a car they made the process super easy. The car was delivered and they went over everything I needed to know about it. I will definitely work with Jaimie and Autonation again when I’m in the market for a new car.
Emil Salonga
Aug 18, 2021
5
it was an awesome experience, Habib and Omar were very helpful 👍👍👍👍👍👍
Hector Vero Galvez
Jul 20, 2021
5
They are always so professional, efficient and get me out of there quickly. Thank you for the fast and friendly service!
Shenelle Lyn Sepulveda
Jul 15, 2021
5
Friendly and reasonable waiting time
David Diep
Jul 14, 2021
5
I have been servicing my vehicle since I bought in 2017 and I’m satisfied for the job they have done on time. Recently I have replaced new battery price was not expensive .also have 3 years warranty . That’s good thing for me .
Ang Phurba Sherpa
Jun 30, 2021
5
Courteous, professional representative explained clearly what needed to be done and associated charges. Gave me the option of waiting while work was accomplished.
Frances Kramer Sulyok
Jun 26, 2021
4
The seller very nice help you try the best price . They do very fast and easy , you can call on phone ask the price estimate before come in
Jaclynn Le
Jun 24, 2021
1
Took 2 days to get my check from autonation. When I complained about the time after an hour and a half the SECOND day( I was told 15-20 minutes), the sales lady disappeared and later a man stuck the check in my face and said ?here? and walked away.
Lara E Fuller
Jun 22, 2021
5
Great service very fast and accomodating would recommend
Kwong Calvin
Jun 19, 2021
5
Took my car in for their multi-point checkup and tire rotation. They were very friendly and helpful in every way. Unfortunately, there was a very long wait, but there always is. I always expect it, so took a book. Thanks, Honda!
Anne M. Jennings
Jun 18, 2021
5
Good, prompt help and very reasonable prices. I highly recommend bringing your Honda for service at Auto Nation. Thank you, Lidio, for taking good care of my Honda CR-V.
Suzanne Jensen
Jun 12, 2021
5
I emailed a couple times to make sure they had the exact car I wanted in stock. Came in, started paperwork within minutes, they had my new car out front all detailed and gassed up! It was a quick trip all in all. And I was very pleased. No one was pushy or annoying.
Kat Rogers
Jun 8, 2021
5
Went in for a warranty issue and problem was solved within hours. Great job
Juan Jimenez
Jun 7, 2021
5
Daniel was amazing and helped work out a good deal to purchase my new honda civic
Jonathan Arabaca
Jun 7, 2021
5
Service Writer Lidio Valle knows his stuff: Maintenance intervals, recall notices, and coupons. I've been a service customer at Autonation Honda for 18 years, in large part because of him.
Robert Foster
Jun 4, 2021
5
Habib went beyond his call of duty to make sure our buying experience went smoothly. He was patience and helpful. Thank you!
Oc Mortgage Solutions, Inc.
Jun 4, 2021
5
My service specialist, Kathy, was so very friendly and efficient. She explained everything so clearly about what needed to be done on my CR-V for the recall.
Sharon Perlmuter
Jun 2, 2021
5
I?m always impressed w Autonation CM. Kathryn is ultra smart, efficient and kind. I know she will take impeccable care of any and all services rendered. She is a great ambassador! Thank you Kathryn and Honda.
Dana Dubrow
Jun 1, 2021
5
AutoNation Honda Costa Mesa has a wonderful customer service where they were not only kind, but was very understanding of the situation. Specifically, Kathryn Masamitsu provided excellent customer support and service when I had questions and concerns. I highly recommend AutoNation Hona Costa Mesa for not only a place with a great overall environment, but with an equally as great customer experience.
Toan Chau
May 29, 2021
5
Derrick Tran is a very helpful and friendly advisor.
Cindy Allen
May 28, 2021
5
Good people, great customer service. I recommend Honda Costa Mesa
Jeremy
May 28, 2021
5
Took my Civilc in for a recall on the fuel pump. Kathy from the service department told me that it would take 3 hours. But, it only took them 2 hours. Their service department is really great. Always had a great experience with them.
Ron Fulinara
May 27, 2021
5
So thankful to Honda Costa Mesa for making the process easy. They were so nice and easy to deal with
NateG34
May 17, 2021
1
I sat there from 8:30am - 3:00 Pm and no one apprised me about what was taking so long!
Jinny Medford Kinkaid
May 7, 2021
5
Great service, no pressure, very knowledgeable would definitely recommend a visit
Kimberly Florent
May 6, 2021
5
Derrick was courteous, professional and efficient. Met me at my appointed time and notified me when the job was done, he even had my car washed! Great customer service!
James 13
May 4, 2021
5
The team members were very professional and answer all our questions.
Ever Quiroz
May 4, 2021
5
It was a very pleasant experience, the person who sold me the car, I believe her name was Nickie was patient, professional and kind. Very likable!! Also the person who helped me on the accounting/credit side was also very liable as well, the entire staff who provided assistance was fantastic. The commercials seen on TV are true statements on the kind of people you hire...all kind and very likable. It makes you want to do business with Honda.
Winni M Van der Plas
May 3, 2021
5
Sales associate is knowledgeable, manager is willing to make a deal.. Honda CRV is a nice SUV, acceleration is fascinating and smooth.
Wender Cheng
Apr 29, 2021
5
We have leased and/or purchased Honda Pilots from Auto Nation Costa Mesa for more than 20 years. We will continue to do so if the finest service coordinator, Lidio Valle, is employed there. Lidio Valle is customer service personified! Lidio conitnues to make it his priority to know our cars and know what needs to be done to keep them in top running condition. His knowledge of Honda's procedures, services and values is so important to us and provides us security in knowing that our cars will be given the best service available!
Sharon A Boles
Apr 29, 2021
5
Great service, thank you for your attention to detail.
Dennis Bress Jr.
Apr 27, 2021
5
Great service, no hassle, no typical dealer stuff. They made it simple and I left with a fantastic truck. Highly recommended for your next vehicle.
Janty Chattaw
Apr 26, 2021
5
I was looking for a late model used car with adaptive cruise control. AutoNation Honda found a low mileage Civic that was coming off a 2 year lease that met my needs exactly. I enjoyed the no-pressure, no-negotiation pricing policy.
bgalbreath
Apr 26, 2021
2
People were nice in the dealership. They offer you water when you seem like you need some. However, it might take some time for them to make their promise come true. 04/26/2021 new update about my purchase experience. I talked with the guy who sold me the car. I asked him if I could see their promise in action. Again, this time he told me no worries, he would call or text me about that problem. However. Almost a week later, I still got no call back and not nothing. and they even ignore my phone calls. It really surprised me. I was impressed by their customer service at the beginning before the purchase was made and the different customer service I have received after that. I would like to take a star off from this while I am waiting for their response. (-1 star each week until there aren't any stars).
Nick Liu
Apr 26, 2021
5
The people at your dealer are very nice. They did not put pressure on the customer. I bought my new Honda Odessey 2002 at this dealer. Cristian is very nice. .... good customer service.
Huong Dao
Apr 26, 2021
5
it was easy and hassle free. i didn't have much time and everyone was so accommodating. thanks so much!
Olivia Lim
Apr 23, 2021
5
Helpful and friendly. I was very impressed when they let me drive the car and show it to my husband before I had purchased it.
Leslie Pickell
Apr 19, 2021
5
Alena is hands down amazing always helpful, good communication and makes the process easy.
Hanna Coloma
Apr 19, 2021
5
I paid the price quoted on the internet without any surprises. The time needed from test drive to completion of paper work was a little over two hours, a record low over my 50 years of purchasing autos. Also, the sales rep, Jovan, was outstanding.
Brian Dorney
Apr 18, 2021
5
Habib was so helpful. The whole environment when walking into the center felt and was peaceful, layed back, no pressure. All employees seemed to look out for each other. Habib took the time to go over all the technological bells and whistles of the Honda CR-V. I would recommend this car dealership.
Diane Blais
Apr 17, 2021
4
Experience was good I had a good credit score didn?t understand why with a credit score 802 it still would be hard to get someone to finance me with a low interest rate
Jeanetta Richard
Apr 17, 2021
5
Manny Avila was great! Just sent him my specs for a new pilot and he made me a great deal. Had the car ready when I showed up for a quick test drive and was out of there in less than two hours with my new SUV. I appreciated the fact that Manny was super chill and did not haggle with me at all. Probably the best car buying experience I’ve had.
Jason Winterfeld
Apr 15, 2021
5
Excellent service Lidio.👍🏼👍🏼👍🏼
Luis Ramos
Apr 14, 2021
5
The service rep (Lidio), as usual, was friendly, knowledgeable, reliable, honest and efficient. The service team seems to have done (another) good job on my CRV.
MikefromHB
Apr 13, 2021
5
I will always recommend going to Jaysen whenever it comes to servicing your vehicle. As long as he’s there, I know I’m in great hands!
Erick Harv
Apr 12, 2021
5
Very professional & give great customer service.
Cassandra Harvey
Apr 9, 2021
4
Great Service by Lidio Valle! ............................................................................................................................................................................................................................................
Erik Nielson
Apr 9, 2021
5
Took our car in for a couple recalls and to have something checked car was done just as they promised great service
Robert Truelove
Apr 5, 2021
5
Nader is a very professional sales person and he handle my need wisely
Ramy Amin
Mar 31, 2021
5
Negotiated the price of my vehicle by email. Came into the dealer to purchase the car and was out in 2 hours!
Curtis Hirabayashi
Mar 31, 2021
5
Great experience, and a free car wash! Especially impressed with service writer, Alexa Macdonald. She’s friendly, knowledgeable, professional and made my routine auto maintenance visit fun. I’ll be sure to request her next visit. My Honda HR-V is so reliable, most likely not until next routine visit.
Anita Renninger
Mar 25, 2021
5
Easy to schedule appt, easy drop-off, good communication and updates
Liz Ward
Mar 22, 2021
5
Good customer service, easy buying process, clean facility, friendly staffs.
Lynn Locke
Mar 22, 2021
5
Excellent service from this dealer. My service rep, Kathy Masamitsu is the best!
Donna Loken
Mar 22, 2021
5
Excelente servicio de personal
Jorge Wong
Mar 19, 2021
5
😀Great dealer, great car deal and wonderful people especially our sales person Jovan! We will be recommending this dealership to all our friends and family.
James C. Allen
Mar 17, 2021
5
Kathy is very helpful and explained everything to me.
Sus1e714
Mar 15, 2021
5
Always fast - always courteous. From my original purchase to every service since...thank you!
Tony Letendre
Mar 10, 2021
5
Great advisor Jose Velazquez
Franco Mikaelson
Feb 25, 2021
5
They made everything easy, simple and ear from the first minute
Nader Attia
Feb 25, 2021
5
Had in easy well explained purchase at AutoNation awesome experience.
Daniel Castillo
Feb 24, 2021
5
Great service from advisor Alena.
Susan Hoffman
Feb 23, 2021
5
Excellent service ! Took my car for my first oil change and Alena Mc Donald was very friendly, helpful and knowledgeable. She is an asset to your Honda Team!
Patricia Ruvalcaba
Feb 23, 2021
5
I purchased two vehicles from this dealer and I?m happy with the purchase it was easy and quick they provide great service and they are friendly.
Bertha Amaya
Feb 23, 2021
5
always the best experience. there's a gentleman I believe his name is lito that is always there helping me with questions for maintenance of the car and is always really helpful. thank you
Orlando Huezo
Feb 21, 2021
5
Excellent and caring service from Sergio and Lidio
judy
Feb 20, 2021
5
you know I have been to a few dealers trough out the years and every one was kinda pushy not this one I said what I was looking for and they let me make my mind by my own.
elprofe
Feb 19, 2021
5
Leasing a car is daunting at the best of times, doing it from the East coast prior to arriving in Ca during COVID - a real challenge. Hazem made it easy, one call to the dealer and within 30 minutes and 10 texts later the deal was done. Over the next 10 days Hazem kept in touch and the car was ready and waiting on my arrival in Costa Mesa. I cannot recommend Hazem and the AutoNation team enough as they made the entire car leasing process easy and by far the best experience I have ever encountered
Robert
Feb 19, 2021
5
It was really easy to schedule an appointment over the phone, and there was plenty of availability. Once I arrived, I was helped immediately. and the staff members were very friendly. They gave me an estimate as to what time my car would be ready and they were right on time. I will definitely go back the next time my car needs to be serviced.
Dina Alarian
Feb 19, 2021
5
One grows tired of surveys requests every time you receive service eg; medical, restaurants cars etc
Donald Earl Bradbury
Feb 16, 2021
5
Attractive and Reliable cars. AutoNation Honda in Costa Mesa takes excellent care of their buyers. Their service center is comfortable, and the integrity of their service staff is exceptional. Lidio Valle is the particular person I usually interface with when my cars are ready for their service. Professional and Personable. He is a valuable member of the team. Informative, no questions.
Luis Navarro
Feb 9, 2021
5
This dealership is top notch in everything but we especially appreciate the care and value provided by the service department. We've been well served for over ten years.
Betsy Densmore
Feb 8, 2021
5
Very friendly girl named Alena (?) was most helpful and pleasant to work with.
David padilla
Feb 8, 2021
5
Service was excellent and the whole process was quick and easy.
Namrata Ravuri
Feb 4, 2021
5
Love it!! The process was so easy and fast and the representative was super nice and helpful.
Jasmin Garcia
Feb 4, 2021
5
Nice place to come for an oil change they were very friendly and let me know what my car needs in the future and werent pushy like other places washed my car and got it back to me promptly without an appointment
Alexander Olasaba
Feb 2, 2021
5
Very courteous, friendly, efficient service. My car was washed afterwards, which was not done at the dealer where I bough my car and had it serviced previously. COVID protocols in place.
Ana Blaiklock
Jan 30, 2021
5
Excellent customer service. Friendly and helpful as well. Nice amenities.
Karen Smith
Jan 28, 2021
5
Marcos did a great job helping my family out!!! Highly recommend this dealer and cars salesman.
Jose Perez
Jan 28, 2021
5
I had the absolute pleasure oh having Alena Macdonald as my service rep. She took the time to explain everything to me, answered all my questions and felt like I could trust her on any recommendations. Plus she had a great positive attitude which was infectious, not to disregard the rest of the team everyone was great.
Kyle Roth
Jan 25, 2021
5
They were professional and friendly, and they did not try to up sell me!
Rosie Ray
Jan 24, 2021
5
Would recommend very professional 10/10 experience
Eric Vivar
Jan 24, 2021
5
I've been coming to Autonation honda Costa Mesa ever since we got our new odyssey 2 yrs ago. We've had to come in several times due to various issues, however, no matter what, Kathy M. always has a smile on her face. Kathy is the best service advisor in the world! The tech team also works very hard to try to resolve your auto issues, they are definitely the magic behind the curtain.
Kris
Jan 24, 2021
5
AutoNation Honda Costa Mesa is a must go to for your service needs. I would recommend this location to all my friends & family who have Hondas. I went and Lidio was my service advisor; he was kind, patient, and kept me informed every step of the process of where my car was in the body shop. If more employees were like him more people would want to actually take their car in to get serviced instead of waiting last minute. I had excellent customer service and they kept their facilities up to standard with sanitizing and enforcing mask wearing while providing hand sanitizer to all their guest.
Cocojojo
Jan 19, 2021
5
I took my car in for my first oil change yesterday and had a great experience. My service rep was very nice and efficient and my car was ready as promised, as well as being washed for me.
Cheryl Ennis
Jan 14, 2021
5
E-mailed tons of dealerships and internet sales consultants for this specific car. This location ended up responding the most prompt relative to the other dealerships around me even stemming to Cerritos. On top of that, was extremely transparent with me and wasted no time. I believe I had emailed this specific dealership on a Saturday night and was driving around in my new car Sunday afternoon. Every single party involved from the internet sales consultant, sales manager and financial manager acted EXACTLY how I would have hoped. Pleasure doing business.
Nicholas Mills
Jan 12, 2021
5
I recently purchased a vehicle from Nicky at Costa Mesa Honda. Process was easy and quick. I?m a happy customer!
Cindy Lam
Jan 11, 2021
5
I went in interested in two cars. The salesman noted that the Fuel Cell car I was considering for my 18 year old son might be a problem (where do you buy hydrogen?). He steered me to the Kia Soul, which is perfect for my son and he loves it!
RobYardley
Jan 9, 2021
5
My husband loves cars and wanted to see what was out there. He left and a few hours later had found a vehicle from Hazim. Our family has purchased or leased five cars from Hazim at AutoNation Honda Costa Mesa for three reasons: 1) Hazim is straightforward, friendly, knowledgeable and trust-worthy. He tells it to you straight and isn't trying to over-sell you. He wants to find you the right car for your family. 2) Hondas are great cars! They are stylish, have great features, fairly priced, and great quality. I've driven a few of them for over a decade with no issues. Every time a family member wants or needs a new car, we shop around at other brands but we also end up with another Honda. 3) AutoNation staff and service is great. Normally, I'd never recommend getting your vehicle serviced at a dealership for fear of high prices but AutoNation is reasonable, the repair team doesn't try to con you into extra services you don't need. They are quick, clean, and efficient. In short, by the end of the day, I’m driving a brand new hybrid. I love it! Go see Hazim for your vehicle needs! He's truly the best.
Kate Alexandra
Jan 8, 2021
5
Habib conducted himself in a very knowledgeable and professional manners. I wanted to buy a Pilot and he promptly responded to my request and within the same day I was driving home in a new car.
Jon Nguyen
Jan 8, 2021
5
Habib and the Sales Manager were straight up with us. No extra fees, add-ons, surprises, or pressure. We came prepared with our own financing option, which he could not match. Really appreciated the 5 day no-questions return window. COVID protocols were observed. We were in and out of there in 3 hours - most of that time was checking out and test driving the vehicle. The dealer came in super low on our trade-in value, but we knew what our rock-bottom acceptance price was. Once we agreed on the trade-in value, things went super easy. I would buy another car from Habib and AutoNation Honda Costa Mesa. Habib even gave us a business card and told us next time we stopped into to see him he would fill our car with gasoline for free.
CH
Jan 6, 2021
5
I had to have some much needed work done to my CR-V. The work was done well and they even cleaned the outside and inside of the vehicle before I picked it up!
Robert Kinsler
Jan 3, 2021
4
Friendly staff easily to deal with it they explain well they talk directly to the point
Stanley Nebre
Jan 1, 2021
5
I have a 2001 Honda Civic which runs as well now as it did when I got it. I credit Lidio Valle for this. He came to Honda shortly after I purchased the car and has served both it and me ever since. He offers great service....often something as simple as checking with the mechanics on progress, ALWAYS there to meet me at the appointed time, carefully goes over the work required. AND here is something many advisors don’t do: tells me when work is NOT required. On several occasions I’ve been worried about brakes or tires, and Lidio has said, “Dont worry about them...you’ve got 6 months at least!” I think that probably convinced me of his reliability more than anything. I think I’m like many women. I want to be able to have A perfectly running car without thinking about it myself. That is possible with Lidio Jan Fisher
Jan Warford Fisher
Dec 30, 2020
5
We all are different, thus how we deal are different. After I saw CRV-Hybrid, I knew what I want and how I want it. Quick and easy! My girl, sales manager Aimee did that. She did not waste my time, and cut to the chase that is exactly how I wanted to get my car. All personnel were professional and courteous. I highly recommend AutoNation Honda to get your next new/used car. Do your homework, and know your numbers, then they will work with you! Now, I look forward to a long term dealer-client relationship with them :)
Malulani D'Ettorre
Dec 29, 2020
2
No comment. Too many twist and turn to get a good deal out or them. Not very good with covid preventing.
Thomas Tran
Dec 28, 2020
5
Kathy is the best. She went above and beyond to help me
Malcolm Talai
Dec 23, 2020
5
Appointment was made and upon arrival they knew who I was and acknowledged me by name. Good service and very friendly..
Frank Ford
Dec 18, 2020
5
Great customer service! Thank you Lidio Valle and Team! I would recommend Auto Nation Honda Costa Mesa!
Natasha Miroshnyk
Dec 16, 2020
5
I may have dealt with the only honest and straightforward salesman in the car industry. When I arrived, the car was priced higher, and before I said anything (in my mind, "here we go") the salesman said, oh, that's not the price we discussed on the phone. "You get the Black Friday special so the price...." was exactly what I'd found online and had discussed by phone. Here is an example of how honest this guy was. After the sale, he saw me floundering in the car. He came back, AFTER the sale, asked what was happening and spent another 15 minutes to go over all the "fancy" car settings, set my phone to the car and the various ways of connecting it. I've never had the sales person come back after the sale to help, ever. I will come to buy a new car every year here, to this AutoNation at Costa Mesa even though it's 2.5 hour away because today, this is the only new car dealership I trust.
Caminolento
Dec 13, 2020
5
Alena was assigned to me when I needed work done on my car. She has remarkable customer service. She went above and beyond to assist me from beginning to end. Honda is lucky to have her as their employee.
Laurie Goshe
Dec 12, 2020
5
My experience was excellent while my car was being repaired, they even gave me a loaner car for those hours. Lidio was great, thank you.
Leonel Quintana
Dec 11, 2020
5
Christian was superb and professional throughout the entire process. He even called me when he was off just to let me know that he was off. Experience was excellent will recommend family and friends here!
Alfredo cortez
Dec 10, 2020
5
they were very efficient and helpful explaining all the features
Alfred Zerner
Dec 2, 2020
5
Shayan in particular was excellent to work with. He was straightforward, courteous and found us the car we were looking for. I'd recommend you specifically look for him when buying a vehicle.
Sean K
Dec 2, 2020
5
Great customer service, was in and out with no hassles. Highly recommended!
Gabriel Serrano
Nov 30, 2020
4
sold my Dark Candy Apple metallic Red Mustang 2008 .
William Jr Rose
Nov 24, 2020
5
Worked w/ Kathryn. It was awesome and fast. No one was really there on a Saturday. Love coming back here
Ryan Teramoto
Nov 24, 2020
2
I bought my car in 2018 and the front fender has been popping out... I have brought it in many times for service and they still haven?t fixed it! They have had many opportunities and failed at least once. They are the worst.
N. L.
Nov 24, 2020
5
Amazing and quick experience. Loved my service attendant, Lidio. He made the process easy.
TaraMoran
Nov 19, 2020
5
I’ve been here a few times for some maintenance on my car and everyone is always friendly and ready to help. The quality of work performed is always great and everything is handled then and there with no problems.
Vanessa
Nov 13, 2020
5
Lidio provided great customer service. He followed up with me to apologize that the service took longer than expected. I appreciated the service he provided.
Melinda Koen
Nov 12, 2020
1
Not impressed with our sales person at all. Bought a lease return and tried giving us only one key. Told us that’s all that was returned, like they didn’t charge them for the missing key? Give me a break! Then told us we could turn it into our insurance (& pretend WE lost it -fraud). Had to wait an extra hour while we waited for another key to be coded & cut. Has to cost at least $400 retail that they wanted to pass onto me.
Jane Dodd
Nov 11, 2020
5
Came in for routine maintenance. Upon arrival I was greeted by Lidio, he was very friendly and informative. I relaxed in the waiting area and enjoyed a hot cup of coffee. The job was completed thoroughly. I got my oil changed air filter replaced and my tired repaired because I had no idea that there was a nail in it. Over all a great experience.
Vanessa
Nov 8, 2020
5
Came in for routine maintenance. Upon arrival I was greeted by Lidio, he was very friendly and informative. I relaxed in the waiting area and enjoyed a hot cup of coffee. The job was completed thoroughly. I got my oil changed air filter replaced and my tired repaired because I had no idea that there was a nail in it. Over all a great experience.
Vanessa Villalobos
Nov 8, 2020
5
The customer service has always been outstanding. Lidio Valle answers your questions honestly.
Joel Clark
Nov 5, 2020
5
Found the Accord Hybrid I wanted on Edmunds at. AutoNation Honda Costa Mesa. The salesperson Nader Attia was awesome to work with and made the purchase easier. Took a little longer than expected to finalize the paperwork as the dealership was very busy that day. All in all a pleasant experience.
Michael B
Nov 4, 2020
5
The salesperson went above and beyond in every aspect
James
Nov 3, 2020
5
Have used this dealer for 30 years with multiple cars and always received excellent service and lease experience
Behzad Jazayeri
Nov 3, 2020
5
Good and fast service. I purchased and serviced 4 Hondas there.
Ursula Grzelecki
Nov 2, 2020
5
Great service. Facility was very clean, spotless to be exact! Lidio V. was super attentive and answered all my questions. I will definitely come back.
Sonia Cortez
Nov 1, 2020
5
I had taken the car in the other day since their had been an issue with the car AC system. They took the car in and let know they would run a diagnostic on it to pin point the issue , since it could be a could factors. The service rep was really helpful explaining the issue with the AC and options that could happen. Left the car at the dealership and would get call back with updates. Got the car back and it’s working just fine. Really happy with the service and attention that was giving
BP102020
Oct 27, 2020
5
I had a great experience at AutoNation Honda Costa Mesa
Neal Schnitzer
Oct 26, 2020
5
After being rejected by three other repair shops, AutoNation Honda Costa Mesa agreed to fix my '86 Honda. The service people were friendly and helpful and my old car is running great.
Harry M. Cheney
Oct 24, 2020
5
Daniel...is the best Manager. He truly cares. And Lideo is the best SERVICE Advisor. I have been going there for over 20 years and Lideo takes care of me. He answers,all my questions and takes care of all my concerns. I appreciate Lideo and Daniel. They will always go the extra mile. Thank you. I have bought 4 Hondas over the years. And Automation Honda Costa Mesa has been my go to place. And Lideo is my go to person. Thank you Lideo and Daniel for being there for me. I trust you guys...thank you.💙Cindy....
Cindy White
Oct 24, 2020
5
Its very good experience to buy new car with Auto nation. I specially thanks to Hamid who help in this purchase.
Umeshkumar Shende
Oct 24, 2020
4
I am happy with my last visit for service with Jose.
Ladan Nourifayaz
Oct 22, 2020
5
Very punctual and efficient
Vikram Jhala
Oct 16, 2020
5
My service consultant was Lidio. As usual he provided great service. Lidio and I have known each other for many years, and he has always provided a great level of service.
Tom Kim
Oct 13, 2020
5
Price was as stated in email and better than any other price I found, including True Car. In and out of the dealership in 1.5 hours. I worked with Nicole who was great. I have purchased six Hondas from this dealership and would not go anywhere else.
Marty Bonsangue
Oct 12, 2020
5
I worked with Kathy on my past visit. She was great at keeping me posted via text. She also called when the mechanic suggested an additional repair. Overall great experience.
Laura Perez Rauch
Oct 12, 2020
5
Tengo años haciendo negocios con Honda en Costa Mesa, siempre me atiende Lidio y todo muy bien un profesional de primera
Fdo Azcatl
Oct 12, 2020
5
Lidio, the Service Advisor, was very calm and helpful when I needed Honda AutoNation to reassess work done by AAA tow truck drivers. They also confirmed my concerns. Thank you!
Lanita Lyle
Oct 7, 2020
5
I love working with this dealership on my Honda’s maintenance/repairs. Prices are comparable to other places and service is great!
ATER0819
Sep 23, 2020
5
I was encouraged to purchase my new car at AutoNation by a friend, Felipe Rosas, who is employed at AutoNation as a Mechanic. He helped me see the benefits of Honda, vs Ford as my next purchase. He also introduced me to the salesman, Marcos, who did an excellent job outlining the various features of the different models of Accord I was considering. Amy, the Sales Manager, was also warm and welcoming, and provided her assistance as needed. Overall, a very positive experience.
Cathryn Wallace
Sep 17, 2020
5
First time I bought a new Honda CR-V EX-L at AutoNation which was referred by Costco auto program. I’m happily satisfied to have a discount price offered by Costco and got the car color per my request. The sale guy was so nice, helpful and meticulously explained all safety features to us. I recommend my friends and family’s members come to AutoNation to buy new cars.
Diep Teachout
Sep 11, 2020
5
The experience was very easy and relaxing and I would definitely go back
Bailey Sand
Sep 9, 2020
5
Christian, the sales rep, and the team at Honda Auto Nation CM made my car buying experience a pleasant one in these three ways. Real: When dealing with a person you have never met before to buy a vehicle, you need to have a level of trust. Without it you may question if it was the right decision afterwards. With Christian I had that trust. No pretense, no vanity, and no superficial behavior at all. Personal: Christian listened to what I was looking for and helped narrow the field of vehicles very quickly. His experience was clearly seen by knowing what I wanted with only a brief conversation. Once knowing, I test drove the vehicle and then sat down to fine tune my choice. Cost to value, color, and options were clearly communicated. The car I purchased, the hybrid accord, was my personal choice. The choice was freely made. Christian facilitated this choice by giving me the necessary knowledge to make an informed decision and therefore confidence in my decision . The car was the car I wanted, not the car he wanted me to have. The service he provided was personal in the best possible way. That is, the vehicle I drove off in was a reflection of my personality. Efficient: No man stands alone. It took the team at Honda Auto Nation to make my purchase a reality that day. The car I desired was not on the lot and I was limited on time. The behind the scenes effort to locate the vehicle I wanted and have it for me the following day was incredible. Especially in light of the fact that it was a 2020 Hybrid, late in the season, and the whole Covid thing going on. But they made it happen! Christian and the other associates were constantly updating me while the process was taking place. Additionally, the finance person was efficient as well. Knowing my limited time schedule, he explained the need for an extended warranty, answered my questions, and got me financed. No high pressure sales on his end of things, just efficiency. A couple of side notes: First. I waited to write my review until all the details of my buying experience were completed. Follow through is important. Minor details were quickly handled. Second. The facility was spotless, restrooms were clean, loved the coffee and pens. Thank you Costa Mesa Honda. I heard you were a great place to buy a car. Now I know it through experience.
James Mclaughlin
Aug 31, 2020
5
Excellent and prompt service, courteous staff, and waiting room in the facility is clean.
Rosario Guzman
Aug 28, 2020
5
Great service! Very helpful, informative and prompt. Thanks
Jose Camberos
Aug 18, 2020
5
We recently bought our first Honda and our goal was to find the best pricing, and excellent customer service. We were searching for a dealership that streamlined the car buying process and minimized all the haggling of a traditional car buying. After checking with numerous dealerships, we decided to go with Autonation Costa Mesa Honda, a Costco recommendation. We couldn't be happier with our decision. First, Habib and his team worked with us to meet at a price we both agreed on. Second, the customer service was second to none. They were very considerate of our time and even though they didn't have our preferred color in stock, they picked it up from another dealership over 100 miles away. Upon our arrival, each staff member we spoke with over the phone or email, came out to greet us - including Aimee, Habib, and even the General Manager, Brian. All of the staff were friendly and professional. Aimee expedited the process so that the car would be delivered around the time we were finishing up signing the docs. We only had to wait 20 min and that's because they wanted to inspect and wash the car before handing us the keys. Manuel in finance was quick with the docs and made sure to answer all our questions and did not try to oversell us with other items. This dealership is the true epitome of "Helpful Honda Dealer". I would recommend them to anyone and everyone. They don't waste your time and understand your needs. I love my new Honda and couldn't be happier with my experience with Habib and his team!
Hugh Livingstone
Aug 14, 2020
5
We recently bought our first Honda and our goal was to find the best pricing, and excellent customer service. We were searching for a dealership that streamlined the car buying process and minimized all the haggling of a traditional car buying. After checking with numerous dealerships, we decided to go with Autonation Costa Mesa Honda, a Costco recommendation. We couldn't be happier with our decision. First, Habib and his team worked with us to meet at a price we both agreed on. Second, the customer service was second to none. They were very considerate of our time and even though they didn't have our preferred color in stock, they picked it up from another dealership over 100 miles away. Upon our arrival, each staff member we spoke with over the phone or email, came out to greet us - including Aimee, Habib, and even the General Manager, Brian. All of the staff were friendly and professional. Aimee expedited the process so that the car would be delivered around the time we were finishing up signing the docs. We only had to wait 20 min and that's because they wanted to inspect and wash the car before handing us the keys. Manuel in finance was quick with the docs and made sure to answer all our questions and did not try to oversell us with other items. This dealership is the true epitome of "Helpful Honda Dealer". I would recommend them to anyone and everyone. They don't waste your time and understand your needs. I love my new Honda and couldn't be happier with my experience with Habib and his team!
Audra Berry
Aug 14, 2020
5
I researched cars on Edmunds and then contacted the dealer. I spoke with Jonathan who confirmed they had the car I wanted at the Edmunds price. I went to the dealership and bought the car. I was in and out in less than 90 minutes! Super easy transaction and I paid exactly what I was told I would pay. Highly recommend Jonathan and would definitely return to purchase another car here.
Carrie
Aug 7, 2020
5
good service, good job. am happy with the yearly maintenance work their personnel do on my car. courteous people. prompt service ♥.
Lydia M. Radke
Aug 6, 2020
5
Great, fast service and reasonably priced. Lidio has always been very professional, friendly, and courteous. He provides information about your car and explains the results well. We always use Honda Costa Mesa for all our vehicle needs!
Ging Sacramento
Aug 3, 2020
4
I had a quick response to my inquiry. Sales Rep followed up with me in a very kind, respectful and pleasant service. I liked her honesty and the not going around. I loved it !
Maria Cruz
Jul 31, 2020
1
Worst experience I have ever had purchasing a vehicle. Was paying with cashiers check no financing and yet they ran my credit unauthorized. Car was not ready nor had it been serviced or cleaned, it took over 4 hours to just sign paperwork and get everything processed and the vehicle will still not be ready for 2 days. Completely unorganized and in professional. Never again
Tammi Wallace
Jul 28, 2020
5
Everything was just fine . Service was On time , waiting room was clean and neat , price was excellent . Online appointment was easy to set up.
Carol Krikorian
Jul 24, 2020
5
Great Customer SERVICE . LIDIO has helped me with my Honda needs for many years. I love doing business with him. He truly cares about my car and my needs regarding the car. I trust him.
Chyntia White
Jul 20, 2020
5
Their gonna work out price for you, they've even appraised my leased car up to the pay-off value. Great sales rep too! Nader helped me and assisted me so well.
Jaj Yrrejaj
Jul 15, 2020
5
I took my car in for serviced and didn't have an appointment. I was greeted very well by Kathryn and she took down my information. She kept on giving me updates in person through out the time that I was waiting in the Lobby. I am overall very happy with my visit, thank you Kathryn.
Francisco Zuniga
Jul 7, 2020
5
Had my CRV serviced recently. Jose was very helpful and got my car taken care of very quickly.
Kevin
Jul 2, 2020
5
I had a strange noise in the frame of my CRV and the technician spent hours finding and solving the problem (a loose bolt). Then, after a 21-point inspection, and a car wash... the service was free! No charge. I really appreciate the extra effort to solve my issue. Kathy M is a pleasire to talk to and this dealership gets 5 stars in my book. I'm always happy with the service provided here.
Jerry Miettinen
Jun 29, 2020
5
Overall, I am satisfied with the service that the dealership provided. Also the staff was kind and nice.
Hyewon Park
Jun 17, 2020
5
I recently had our 2010 Honda Accord serviced at ANHCM and they were honest, professional, personable. The 25% discount didn't hurt either.
Bill Barrick
Jun 16, 2020
5
Came in for repairs on my center display console. Greeted promptly and professionally.
Kevin Tran
Jun 2, 2020
5
Great customer service, quick service turn around, clean facility
Deidre Fitzpatrick
Jun 1, 2020
5
service department was polite, helpful and got the work done in the time they estimated
Jim Soulek
May 29, 2020
5
A very pleasant and professional dealer. I negotiated the price prior to coming in and they were ready when I arrived which made for a quick transaction. I would recommend Honda Auto Nation Costa Mesa!
Dan Capener
May 21, 2020
5
Had a great customer service experience by Jose over at the Autonation Honda Costs Mesa.
Guadalupe Najera
May 19, 2020
5
Good place good people. They make it work. Thank you Marcos and everyone else that helped us
Jo D. Shipp Kelly
May 18, 2020
5
My wife and I have purchased two vehicles from this dealership and always come back for our scheduled maintenance. The staff here are always professional, approachable, and have no problem answering all of our questions. We will continue to do business with them and strongly recommend that you give them a chance. They provide excellent service.
Hector Y. Martinez
May 15, 2020
5
I worked with Hazem, and the lease details were mostly worked on before I even walked in the door! SO EASY! He and the team at AutoNation made my experience easy, joy filled and they patiently answered each question I had and provided me every option necessary. I would definitely recommend, and I'm so happy with my new car. Thank you!
Christine Mcclellan
May 15, 2020
5
Get the service on time. and have a discount, and do our request for mild cleaning.
Emmanuel Say
May 11, 2020
5
Absolutely loved our experience with the sales team of a used Honda Pilot. They stayed ahead of the game on all problems and communications. I felt cared and respected there. Hazem was such a responsive and hard working individual. Would love to buy there again in the future.
Ellie Campbell
May 10, 2020
4
good service but rather long time only for inspection and oil change (2 hours)
Yuri Ovchinnikov
May 4, 2020
5
all is well. Good service quick. Seemless. Washed vehicle
Mina Law-glassman
Apr 29, 2020
1
It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!
Jen M Onaghan
Apr 28, 2020
5
Picked up a 2020 Honda Accord sports few days ago . Communication was smooth, no haggle straight to the point. Gave me a great deal . Facility was extremely clean and they took all the precautions . Great service , smooth transaction. Quick process . Other dealership gave me the run around, but they were on it from the get go and upfront with everything . Highly recommend this dealership .
Saeed
Apr 28, 2020
5
It has been a great quality service. I really like this place.
Emilio Isidro Lopez
Apr 27, 2020
5
I have had Alena at Power Honda twice.now and only want to work with her from now on! For one, i love that dealerships now hire women in the service department. And two, now that I experienced Alena’s service, I don’t want to work with anyone else. She’s really awesome and totally into helping you in the above-and -beyond manner. She’s fair and real. no up-selling and making crap up which is what some dealerships do. Just the real deal. Everything she did for me was an indication I can trust her and that’s a big thing. Thanks you , Alena! You’re awesome and that’s an understatement!
McCrary
Apr 9, 2020
5
Staff was super helpful and quick. Took the shuttle home which helped. Gave me a discount which was super nice and the lady at the counter was amazing!
Kayla Hahn
Apr 6, 2020
5
Sam my service associate was so very kind and helpful! I highly recommend Sam for all of your service needs!
Maureen Rosado
Apr 2, 2020
5
They are so helpful and nice. So easy to talk to them and the explanation so detail
Garry Estrada
Mar 31, 2020
1
the service and the attitude of the staff is bad I have been there several times and none have helped me, most of the employees treat you with a bad attitude it is a nightmare to visit this place
Marcela Martinez
Mar 29, 2020
5
I?m satisfied with the service at AutoNation Costa Mesa.
Quinney La
Mar 27, 2020
5
Best customer service experience I’ve had with dealers, they were able to accommodate me with the car I was looking for and made it easy for me and affordable. They have a good team there and I am happy I did business with them, definitely recommend this place or check it out before you consider other places! 👍
Leonardo Barrera
Mar 21, 2020
1
This dealer baited me into a low advertised vehicle on Edmunds but then switched the price at the dealer. Be wary of this dealer and their unethical practices. The Sales Manager Peter is especially condensing to women. If you encounter the same issues I encourage you to contact legal aid and the attorney general as their sales practices are unethical and illegal.
NotToday
Mar 21, 2020
5
I will be bring my vehicle back, I also have another one that I will be bringing there too. Alena is awesome, Tom and the other porters are great. My vehicle was done in a fast and timely manner. They did have some suggestions for future repairs. They did not put in a scare tactic but something I need to think about. Pricing is very reasonable, I will be bringing my vehicles back!!!
Ralph Fedorin
Mar 17, 2020
5
Excellent service and facility. Kathy is a great person to work with.
Neal Dofelmier
Mar 16, 2020
5
My experience at the Honda service location was excellent, from the moment I arrived their service was great two people took our car in the shop. Then Jose took care of our paper work. He was throughly prompt with the paper work and overall our experience was very pleasant and positive.
Luz Memarian
Mar 14, 2020
5
Amazing service and the workers are very nice. They always give me the best experience and service.
Mayra Flores
Mar 13, 2020
5
super nice and friendly helpful staff! i would recommend
Guillermina Suarez
Mar 11, 2020
5
The rep is always friendly, helpful, efficient. She represents your dealership well!
Don Webster
Mar 11, 2020
5
Very helpful and great customer service
Ely Pastrana
Mar 6, 2020
5
Relatively quick for a walk-in oil change. I like the snacks they keep stocked there. A very clean environment and the people that work there are quick and nice.
Vibol Thong
Mar 4, 2020
5
Had my recall repaired completed at this facility. Appointment set up was easy. Day of service was very efficient. My car was ready in just a few hours.
L Guerrero
Mar 3, 2020
5
Great experience. My sales associate Cristian Tudosa was outstanding.
Jeannette Thomas
Mar 2, 2020
5
Fast and quality services. Good communication as well
Ethan Werner
Mar 2, 2020
5
It was amazing and great costumer service they help you out alot
Castro A. Jessica
Feb 29, 2020
5
I've had my Civic in for servicing many times and it has always been a good experience however the last two times Kathy helped me and she was absolutely terrific. She's helpful, honest and a great person. My car was taken care of within the time she said with everything completed. I would recommend ANHCM and especially Kathy if you want great service.
Cassandra Kiena
Feb 28, 2020
5
I received a discount for a replacement front license plate bracket; they installed it at no charge and even washed my car. Wow!
Elizabeth Wood
Feb 27, 2020
5
Everyone was very kind. The process was easy, and they worked with my “fair” credit. I would recommend AutoNation to anyone looking to buy a car!
Carol Pingel
Feb 21, 2020
5
Alena made my visit welcoming, helpful and honest.
Omar Rosales
Feb 21, 2020
5
Fast service and great customer service. Thank You!
Cathy Haro
Feb 21, 2020
5
AutoNation Honda Costa Mesa is the best! Great customer service. It is great working with Kathy.
Nettie Eileen Hershman
Feb 20, 2020
5
Honda Costa Mesa is AMAZING! I bought a 2020 civic and Hamid was awesome! Hamid really listened to what I wanted and he delivered it! I recommend everyone buy a car here definitely a 10! Thanks Hamid!!
Kim Jeffries
Feb 20, 2020
5
Hamed Heidarzadeh, Phong, and Manager are very helpful . I bought civic 2020 because Heidarzadeh?s service. I visited other three Honda dealers but I didn?t buy it. Finally, I bought it at Costa Mesa.
Bryan Vo
Feb 20, 2020
5
Very effecient and professional. Jose kept me informed on progress of car, items that needed attention and I was not there all day and I went on a holiday.
Vickie Cowin
Feb 19, 2020
5
Kathy in the service dept was wonderful. All repairs were well explained, prompt service
Michael Forino
Feb 19, 2020
5
I bought my car here and I've gotten it serviced here a couple of times. most recently I brought it in for a service recall. Brittany was great to work with in setting up the repair, getting the shuttle which was quick and easy to get me home so I could get back to work. I reccomend Auto Nation Costa Mesa. Their service is fast, friendly and a pleasurable experience.
Julie Cagle
Feb 17, 2020
5
Came in for a an overdue recall. Brittany was very helpful and courteous and got me in and out so I could get back to work. Honda courtesy shuttle was very quick and easy.
Julie Cagle
Feb 17, 2020
5
The process was quick because they were nice, polite and honest. Aimee, Hazem and Manny were great and very professional. This dealership has awesome crew😊👍.
Chito Suque Montemayor
Feb 14, 2020
5
The process was quick. Aimee, Hazem and Manny were very professional and we didn't feel intimidated unlike other dealership.
Ramon Montemayor
Feb 14, 2020
5
Great service with great people. It was quick and painless. All I did was set an appointment via the Honda app and showed up
Duc-huy Trang
Feb 14, 2020
5
Very attentive service. I am pleased with timeliness and quality of repairs
Wayne Joherl
Feb 13, 2020
5
I?m satisfied with the service at Auto Nation . The process of buying a new car at this dealer was quick and easy.
Quinney La
Feb 13, 2020
5
Excellent and Very professional Customer Service, They are very friendly too.
Georges Ziade
Feb 11, 2020
5
Great car! Buying process was easy peasy. Thank you.
Jennifer Kim
Feb 9, 2020
5
My agent was extremely professional and friendly . The technician took good care of servicing my car
Joyce Vang
Feb 8, 2020
5
I could not have had a better experience anywhere. I was set to buy elsewhere and left their showroom feeling pressured. We came to Costa Mesa AutoNation and from start to finish, everyone was professional- they listened to what I wanted! friendly and transparent. Even the people not working g on my deal. I bought a new dealer trade and picked it up the next day. Most seamless transaction ever!
Roxane Chase
Feb 4, 2020
5
Jesus did a great job communicating about the details with my daughters car with me. He was very professional.
Jesse Anthony Ash
Feb 3, 2020
5
Excellent customer service! Everyone was so helpful and wanted to help me in any way they could. I would definitely recommend anyone to go Honda Costa Mesa
Rebecca Green
Feb 1, 2020
5
Kathy Masamitsu - Great Customer Service. I would recommend her to my friends and family!
Phyllis Sakamoto
Jan 29, 2020
5
Quick and easy experience. Everybody was super helpful! Would definitely recommend to a family or friend. Thank you Peter and Kai!
Tracy Gomez
Jan 28, 2020
5
Excellent Service, Clean shop, friendly staff and was given a 20.00 discount :) Why go anywhere else.
Bruce Burnett
Jan 28, 2020
5
I discovered that my CRV had a flat tire on a Saturday afternoon. I took it in hoping that they could take care of me without an appointment. They were able to replace the tire and even washed my car and had it ready to go within 2 hours. They were very professional and courteous.
Bitsy McClanahan
Jan 27, 2020
4
Always I?m satisfied of auto nation in costamesa .very fast and organized
Reza mahjoub shirazi
Jan 27, 2020
5
Staff was very helpful and knowledgeable. They were able to get me in an out within an hour and a half.
Christhida Mrosla
Jan 27, 2020
5
They are great Jaysen is the best always friendly and communicates with the coustomer the whole time. I only like working with Jaysen. He?s the best.???
Candice Davidson
Jan 25, 2020
5
Excellent service. No hassle buying. Mr. Hazem, Our Sales person did a great job !! We are very happy with our decision to go with Autonation Honda and with Mr. Hazem.
Bibhudatta Dash
Jan 13, 2020
3
i have always had my car serviced at the Costa Mesa, CA dealership and my experience has generally been good. This past Dec.2019 the service was not up to what i expected. I had taken my car in for regular oil/filter change as well as a problem with one of my tires. The problem with my tire was not fixed after waiting for 2 hours. I spoke with the Manager there right away and he said he would look into the process and why it did not work that day. I hope they will look into it and fix any errors or gaps in employee training.
Sharmila Manjeshwar
Jan 11, 2020
5
The service adviser estimated how long it would take for current service and advised of results of inspection of other items, kept me well- informed
A. KARWAN
Jan 9, 2020
5
friendly, fast service. Cathy is the best! If I can't have her again next time, I ain't coming back!! Ha Ha
Don Webster
Jan 6, 2020
1
First off let me start by saying I live In West Covina so traveling to Costa Mesa is a ways to purchase a car. My Mother and I made an appointment to see a vehicle we were interested in purchasing. We were trading in a vehicle to use towards the purchase of the car and my Mother was going to pay for the remainder of the balance. In other words no need to deal with financing and we had any already received a price for the trade in so this visit should have been short and sweet. Not so much. We met with the sales person who I had been communicating with via email and we spoke for a couple of minutes and then he went to find another sales person who would take me for a test drive. I went on the test drive with this other sales person who was very nice. After the test drive I advised the sales person that we were interested in purchasing the vehicle. Then we waited for someone to come back with the paperwork to start the process of purchasing the car. The original sales person came back and gave us a form that showed the price of the car and the final amount we would get for the trade in and then he asked a few questions and then left us sitting at the table not saying anything like “I’ll be back shortly with the final paperwork, etc. “ He just left us sitting there. Eventually he came back and asked another question and left again for even longer. We figured the next time we saw him we would be signing the paperwork and we would be on our way. No such luck. He ended up helping another customer and we didn’t deal with him again until we left. After sitting there for an extended period of time another gentleman came out and told us to follow him to sign the final paperwork. At this point we had been at the dealership for several hours. I don’t understand why this process took so long and why no one could come by and tell us what was going on. We finally finished the paperwork and were checking out the car and getting a final run down on how certain things worked when I noticed that there were 4 gouges in the bumper. I brought them to the attention of the test drive sales person and she took pictures and then spoke to someone else and advised me that they would order a replacement for this part of the bumper and contact me when the part came in. After 8 days I hadn’t heard anything from Auto Nation so I contacted them and they said they would check into it and get back to me. I then asked if I could have the bumper repaired somewhere closer to home. I was advised that since the Costa Mesa location was the location of the sale that it would have to be repaired by them. Now at this point it would have been nice if Auto Nation had said something like “since the damage was done by someone at the dealership, we will be happy to pay for your gas” but No such luck. Not even I’m sorry that this happened. I had to follow up with Auto Nation to find out what was going on, wait 3 weeks to get the replacement part for the bumper, spend 4 hours of my time on a Saturday and waste my gas to get something repaired that wasn’t my fault. I guess once you purchase a vehicle the customer is no longer important. So I would have to say I would not recommend Auto Nation Costa Mesa.
Debbie Montiel
Jan 4, 2020
5
I brought my car to the Costa Mesa service center for brake adjustment and I didn't expect that my car would be taken care right away since it's late. However, the technician took care the issue promptly as soon as told her the problem of the brakes and I got my car back within 2 hours. I appreciate for her safety concerns of the customer.
Nam Thanh Phan
Jan 2, 2020
5
excellent, explain very well,on time
Roberto Alaniz
Jan 1, 2020
5
Hamed, the salesperson was great. He got me a great deal with no money down. I give everyone there a 10.
Morio Parker
Jan 1, 2020
5
Sam was great and took care of the diagnostic for me. Thanks Sam!
Lou Acosta
Dec 31, 2019
4
Initially the dealer forgot to order this roof rack for me, purchased when buying the car. Excellent installation in just 2 hours.
James Berk
Dec 31, 2019
5
Kathy was fantastic. She went out of her way to help me out multiple times.
David Hardee
Dec 31, 2019
5
Great service as usual. I take my cars in regularly and the work is always of high quality.
Dan Nguyen
Dec 31, 2019
5
Auto repair can be expensive so it?s important to get good service and professional work. AutoNation delivers that. They?re very clear about what?s going on, offer thorough inspections then explain what needs to be done. Aside from fixing the current problem they evaluate the overall vehicle needs and suggest maintenance to maintain peak performance. The result is always good.
Kevin Moran
Dec 30, 2019
5
Autonation Honda in Costa Mesa is my preferred location for my Honda?s maintenance. Quick service, helpful, and friendly is how I like it!
Dustin Nguyen
Dec 30, 2019
5
My service advisor Jesus Orozco was great. He was always there when I needed help
Catherine Serio
Dec 30, 2019
5
Service was excellent. No frills, in and out in timely manner.
Alex Petrecca
Dec 30, 2019
5
Took car for oil change, received ride to work, ver nice man drove me. Jayden remembered me from prior service, he is great
Adriana Hernandez
Dec 30, 2019
5
Efficient and fast service, service advisor Kathy M very helpful quickly expedite completion of service
Jeff Agdeppa
Dec 27, 2019
5
Had a great, easy experience with Nicole in sales here while buying a new car. Hashed everything out via email then just made an appointment to come in and finalize. Unfortunately it still took a good 90 minutes for the finance department to wrap it up even though I had outside financing, but that's still faster than other dealership experiences I've had so meh. Overall a painless buying experience and I'd come back.
Sarah Mertan
Dec 26, 2019
5
Brittany, in the Service Department, is excellent. As a Service Advisor, she clearly and thoroughly explains what the current service involves.
Susan Dixon
Dec 24, 2019
5
Sam In Sevice was great. Exceeded expectations in every way possible.
Terra Orourke
Dec 24, 2019
5
My shopping/buying experience was very pleasant. Shayan was very helpful and wanting to please. Thank you. He also helped me with understanding features that are new to me ... audio and ws washer controls, etc., even when I came back to the dealership yesterday.
EmmaLea Tedrow
Dec 21, 2019
5
That was a very nice expirations to buy a car with Honda inCosta Mesa. Sales person was super nice with excellent knowledge answered every questions.👍😊 Very helpful. Thank you !
Marlena Hulisz
Dec 18, 2019
5
Had a great purchase experience with Mat, Internet Manager. Beat the pants off any other dealer price!
Robert Murray
Dec 18, 2019
5
Made an appointment same day and arrived on time. Great overall service with speed, hospitality, in depth explanations of any required, recommended, nice to have repairs and typical maintenance. Also found a recall/update to my systems software and so they ran through that as well (additionally gave me instructions on when I submit my vehicle registration the following year as it had to do with the smog). Overall great and will definitely be back.
Michael Prizzi
Dec 17, 2019
5
I had my oil change, multi point inspection, and tire rotation this time. I was told that it will take 2 hours to complete my requested service. So many customers are in for services and all mechanics are busy due to holiday season. However my car was ready in 1 hour. I was so delighted that I did not have to wait for 2 hours. Good job! They always do efficient and thorough service. I have been coming to Honda Costa Mesa for over 20 years now and I would get my car serviced here as long as I own Honda. This is my 5th Honda and I am very happy with it.
Yorie Kano
Dec 13, 2019
5
I had a very good experience with auto nationof Honda in Costa Mesa, I would as well recommmend them to others.
Joe Hernandez
Dec 12, 2019
5
The process was very simple and quick! My questions were answered and they made sure I was informed. I also got the best pricing here out of all the others! Highly recommend going to this dealership.
Christopher Tran
Dec 12, 2019
5
Jose was our service technician / manager and did a great no-nonsense job. Extremely courteous and helpful
David L Allan
Dec 11, 2019
5
Having purchased several cars here, & having service performed here for many years, I'm very pleased with both the sales & service staffmembers. Most recently Habib was a great help locating the vehicle I wanted, Mark/manager called to inquire how search was going, Peter/manager took time to introduce himself, & Chad/finance made the paperwork process efficient.
Jan Deerr Soto
Dec 10, 2019
5
Have been coming to this dealership for years and am always happy with their service. My battery was just barely out of warranty but they still accepted it and I didn’t have to pay the entire amount. This kind of customer service really speaks volumes. I love that the dealership employs women reps in their service department as well. I worked with Allena, and she was really great and fair about my warranty. I wouid surely recommend this dealership and their service as well.
car-lady
Dec 10, 2019
5
The whole process was very good and satisfying and met my purchase plan
James Russell
Dec 10, 2019
5
My car was repaired and ready in a timely manner. All thanks to my service advisor Sam. He is so friendly and caring. After a long and horrible weekend I took my car in on Monday and was so glad to have one less thing to worrie about. Sam kept me updated and I felt relieved to be back in my car the very next day.
Vanessa Villalobos
Dec 5, 2019
5
Ms. Smouse was amazing lady to work with and Chad at financing office was very informative and to the point. To the point and simple. Amazing customer service throughout. Definitely a go to place to buy a Honda car in OC region.
Jong Yeom
Dec 3, 2019
5
They patiently answered my questions and I was satisfied with their maintenance service.
Evelyn Liu
Dec 1, 2019
5
Everyone was very helpful and made the process easy and quick for me!
Linda Doone
Nov 28, 2019
5
We had a fantastic buying experience with Hazem. Great price an no hassle.
James Berk
Nov 28, 2019
5
JAYSEN has great customer service skills. He really shows that he cares bout your needs. He goes the extra mile.
Chyntia White
Nov 28, 2019
5
Excellent service and very competitive prices. Buying process couldn't be easier
Mohammed Sounbol
Nov 27, 2019
5
Jesus was extremely helpful and clear. Called me exactly when he said he would, and really made my experience. When something goes wrong with your car it’s really stressful and he really helped. Thank you. Definitely will be returning.
Stella Dean
Nov 25, 2019
5
I left here with a good deal and left a happy customer. Would definitely come back here if ever buy another car again.
Josue Martinez
Nov 25, 2019
4
Jose was very friendly and knowledgeable. He greeted me immediately upon my arrival and got me in and out in no time and thanks to him I was able to take the courtesy shuttle back home. Thank you!
Cathy
Nov 22, 2019
5
Best car buying experience iv'e ever had by far! Great service, fair pricing and i never once felt pressured.
Taylor Knowles
Nov 21, 2019
5
Kathy was really wonderful. The repairs were pricey.
Deborah Laramie
Nov 21, 2019
5
Transparent, easy to work with, fair and honest! There isn?t much more one can ask for, third car from them in four years, plan to buy another one in June 2020.
Mark Mckellop
Nov 20, 2019
5
The wait was longer than expected but received friendly service!
Huyen Nhu Le
Nov 19, 2019
5
Great service from Jose, very friendly and helpful!
Erika Hall
Nov 19, 2019
3
Window motor broke on driver side. When picked up the car, passenger side window would not work. Had to fight with the mechanic because he did not think he did anything to the other side. After I convinced him to look at the motor on the driver side again he found an attachment that needed to be re-attached- now the window works
Grady Marquez
Nov 18, 2019
5
I was greeted and helped by service advisor, Kathryn Masamitsu. This was my first experience at AutoNation Honda Costa Mesa and it was beyond awesome. Fast, friendly, with great customer service. I will be using this location for my next service!
Michael Sison
Nov 16, 2019
5
Jaysen was very friendly and helpful. He even explained to me the results of my car?s muti-point inspection. He offered great customer service.
Joanna D''Angelo
Nov 14, 2019
5
Excellent service Service Advisor was attentive, nice and pleasant
Teresita Garcia
Nov 12, 2019
5
I had an oil change at Costa Mesa Honda. Jose was the person that help me. I got my car after the service within 1.5 hours as mentioned by Jose. I am happy with the service.
Quan Au
Nov 12, 2019
5
Clearly a pleasure buying from this dealership. Kai, Jake and Chris exceeded our expectation on the process and were true gentlemen answering all of our questions and concerns. We will be returning customers. 5 stars !!
Kathryn Williams
Nov 12, 2019
5
Hazem was perfect getting the right car. It was fast and much helper Thanks.
John Abdul Aziz
Nov 9, 2019
5
Our service advisor, Kathy Masamitsu, and the technician who completed the service were very helpful, thorough and informative. In addition, Kathy arranged shuttle service which came promptly and the technician made an audio recording of our sound system as he/she tried to identify the problem. All-in-all a pleasant experience for a first time appointment at this dealership, and I don't often associate pleasantness with auto service!
Ann Barbour
Nov 7, 2019
5
Good service in general. Little bit long buying process, it took about 2 hours
Yuri Ovchinnikov
Nov 6, 2019
5
John was the one that help me out with picking the right car for me. He was very sincere and help me out throughly. All the worker was nice to me and take great care of me while I was waiting for my car. Peter the shift manger gave me a great deal on my car and help me lower my interest . Thx again for all the help
Maianh Nguyen
Nov 4, 2019
4
The process of getting my car serviced was mostly good. The one comment I have for improvement is in the speed and form of communication. I had to wait a little longer because Autonation sent a text to my old phone number, even though I asked them to update the number. Luckily Brittany called me, but it would have been nice if the effort in updating my phone number had actually worked.
Marc Bayan
Nov 4, 2019
1
I’ve had my car two weeks and three lights have come on. The check engine, tire, and brake lights have all come on. I also was sent an email to give a review and it won’t work. Not ok
Felicia Cuellar
Oct 30, 2019
1
I bought a used car from this dealership three months ago (8/23/19) and I have not recieved the registration for the car. I've called the dealer numerous times and have talked to the finance and sales managers several times letting them know about the registration situation and they promise to call me back with information about why I have not recieved the registration but they never call back. I keep getting the run around from these people and I'm very frustrated with their customer service. I will never again buy a vehicle from this dealership and will not refer anyone to purchase a vehicle from them.
Arnie Valencia
Oct 30, 2019
1
Sales and finance managers promise to call you back but never do. I'm still waiting for my car registration after 3 months of car purchase.
Arnoldo Valencia
Oct 30, 2019
5
thank you for your prompt assistance!! really happy
Ana Nunez
Oct 30, 2019
5
Can’t thank Daniel Service Manager and Kathy Service Representative enough for their outstanding efforts in servicing my 2016 Honda Civic with malfunctioning Air conditioning. After the car was fixed, a new rattle developed which they took in and quickly corrected.
Neal
Oct 28, 2019
5
very professional coustomer service is excellent
Jacquie Hamilton
Oct 25, 2019
5
The service team was excellent, they were quick and efficient. They knew I had just missed the shuttle so they were very quick so that I did not wait too long .
Jennifer Brito
Oct 22, 2019
1
Very bad customer service
Reza Javaheri
Oct 21, 2019
5
Really helpful and friendly team. Jaysen did a great job helping me out.
Clark Conforti
Oct 17, 2019
5
Jaysen went above and beyond during my visit. Would definitely come back to this dealer and visit Jaysen
James Lee
Oct 15, 2019
5
I had a good experience, the customer service was great. The facility has everything you need from snacks, water and WiFi
David Lopez
Oct 10, 2019
1
If I could give a negative 10 I would do that for the sales department. I will be giving 2 review--1 for sales (bad guys) and 1 for service (good guys) Here is the story. I bought a CERTIFIED used car from them--it was a nice low mileage MB GLK350 4 Matic. About a 1000 or so miles into the ownership I stated hear (or noticing) a whining noise coming from the transmission area. I have a long commute so the miles added up quick and by the time I took it to a MB dealer to have another problem fixed they informed me that the transfer case had a bad bearing and the transmission and transfer case were all 1 unit and it would cost $10,000 to have a rebuilt unit installed. I was floored--I didn't pay much more than that for the car. So I went back to the dealership and wanted some resolution. The Certified afforded me X,000 mile-3-month warranty. By the time I was able to get all of this sorted it was X,495 miles and less than 3 months—so 495 miles over the warranty. The response I got from the sales department: Hazem was literally: “tough luck” Kevin the Sales Manager: “we don’t owe you anything” And on top of that they would only give me 60 cents on the dollar on a trade in and only $500 or so off another car on the lot—so acting like the quint essential used car salesman and no real attempt to treat a customer right and step up and try and do the right thing to resolve a faulty car they sold. They sold that lemon and made their money—tough luck, we don’t owe you anything DON’T BUY A CAR FROM THESE GUYS!!! Step in Daniel the Service Manager—now this is a stand-up guy 10 STARS FOR HIM. Daniel was able to find a used transmission/transfer case with a 1 year warranty and his deal was that I would pay for the transmission at his cost and he would install it. This made fixing the car affordable and made sense—otherwise I was basically screwed had Daniel not stepped up—good man. Not sure why it seems so rare to meet a stand-up person and congrads to his parents for raising him right. I cant say enough about Daniel he really came through and saved the day HAVE YOUR CAR SERVICED BY THIS GUY!!!
Scott Preston
Sep 25, 2019
5
AutoNation Honda was very informative on my model and not pushy in selling me my car. Great attitudes over there! The GM was a bit more cut and dry, but all in all, a great experience.
Elizabeth Kelder
Sep 24, 2019
5
Very pleasant to deal with, not pushy and very helpful I strongly recommend these folks.
Tony Lam
Sep 20, 2019
1
Was there for oil change, tire rotation and specifically told them that the passenger side tire is leaking air about 4 PSI a day. Oil was changed, tires were rotated but did not fixed the air leak. The tire that was leaking air is now on the front passenger side. I was charged $20.00 for the air leak that was not fixed.
Arnel Isaac
Sep 18, 2019
5
Our Salesperson, Habib, was very helpful. This is our second vehicle purchase from this dealership and we really enjoyed our experience.
Abdullah Tahiri
Sep 17, 2019
5
The Service is Awesome there! We appreciate all the support and help to find my wife's new car!
Ken Kendo Marrero
Sep 16, 2019
5
Estupendo servicio de los vendedores , explicaciones perfectamente
Alma Torres Marin
Sep 16, 2019
5
I’ve been going to Kathy ever since I bought my Honda Accord last year and she has always been helpful and friendly, I would recommend everyone to buy / service their car here.
Jerome Paet
Sep 12, 2019
5
Clean professional people, listen to me poorly explain my car issues, and then not only fixed them but even replaced my battery past warranty free.
Charbar Sylvester
Sep 11, 2019
5
AutoNation Honda Costa Mesa exceeded our expectations and the staff was extremely courteous and helpful. Thank you for being an honest dealership and for turning our car buying experience over the weekend into a positive one!
Catherine Koshoua Xiong Thao
Sep 4, 2019
5
Just the typical maintenance service but it was a great experience with Jim, who was very through and detailed with the process. He streamlined the process and helped me out a lot. I will be making sure, to always go with Jim when I comeback again. The only way that a car maintenance should be.
Joshua Dailo
Aug 28, 2019
5
Brittany is a great service representative. I brought in my husband's 2018 Honda CRV after a 4,000 plus road trip, and she was very thorough in explaining what specific services the car needed.
Susan Elizabeth Dixon
Aug 21, 2019
5
Excellent service, attention to detail and a price you can't beat. Thank you Hazem
Rosendo Gonzalez
Aug 21, 2019
1
Once I bought my car they don't care. I had two items included in the deal that needed installing. I left messages, send emails and all I received was "I'll get back to you". Three weeks later nothing
Dena Gehrig
Aug 19, 2019
5
Overall good quality but I wish the service advisor would keep me updated (at least once) on completion time for my vehicle so I may more efficiently schedule my daily tasks. I overhead another customer commenting about the same issue: no one called her to alert her that her car was ready for pick up. She just physically went to the dealership hoping/guessing her vehicle would be ready for pick up.
W
Aug 13, 2019
5
We have purchased two cars from this dealership and always come here for service. Our experience has always been excellent and we plan on continuing to come here.
Hector Martinez
Aug 9, 2019
4
Good experience overall. Only issue were the people pushing the extended warranty, my third time saying ?no? should have been enough. But still a good experience and I?d go there again. The sales person was excellent.
E. Rodriguez
Aug 8, 2019
5
Jamie and Kai were super helpful and communicative with me during the buying process at AutoNation Honda Costa Mesa. They gave me the best vehicle price offer, compared to other dealers. Jamie was also instrumental in facilitating my VW lease return.
Marissa E
Aug 6, 2019
5
Good service ....all questions answered.
Sharon Perlmuter
Aug 1, 2019
5
service is excellent... my car was fixed on time as promised.. highly recommend this service center..
Jose Yutadco
Aug 1, 2019
1
Please Read before you buy here . I would never recommend this car dealership to anybody. In the beginning when my husband and I were buying our Van which by the way . We were told had everything checked . Only to have our Honda Odyssey break down twice . Once from the Battery and once from Alternator . Now call me Crazy but If this car was properly inspected . I would not think two months later all these issues would arise . And now there is one more issue that we have to fix because our car is making a loud bad noise . When I asked at the dealership what the noise was , I was told . The Engine was just warming up . Amongst all of this it took me a while to get ahold of them just to notify them to fix the window shield . It was accidentally broken by a employee there. I finally got a manager to get back to me . He asked me to me to send pic . And I did . I asked when they would fix it . Which I was told they would and here we are one month later no response back . I hate to leave bad reviews . Because I don’t want to hurt a company . But with that said . If something is this bad it is necessary for other to know . Really don’t waste your time here . Poor Customer Service and not the best of cars !!!
Ivy Maria Jimenez
Jul 30, 2019
5
Jim was excellent. Jim took care of me . I was in n out in 45 min . His customer service skills were great .
Patty
Jul 29, 2019
5
Great Service From Brittany My Service Advisor and shuttle service as well!
Brett Comfort
Jul 27, 2019
5
I’m so Happy with Autonation, the salesman Hazem my family buy the all 3 Car , he so nice and deal to fast to 👍👍👍👍👍👍😐, only Maximum I stay there 2 Hours , signs the paper work complete thankssssss again Sutobation Honda in Costa Mesa , everyone to come need to see sale man Hazem , thankssssssss again for everything number #1 AutoNation Honda Costa Mesa , everybody buy there and Enjoy #1 Good price and #1 Service 👍👍👍👍👍👍👍 I’m so Happy thanksssssssssss again Autonation Honda in Costa Mesa 👍👍👍👍👍😘👍👍👍👍👍 Christina Moghaderi
Christina Moghtaderi
Jul 22, 2019
4
Please with the purchase . Good customer care. Quick and easy process.
Tina La
Jul 20, 2019
5
Courteous customer service and provided discount coupons for some needed maintenance services.
Rick Harder
Jul 19, 2019
5
They were professional & helpful. Gave me a list of possible items that needed to be addressed on my car. Which I’ll take care of next month since items were not an emergency.
Cathy Correa Clay
Jul 19, 2019
5
This is the second time a get a car from the same dealer and I will for sure be back in 3 years! Hazem helped me 3 years ago and now. Both times he did an awesome job! He does not have the typical BS that most sales people have making us waist time, if you know what I mean... It was always a straight forward deal to get the best I could get at this moment and I do appreciate his efforts! The rest of the team was also nice! Overall, excellent experience!
Luana Laubeski
Jul 16, 2019
5
I took my car in for service and was helped by Lidio. He was an awesome rep and made me feel really comfortable. He didn’t pressure me into any fixes/repairs. He mentioned them to me and offered to add them to receipt for the future. I really appreciated his kindness and communication.
Danny C.
Jul 16, 2019
5
Jaime Hoa (sales) and Aimee(finance) were excellent to work with. Informative but not pushy. Answered questions directly and not evasive. Very transparent with finances and pricing.
Ed Westbrook
Jul 15, 2019
5
My personal rep, Kathyrn, is extremely professional and speaks to my needs and level of expectation. She is the exception and the reason I continue coming to this dealership.
Leslie Haradon
Jul 11, 2019
5
Absolutely a great experience with buying my new car from this dealership, my salut to my salesman, Yusef, who made the transaction so smooth. I highly recommend this dealership and their staff to whomever is thinking about buying a new Honda. Thanks again.t
Habib Ganji
Jul 9, 2019
5
I was able to come in get my car serviced quickly and with minimal financial pain.
Bruce Barret
Jul 3, 2019
5
The service was above and beyond, the process simple. The Car is awesome and so many standard safety features! Thank you! Kevin Oliff and Marcel!
Kim Anne McLachlan
Jul 1, 2019
5
The staff here was very friendly and courteous. Habib did a good job taking care of my needs when picking up my vehicle. He also explained how to use some of the features in the vehicle before I left the lot.
Gelco Fleet Trust Lsr
Jun 28, 2019
5
I recently got my car serviced for an A14 at AutoNation Honda in Costa Mesa. Jim made it so easy for me to understand what that meant for my car and didn't pressure me into getting all of the work done. I ended up getting my tires rotated, oil changed, and drive plugs switched out. Next time, I'll get my spark plugs redone as well, but he'd mentioned that'd those would be fine to hold off on for now. He also kept me updated while my car was being worked on and helped call me a shuttle to get me back to the shop. Thanks so much, Jim!
Carly Van Laningham
Jun 25, 2019
5
Kathy was such a great help. She explain to me everything that my car needed to get done. I love coming here ever since I purchase my vehicle.
Yosimi B
Jun 20, 2019
5
Too expensive, waited too long, lower your prices please.
Lizabeth
Jun 20, 2019
1
The dealer did not provide me the warranty that I selected, they changed my selection from basic to Platinum which went from around $800 to $3,500 . and when I asked where I could get the car serviced, they said that the service places are everywhere. Come to find out that I have to take the car 87 miles away to have it serviced. Dishonorable and very shady dealings.
disrespected
Jun 19, 2019
5
Daniel the service manager was very nice and helpful. He was able to explain other services that my pilot needed. I went in for a oil change and he reminded me that I need other services. My car was delivered as promised.
Maria Gonzalez
Jun 18, 2019
4
Amazing, kathy was just a great help. I love going to this location
Yosimi Bautista
Jun 18, 2019
5
Very good service. Very easy. Buying process was quick and easy. I will recommend this dealer to my friends and relatives
Duc Nguyen
Jun 18, 2019
5
Jake was wonderful and so helpful! Excellent personality great working with! Stayed the whole time and had a smile they entire time! Peter in Financing did his best and everything he could to make the deal happen! So humble and such a nice man! Made sure we got the car we wanted!
Cathy Kitsman
Jun 18, 2019
5
Jim has been my service advisor for 15 years. I followed him to AutoNation because I trust him.
Stephanie W.
Jun 14, 2019
5
Jessie was excellent and really helpful!! He was efficient and friendly.
Lesli Mitchell
Jun 8, 2019
1
Auto Nation Honda is notorious for using unscrupulous tactics such as lying to their finance customers that they do not qualify for lower interest rates on cars they sell to their customers to charge a much higher interest rates. I believe they were fined cheating millions of dollars from higher interest rates from unsuspected customers. Mostly Hispanics ( non English speakers) . Looks like they are at it again. https://consumerist.com/2015/07/14/honda-finance-unit-must-pay-24-million-for-charging-higher-interest-to-non-white-borrowers/
Eric Eric
Jun 8, 2019
5
Courteous, knowledge assistance.
Melodee Curran
Jun 7, 2019
5
Our service representative, Kathy, was cordial and attentive as she listened to our description of the vibration problem we are having when our 2016 Honda CRV vehicle is in the drive mode and stopped at a traffic light. This condition was verified when we entered the service department. Kathy also described the temporary mitigation Honda America authorized for this problem as a cleaning of the Throttle Body engine component. Apparently even though our vehicle is in warranty, Honda will not completely correct this problem. Thank you so much Kathy for your excellent service.
Joan Popick
Jun 7, 2019
1
when I got there they left me waiting for like 20 mins., Iasked if they can call me when the car was done, they never called.. I had to call to ask if my car was done, the girl that answerd tried to get a hold of my adviser and never could get a hold of him so I ended up picking up my car until 5:00 pm.Then when I came to pick up my car the advisor was rude... told me that I had to tell them that I have a prepay package of oil changes.. he was really rude told me that they can read minds and that I had to told them about the prepay of my oil change when I dropped it so I had always come here to get my service, usually good experience but this time it was the worst.. dont think I will come here anymore..
Cindy Sanchez
May 29, 2019
5
It must be my lucky day as I have a perfect experience at this Honda dealer. Everything was perfect: the people, the services, and fairly priced. Highly recommended and definitely will return.
Tom B Nguyen
May 29, 2019
5
I had a really good experience with AutoNation Honda Costa Mesa. I had Jamie who was the BEST car salesperson I have ever had the pleasure to do business with. Highly recommend her. She was thorough in explaining all aspects of the car and for things she saw that she didn't fully know what it did she made sure to ask and get back to me on it (I bought a civic si that had some additional features compared to a normal civic). She double checked that before I took my car home with me that it had a full tank of gas and everything was clean to perfection. The car battery died a couple of times (it's a manual and would die if stalled) and so they replaced the battery the next day which was nice of them. It was my first car buying experience, but overall it wasn't a difficult process. I do however wish they would try to sell you on their upgrades and maintenance packages less, but I suppose that's part of the car buying experience. It did seem a bit of trying too hard for the upsell at times. You can always say no. But in general, it was an easy car buying experience to get the car I wanted at a price I wanted with very little hassle and a car salesperson who I would recommend to any of my friends.
Amy Thelen
May 28, 2019
5
My Honda Civic GX was stalling out on accelleration. Their expert mechanic dianosed the problem accurately and fixed it in just a few hours. Now it runs perfectly. i couldn't recommend them more. They are the best. Best Service Tech and Best Mechanic
Michael Lee Cannon
May 27, 2019
5
I recommend the Service department!
Guadalupe Molina
May 25, 2019
5
Initially I wanted to go to the Irvine dealer to get my car serviced. Unfortunately they didn?t have the day I was looking for available. I then called the Costa Mesa dealer and they had the day I wanted available. Added on to that, their customer service representative who booked my appointment was even more friendly and sent me a prompt confirmation email as opposed to the rep at the Irvine center who wasn?t as friendly and did not send me a confirmation email.
Kashif Laurie
May 20, 2019
5
AutoNation is the best dealer. They provide good trade in value for used cars and great discounts on new cars.
Teja
May 15, 2019
5
Excellent services, I'm coming back and recommend to family and friends
Maggie Larrañaga
May 14, 2019
5
They are total professionals and they have some of the absolute best customer service I’ve experienced. My car broke down in Costa Mesa while I was on a business trip, and they were there to the rescue. I live 70 miles away and I am willing to drive back just for them to service my car. I highly recommend them.
Andy Shultz
May 10, 2019
5
We had a very smooth and amazing experience leasing our car from Auto Nation! Will definitely be back whenever we're ready to lease another one.
Elsie
May 9, 2019
5
My service advisor, Jim Marsh, kept me informed and explained optional recommended future service maintenance.
hkhkhkhk
May 8, 2019
5
Customer service and quality care
James Kerins
May 6, 2019
5
Fast and excellent service
Kam leung
May 6, 2019
5
I had my starter go out on me last Sunday. The AAA was able to get it started and I took it to Auto Nation the next day. I have been dealing with Jim since 2001 and he took care of me as usual. I now have a new stater and an oil change as well. Great service as always and very convenient as it’s right down the street from where I live.
Lori J Lubin
May 4, 2019
4
Made a call to get a car repair appointment. I was given options to drop off my car. Met Jim at the dealership as service representative. Nice, funny, professional guy (Jim). Given a price quote. Left got a call back shortly to pick up car. Chatted with Jimfor a tee minutes. Paid my service fee out the door with my Accord very happy and stressed free!
Stanley Reese
May 1, 2019
5
Got the best no nonsense deal in Orange County for a Pilot EX-L. Manny the dealer was pleasant to work with and he literally ran to push the deal through. This is the 3rd vehicle I have purchased at Costa Mesa.
Daniel Ortega
Apr 30, 2019
5
Great experience. Highly recommend. Will refer friends and family
Kristine Nguyen
Apr 26, 2019
5
Autonation Honda Costa Mesa is a pleasant place to purchase a Honda automobile. Our sales person, Jon Flick, got us a great deal and we enjoyed our time we spent with him!
Ralph Hoekstra
Apr 25, 2019
5
Go see Jim Marsh in the service dept. He's very helpful and knowledgeable. Awesome guy!! Glad he's at Honda Costa Mesa now. I've followed him from several precious Honda dealerships. Well worth the drive from Fullerton. Jim...you rock!!!
Robert Rosenthal
Apr 19, 2019
2
I contacted the dealership via Cars.com and have been exchanging emails but the internet sales team hasn’t followed up after a few days of my email. I am disappointed with the service as communication is key for me and time is limited for me to venture out in a car buying process.
SoCal Dad
Apr 19, 2019
5
Kathy was excellent ! She came out greeted me with a smile. She took me to her desk and interviewed me and explained the process to me.
Brett Bush
Apr 15, 2019
5
Jim Marsh in the Service Dept. was great to work with. He really helped me out on the pricing of a costly repair for my car.
Michael Chenevert
Apr 15, 2019
1
Prompt, competent and courteous service. What more could you ask for?
Frances Kramer-Sulyok
Apr 11, 2019
5
Kathryn was very knowledgeable and helpful! Everyone there was friendly and I am extremely satisfied with the service I received.
Nathan Roca
Apr 10, 2019
4
I have been taking my car, a 2012 civic Honda to this dealer for the last 7 years. I am very satisfied with the service I received from the service technician. Lidio. He is very professional, knowledgeable. and explains the repairs that my car needs. My last visit took a little longer but he explained that it was avery busy day. The women restroom was not kept clean and I informed one of the female service technician but I did not see any janitor clean the restroom.
Viginia Rich
Apr 5, 2019
5
The salesman that I worked with, Daniel, was very professional and helped me get through the experience stress free. He was knowledgeable of all aspects and was curtious to my family and myself. I would not hesistate to come back for my next purchase.
Carlos Godinez
Apr 2, 2019
5
Jesse Nguyen and Alex Beitz made it happen for us. They were very very responsive and didn't BS around. We got our quote and nothing changed once we arrived. Jesse took care of us the rest of the way, he's extremely professional and courteous. He did everything to accommodate us, he even picked us up after we had to drop off the car rental. Understanding our schedule and limit on time, he got everything ready for us, including the car all washed and parked nicely under a shaded area. You can't beat this kind of professionalism and customer service. At the end of the day, we're very happy to have met these wonderful people, and they definitely earned our business. Thank you both Jesse and Alex!!!
Luc Tran
Mar 29, 2019
5
The service here was great and would come back! Awesome work
Jhonatan Almazan
Mar 27, 2019
5
The sales representative is so friendly and accommodating to us. He did his best to help us in the negotiation process until the deal is sealed.
Danilo Reyes
Mar 23, 2019
5
Jesse was kind and patient. He's definitely an asset to the service department. Great customer service skills!
Phia714swk
Mar 21, 2019
5
Excellent service. Very nice and accommodating people from the reservation to service departments up to the cashier.
TC Curry
Mar 20, 2019
5
All the folks at AutoNation Honda of Costa Mesa were excellent! I purchased the exact car I was looking for at an amazing great price. I was in and out of the dealer in a car purchase short time from arrival, test drive, and purchase in an hour and a half. A special thanks to my sales guy Yousef Motlagh. This was my most painless car purchase to date. I am very happy with the car and look forward to working with your service personnel in the future.
Gregory Badum
Mar 12, 2019
5
They are very helpful,excelente time to have service done I really like AutoNation Honda.
Genaro Ruiz
Mar 11, 2019
5
Our salesperson, Manny Avila at Automation Costa Mesa, was straightforward, clear and helpful. We chose this dealership after having talked with other dealers because of him and also because he was able to get the vehicle we wanted.
Ann Barbour
Mar 1, 2019
5
We are super happy with our new CRV. Thank you to our salesman Joshua Bigwood !!!...Joshua is professional, friendly, knowledgable, courteous and took the time to answer all of our questions,test drives, and made the buying experience of a new car enjoyable. We would definitely buy from here again.
Jimi Gleason
Feb 25, 2019
5
I made an appointment for two reasons. #1 Service B and #2 Safety Recall for the side doors. I was completely satisfied with the oil change and the service provided with the gentlemen taking care of my care, but I was disappointed with the fact that they couldn't fix the Safety Recall because they said they "didn't have the parts". I wish they would have to told me ahead of time. Today, for some reason my side door won't open.
Laura Gagliardino
Feb 21, 2019
5
Service Department was awesome not to mention the professionalism of my Service Advisor Mr Juan Sanchez . GOOD JOB !!!!
Joseph L Joseph
Feb 19, 2019
5
Had a great experience with Lidio this week for my Accord. He got me in quick, promptly followed up, made sure everything was done right and finished before the initial time estimate. He even had some scratches buffed out, above and beyond what I asked or expected.
Garrett Fahy
Feb 16, 2019
5
I took my car for an oil change and tire rotation. I was charged what I was quoted over the phone. No additional charges or fees. The Service advisor, Lidio Valle, was great he didn't try to add other repairs to my car. He was very professional and answered all my questions. Their courtesy shuttle picked me up from work to take me to AutoNation Honda to pick up my car which was very convenient. I will definitely service my car through AutoNation Honda.
Guadalupe Leticia Vazquez
Feb 8, 2019
5
Great service fast and friendly
Corey Turpin
Feb 7, 2019
5
I first went to AutoNation Honda for some bodywork on my 2013 Volvo C70. Yes, a Volvo, because it was originally purchased at AutoNation Volvo in San Jose. The body shop manager Keith Thompson was an absolute delight to work with. That was about 18 months ago. Fast forward to last week, my Volvo [Schedule time for Maintenance] notification came on. I called to schedule at my fave Volvo authorized shop and much to my horror and dismay, they had permanently closed. So I'm thinking, do I want to drive over to the Volvo dealership in Santa Ana/Tustin or just try the AutoNation dealership within walking distance. I opt for closeness. The staff at AutoNation Honda could have not been more professional, though they were surprised to see me. Scheduled maintenance is basically reading down a list and checking the oil. Regardless of the make, a certified mechanic can do this. And they did. The only tiny glitch was forgetting to reset the notification light but they fixed that right away too. And the price was right. I am a permanent AutoNation Honda fan. 👍🏽👍🏽👍🏽
Lenore Swan
Jan 31, 2019
5
My experience was excellent. Everybody was polite and made me feel like being at home.
Juan Chavez
Jan 28, 2019
5
Honda is so helpful. I had a great experience with them.
Jaspreet Saini
Jan 11, 2019
5
they are very nice
Lara Wang
Jan 8, 2019
5
The whole process has been great. The salesperson Ina Dimarcut was great and very helpful. All the staff has been instrumental in reaching a good deal
Bruno Bucci Md Inc
Jan 4, 2019
5
I want to thank the AutoNation Honda Costa Mesa for their customer service, their advice and their respect for their customers. AutoNation matched my price and their advice at the time of deal and finance was great. First of all, Yousef is one of the best experts who gives great advice on the cars, he is honest with the customers and he is very disciplined. So if you are a liable customer and you are looking for a reliable dealership who cares about the customers too consider AutoNation. The most important thing is they don't force you to decide and there is no rush in AutoNation, and this is a kind of respect you should ask from any dealership. Other staff checked on me periodically while I was at the dealership to make sure I'm treated nice and satisfied with my experience and this is one of the other reasons I wanted to share my experience here. John in their finance section was very friendly and processed everything and explained all the things to me word by word, although I had researched a lot before going to the dealership. This is my great lease experience in AutoNation and although I really struggled from the beginning at the other dealerships (esp. the other one I was about to make a deal) at the end I found the best deal with the best people.
Nick P
Jan 3, 2019
5
I recently bought a '19 Honda Civic Sport from the Autonation on Costa Mesa. It was a great experience, I knew what I wanted and was guided into making that purchase with ease without any sort of hassle. I honestly would love to return there in 2-3 years time to either lease a newer car or purchase the Civic I have. I can easily say my first car buying experience was the most positive one and I can't think of any other place I'd rather return to than them. BRAVO Autonation in Costa Mesa, Bravo
Kost2coast
Jan 3, 2019
5
Brought my CRV for tailgate repair and Bobby Tadokoro, service consultant, makes the repair process very easy.
2017CVR
Dec 31, 2018
5
I experienced a truly professional car buying experience in a welcoming environment. Everyone was honest and straight forward, no unwanted surprise, completely satisfied.
Timothy Factor
Dec 24, 2018
5
Service Excellent! Jess and team at Costa Mesa Honda are friendly and professional
Stephen Lee
Dec 21, 2018
5
my experience with AutoNation Costa Mesa was great on my end there were a couple xxxx ups but hazem and the rest of the team did everything they possibly could to make sure that I left with the vehicle I wanted the process was very quick and they made it a breeze for me can’t thank them enough I’m so happy with my first car!!!
Rose Ingram
Dec 19, 2018
5
I have been coming to Auto Nation for service and repairs for the past four years. I have always had excellent service and an enjoyable experience. The facility is excellent.
Smiley Maruyama
Dec 17, 2018
5
Very efficient and Kathy was so nice and helpful.
Denise F Garrison Ceja
Dec 10, 2018
5
2017 Honda Civic pre-owned 22 repairs owned it 10 months battery died 3 times windows don't go up car stops randomly only hot air speed out concerned for safety left vehichle at dealership after 10 tows wouldn't givee vehichle back without paying $100 for screws they forgot to screw back when fixing air conditioner unable to pay lost job for lack of transportation have no car payed 21,924 owe with financing 39,000 I stopped making payments 2 months ago left car at dealership I am not going to drive car that's lef stranded completely dead unreliable and AutoNation has not once tried to making things convenient for someone who's giving them21,9000 now they garnishing my mother's wages even though we have not drove it in to one situation so stressful traumatizing I can't believe it's 2017 Honda Civic will do this
Dee Avilaa
Dec 10, 2018
1
TERRIBLE service - WORST AUTONATION there is - will not be back
Steven J Davis
Dec 3, 2018
5
We were helped by Yousef Motlagh he got us a great deal and was very helpful.. Good experience, great service,
Maurico Gonzales
Dec 1, 2018
5
Bobby was very honest, knowledgeable and friendly and did not push us for more work on the car which we appreciated. He took great care of us.
Krisanne Malloy
Dec 1, 2018
5
Jacob was very professional throughout the entire process. We worked out most of the details via email and just showed up to sign the paperwork. Jacob was very knowledgeable with all the technology inside the car, and he took the time to explain everything during the test-drive, as well as after the purchase. Our car had a scratch and he took ownership to get it 'take care of.'
Anthony Chan
Dec 1, 2018
5
Everyone there is nice. From when you first schedule your appointment to when you pick up your car. They care about making sure you are satisfied and understand what was done to your car.
Sherry Board
Nov 30, 2018
5
Honda Costa Mesa is the best!!! Not only is my car in excellent repair, but Lidio Valle and his team went out of their way to give me a ride back to pick up the car. They'd come out and tried to call to let me know they had arrived to pick me up and I'd accidentally left my phone on mute. When we figured out what happened, Lidio sent a second driver out to pick me up, and by that time it was 5 pm. They get 5 stars from me!
Cordula Dick-Muehlke
Nov 30, 2018
5
The buying experience was great. I got a quote over phone and decided to buy from this place. I live far from Costa Mesa but decided to drive as the quote was the best. Excellent service, and delivered exactly as promised. The staff was very friendly and helped finish all paperwork in a short amount of time. I would buy again from this place.
Vaseem Anjum
Nov 28, 2018
5
They people went above and beyond the expectations.
Anthony Ngo
Nov 27, 2018
5
I had a very pleasant experience at your facility. The three service people were exceptionally professional and attentive to detail kind and gracious. Thank you so very much !!! I will be back !!
Barry Boyd
Nov 26, 2018
5
Vehicle was in, fixed, and out the next morning. Very efficient, nice personnel, shuttle service available for return to your home, and they even washed the car
Lynne Bianco
Nov 22, 2018
5
Everyone at Auto Nation was easy to work with. From the email quote to the actual purchase. Everything was disclosed up front. No hassle. Great experience !
Zuls
Nov 19, 2018
5
I recently had my car serviced at Auto Nation Honda in Costa Mesa, CA. My Advisor was Bobby Tadokoro. I was very pleased with the service. I had recommendations on some other items that needed to be done, but Bobby helped me stay on my budget so I really appreciated that. I will be back for sure.
Deborah Souza
Nov 11, 2018
5
Very pleased with the service and the people helping you up front
Renate Bischoff
Nov 9, 2018
5
Great customer service!!
Kate sale
Nov 3, 2018
5
I’ve been taking all 4 of Honda’s to Auto Nation in Costa Mesa and always had a great experience. Lido, the service rep has helped me over the years with all my cars and I continue to take my business there because of the staff. Great facility
Jacqueline Evers
Nov 2, 2018
5
All was done as requested.
Marc La Rue
Oct 31, 2018
5
I’ve been purchasing vehicles for over 40 yrs and this was by far my best experience at a dealership. My salesman, Alex Bigwood, was excellent. We agreed on a price over a text and were in and out of the dealership in 2 hrs with my new 2019 Honda Insight. No hassle, very efficient and honest!
Steven Brouwer
Oct 31, 2018
5
Bobby was very helpful and accommodating. Always a pleasure to deal with.
NickDPhoto
Oct 23, 2018
5
I took the service for damaged bumper of my Civic, AutoNation Honda fixed this damage like it was never there before and given me lifetime warranty. I will definitely recommend this place. thanks Guys
Mike123
Oct 16, 2018
5
Great price, easy to deal with, in and out in 2.5 hours with my new car.
Nicolas Nguyen
Oct 16, 2018
5
Prompt and thorough service.
Judye Sogg Haider
Oct 10, 2018
5
It was a good experience buying a honda civic at auto nation of Costa Mesa.
Jesus Cortez
Oct 9, 2018
5
The customer service was top notch. Bobby Tadokoro was the most kind, helpful person I have ever dealt with at any dealership customer service department. Bobby got my vehicle in quickly and had it back within 2 days.
Jeff Fein
Oct 1, 2018
5
Very helpful. Prompt service as always. They take excellent care of my Honda Accord.
Merry2004
Sep 25, 2018
5
Good experience with AutoNation dealer. No games. Save a lot of time. Very efficient.
Yang Zhang
Sep 21, 2018
4
You will need to be prepared if you plan on buying a car, and have some patience for them gathering papers and applying to your info may take a while but dont let that stop you from buying a car. They offer reliable options for all types of drivers and have specials for first time buyers that are College graduates! (Bring form of proof). Their Honda cars are reliable and easy to use drives. definately recommend for first timers if you want a car that has coverage, easy controls, and safe.
Denise
Sep 18, 2018
5
It was a pleasantly straightforward experience. My service rep got me through the initial paperwork quickly, told me the estimate and the wait time and directed me to the temporary customer lounge (the dealership is currently remodeling). I was told it would be at least 2 hours which is what I expected considering it was 10:15AM on a Saturday. I ended up walking down to the Habit to have an early lunch. I got back to the dealership at about 11:50 and a few minutes later was advised my car was ready and it was going to cost less than the estimate (okay by a few dollars but that's never happened to me before). They even washed my car (which was very dirty). It was all good. I will go back again.
HappyFit
Sep 10, 2018
5
El mejor servicio
Yackelin Surama Delgado Espinoza
Sep 8, 2018
5
I started looking for a car about a week ago. From the moment that I had contact with Alex, everything went as smooth as silk! He contacted me and had me reserve the car since I could not get to it for several days. Think about this, how many sales people will put a car on hold for three days? That right off the bat told me that this was the type of person I wanted to work with. My wife and I arrived and Alex had the car ready for us. We went for a nice long test drive while Alex was kind to answer all our questions (believe me, my wife had many many questions :) We then informed Alex that my wife and I would go to lunch to discuss the vehicle. Now I have been to many places where they would try to keep you so that they would not loose the deal, but Alex said no problem. Before we even walked out of the area, my wife said she liked the car and I said lets buy it right now. We walked back in, filled out a few forms and we went to lunch while they got the car ready. NO HIDDEN FEE'S, the price was exactly as was stated!!!!!! This honestly was the easiest experience I've ever had buying a car. Not once, I repeat, not once did I ever feel pressured. That is almost unheard of in that type of business!!! I want to thank Alex (internet sales manager) and Kai (finance manager) for the easy, restful buying experience!
Gerald Dery
Aug 20, 2018
5
I was informed beforehand recommendations that the car needed and afterwards details about brakes and tires and overall good condition of my car.
TShagoury
Aug 17, 2018
5
Good service/ patient and price is reasonable
Vinh Trinh
Aug 14, 2018
5
Always fantastic. I bought 4 cars from costa mesa Honda & I never regret it. The sale dept. with Habib is always magnificent, any customer will be very pleased. The service with Lidio is always great.
Exellent
Jul 30, 2018
1
Better customer service. They lost my car keys and didn't tell me. I waited 20 minutes for my car and I had to finally ask them what happened. Service Manager and General Manager basically told me they didn't care if I came back for their business.
Michelle L Rangel
Jul 27, 2018
5
I bought my car here and I get my services here. They always go above and beyond to talk to you personally. I had a bad experience and they totally made up for it. Lido is the best and they have a shuttle to and from home. I live less then a mile away from cerritos auto and I will never take my car there again. I always go the extra mile to come back here
Jasmine Grigsby
Jul 18, 2018
5
Robert was very knowledgeable in providing the information in the perching of our wonderful New CRV Touring Honda. I rate his service Excellent!!!
Judy Slater
Jul 13, 2018
5
Well Done
Laurence Draluck
Jul 4, 2018
5
Serviced my pilot and as always Lido was the ultimate professional. Thank you.
Sid Ramani
Jul 2, 2018
5
Great service!!! The people at Honda Costa Mesa are really nice.
Eva Galvan
Jun 29, 2018
5
The service manager, Lidio, is a well-organized professional who fulfills his promises. The prices for service seem competitive for a dealership. Paying a bit more for the repair is reasonable in light of the reliability of the work.
Barry Leshowitz
Jun 29, 2018
5
Very satisfied
Trần Ngọc Linh
Jun 6, 2018
5
Great service
Gio Tutu
Jun 2, 2018
5
The advisor was very very helpful. He throughly explained things to me and I appreciate his patience
Stella Inta
May 30, 2018
5
AutoNation Honda Costa Mesa made purchasing our 2018 Honda Pilot Touring very easy. Habib gave me a great price from the start which eliminated the traditional back and forth haggling. Having agreed to the price before coming to the dealer made the buying process so much easier. Another positive was turning in our 2015 Pilot which was coming off of a 3 year lease. They gave me a great turn in value from the start which again made the whole process easy. I felt good driving off in our new 2018 Pilot knowing I got a great deal and any easy buying experience. Habib did a great job as did the entire AutoNation team.
EvelynR98
May 1, 2018
1
Save your self some time and do not go to this dealership. I can not even begin to explain how terrible the experience here was. From the very beginning the vibe was strange and the sales man lacked knowledge of basically everything I asked. The sales manager never made an attempt to join us he continuously sat behind his desk instead of being engaged and sending the salesman back and fourth every time I asked a question ( this went on several times, he had zero answers to any questions) I then let the associate know that I would not be doing business due to the lack of urgency, lack of communication and not being welcomed. 24 hours later I am notified that inquires have been added to my credit report. I then spoke with the general manager about this who was very standoffish and rude himself. He didn’t offer an type of apology and simply said that I agreed to this. Bottom line terrible experience and I read the reviews and saw how bad they were and tried to over look it. Never again!!!
Tiera Windom
Apr 30, 2018
5
I am happy with my new care and they gave a great price. I did a lot of shopping around and this was the best price that I found.
EvelynR98
Apr 27, 2018
5
Had an excellent service experience with this dealership. Made an appointment and was taken care of very quickly. Awesome customer service as well!
Chase Dylan Miller-Spinn
Apr 23, 2018
5
Bill Lovell did a great job in being a Professional, helpful, and efficient salesman for my new CR-V purchase. Thank you for making my car buying experience so effortless. Love my CR-V.
Happykat
Apr 7, 2018
1
Worst customer service and follow up ever! I have purchased or leased 4 other Hondas and 2 Acuras from other dealerships and have always had wonderful customer service that has kept me coming back to Honda/Acura. Once AutoNation Honda Costa Mesa leased me my Pilot in November, the positive interaction ended. Money owed to me not paid in timeframe promised, accessories paid for not ordered, due bills lost... and the final straw was today when I took my car in for its first service and a detail promised to make up for some of the issues. When I picked up my car, items had been taken from my car. Service reps checked into it and no one knew anything and their final answer to me was that they were not responsible for items left in the car. Very frustrated with every interaction I have had with AutoNation Honda Costa Mesa!
Angie Goins Kilroy
Mar 31, 2018
5
Purchased new Honda Accord. Very pleased with the price and the buying experience.
Donaccord
Mar 30, 2018
5
We buy our new car � and we love everyone we will tell all our friends
Martin Flores
Mar 29, 2018
5
I bought a Ridgeline at AutoNation. There was no hard selling, they offered a great price that was lower than any other dealer I found in San Diego or Orange Counties. They kept the same price for a week while I shopped around. The price was fixed with no hagling which I usual do fairly aggressively. Also there were no add ons which were added to the price. They offered reasonable prices on options versus some other dealers.
Jim Gottfried
Mar 27, 2018
5
They did a good job helping me with system reset. And they also notify me about the two recalls. They did one of them for me. For the other one they said they missed some parts at that point. They even inspected my whole car! Good job! And keep up!
Jess Jin
Mar 26, 2018
1
I was happy with my car buying experience. Uday Singh was great throughout the negotiations, which I did entirely via email at my request. I love my new 2018 Honda Fit EX-L. The only thing that kept this from being a 5 star review is that they failed to provide me with a second key fob. I was told that they would call me when it was in, and I could make an appointment and come in to get it programed. Did that, made the 40 mile RT drive only to be told there would be a 2 hour wait. No, I have an appointment. Sorry, that the wait time for an appointment. This should have been handled (Uday, you should have noticed this) before I even picked up the car which they had for a full day before I picked it up. 2 hours to wait to fix their mistake is just too much to handle. I walked out and still haven't received my second key fob.
John Dowdy
Mar 1, 2018
5
Lidio at Costa Mesa Honda is the greatest advisor ever! He is honest, friendly and very knowledgeable. I would recommend him to anyone that is looking for high quality customer service. Thank you Lidio for taking such good care of my 2005 Honda Civic!
Heidi Lomenzo
Feb 8, 2018
5
Auto Nation was fantastic. It was the easiest and most painless car buying experience I have ever had. Al Noori was awesome and very professional. I highly recommend them.
John McKee
Feb 2, 2018
5
Bought a brand new Honda Pilot at AutoNation Honda. Cant say enough good things about Uday Singh, Internet manager at Autonation Honda. Like most people I hate going to dealership and negotiating for hours. Fortunately Uday Singh,was a straight shooter and gave me 1 final bottom line price which was thousands less than most dealers around. No one came even close and service was amazing. He didn't have the exact car I wanted. But he arranged it from another dealership. Also the car came with some options already installed, but he didn't try to haggle on the price. I walking in the dealership with two under 5 year old kids and walked out of the dealership in less than 2 hrs. Best experience ever! Cars are pretty expensive for most people, and this is the level of service you expect.
RahulPatel
Jan 31, 2018
5
I bought an used 2008 Honda Odyssey from them. It was very hassle free, the price was excellent and I would definitely recommend anybody to this place.
Musa Sarkar
Jan 28, 2018
5
We purchased a new 2018 Honda CR-V EX from AutoNation Honda Costa Mesa, and ordered to have the interior upgraded to leather. The supplier for the leather did not initially provide a product to our quality expectations (some plastic parts were broken during the process, and the lay and stitching of the leather was not as "crisp" as expected). Sadly, AutoNation did not find the shortfalls themselves, but it was upon our inspection that we found the shortfall. AutoNation did accept the responsibility for providing a quality product and worked with the leather subcontractor to correct the shortfalls. The final remade product was not as good as the factory OEM leather in the CR-V EX-L, but was acceptable. AutoNation did comp us with a few no-cost to us additional accessories to end the sale on a more positive note. The experience was a bit frustrating and time consuming, but we did end up with a car that we like and at a fair and reasonable price.
Ruth Hamel
Jan 27, 2018
5
amazing customer service! said it would only take about 45 minutes, and could they wash my car? I said yes. Lidio Valle was the best!
Donna Loken
Jan 25, 2018
5
Uday is the man! Thank you Mr Lovell as well. Best car buying experience
Shaine Daly
Jan 20, 2018
1
I am not sure what could have made my experience worse. The biggest takeaway, in case you don't want to read the whole thing, is that there was no communication between me and AutoNation or me and Honda or, apparently, AutoNation and Honda. I had to do way more than I should have to get information about my car. To start with, I was very clear that I needed my car to be done by January 3rd. If it couldn't be done by then (I had some extensive repairs that needed to be done but they could have waited if it didn't work out with the schedule), I would wait until after that date to get it fixed. I was assured several times that it would not be a problem to have the car done by then. This was two weeks in advance. I dropped my car off and promptly heard...nothing. I called several times to find out information, and I was ignored or told I would receive a call back every time. It took me three voicemails left with my mechanic (Sarah) to get a call back, at which point she told me, "I have to check on [part/work/progress] and I'll call you back by the end of the day." Then I heard nothing and had to leave another several voicemails to hear from her again. (I should note that I was reasonable with my calls; I was only calling to find out the status of my car or to check on the update I was promised. We're talking a call every couple days or so, just to check.) Finally, after trying to reach literally anyone who had information, I found out that one vital part may or may not be available. It had been backordered, but another location might have it. Sarah would call me back by the end of the day to let me know if they had been able to obtain it or if they'd have to wait for it to get there. That was on January 2nd. Remember, they had said my car would be done by January 3rd. As soon as they knew it might not happen, they should have told me. I never received a phone call back from Sarah. So instead, I drove in my rental car to see if anyone could give me information in person. I spoke with the manager who went to find information. I was told that the part was in fact there, and the car would be done by noon the next day. Noon the next day turned into the afternoon on January 4th, which turned into that evening. I'd rearranged my plans because I didn't have the car, and I was still receiving no information. So finally, the evening of January 4th, I received my car. I got about a block away before realizing that the power steering was out. The power steering had not been a problem when I dropped the car off. This was an issue that arose while my car was with them, and seemingly ignored when they called to tell me it was ready. I had to take my car back, as it couldn't be driven safely at all, and they kept my car for another full day, *again* without telling me what was wrong until I went there in person. I should say this: at least 85% of my complaints have to do with communication. The fact that they messed up the power steering is unacceptable and infuriating, but the lack of communication is really what killed this experience. All they had to do was answer the phone when I called, or called back when they said they would, or give me an update. I should not have had to call several times *and* speak to the manager in person in order to find out information about my car. Had they just said that it couldn't be done by January 3rd, it would have been fine. Had they kept me in the loop, it would have been fine. But I was really in the dark regarding the status of my car, which meant I had to rearrange plans, keep the rental car without being able to give the rental company any firm information, and I felt like I was just blindly hoping that someone would tell me something. I trusted them and this whole experience was terrible.
Kimberly Woolam
Jan 19, 2018
5
I went in yesterday for a recall repair. It was super busy but everyone in the service department was friendly and efficient as always. I recommend them.
Kevin Moran
Dec 5, 2017
1
I tried my best to make this car buying process as fluid as possible. I did all my research, I got my own funding, I knew what I wanted. I worked with two sales associates and they were both great to work with I got the price I wanted to pay with the condition from management that: I had to go with their financing and they would match my rate. I agreed and filled out the online form and they said everything looked good to come in and sign. I took the next morning off work and my wife got a babysitter for the kids only to find out that the manager had blatantly lied to us after wasted my entire morning there and my wife now frustrated with her experience we left without our car. I left a VM to Mark Wessel the GM on 11/30 and I still haven't heard back from anyone. Including the live chat representative on this website. Still no call back. My wife and I are extremely disappointed with the unnecessary unethical business practices with management. At the end we went ahead with the purchased the following day with our funding and our original plan and it all worked out great. thanks to our sales associated that kept us informed and followed up with us we wanted to give him our business. I will be giving other bad reviews on Social Media when I get a chance due to: Waste of Time Unethical Practices (Lies) and The feeling that management just doesn't care in hope that someone that does care reads them.
CandA213
Dec 4, 2017
5
Bill Lovell was incredible in his ability to help me in my car search. He was professional, knowledgeable, and so personable. I was relocating, so he was able to do a lot of the work with me on the phone. He made the process so enjoyable and seamless!! Bill was a joy to work with!
Calileaser
Nov 16, 2017
5
I bought a new Honda Fit 2016 in October 2017. Since the car was last year's model it had already been discounted $2000 so there was no wiggle room. The salesman, Al Noori, was very helpful and courteous. I would recommend him. He spent a least a half an hour after I purchased the car going over the workings of the computer, loading my contact information, selecting radio stations, etc. Also Sandeep Singh was very professional in the finance department.
Cheryl Kyle
Nov 8, 2017
5
I was very satisfied with all the employees who helped get me through the process of brining home my Sport.
Larry Valle
Nov 5, 2017
5
I had been looking for a new car online and wasn't having too much luck. Every dealership i emailed or called wouldn't answer my questions, just kept trying to get me to the lot and then tell me they didn't have the specific vehicle i was there to look at anymore but had a "similarly priced" vehicle in the lot, which ended up being a few thousand dollars more. Then comes Autonation Honda and specifically Uday Singh, he was polite, answered all my questions in a timely fashion and sent me quick and easy price quotes, no haggling, no bait and switch, I went down and test drove the same car we talked about and bought it that day. Only complaint would be the long amount of time to finish up the financing and paperwork. All in all i'd highly recommend if you are looking for a new honda give Uday a chance, he will give you quick and honest service without the hassle of most dealerships
Thomas Barker
Oct 21, 2017
1
They made me pay a $250 stupid tax. When I arrived at the dealership to pick up a 2013 BMW X1, I was told that the detailers accidently cracked the windshield. They gave me a due bill saying they would replace the windshield. OK, seemed fair so far. I drive away two hours to get back home. Next they want me to bring the car back to them to replace the windshield by their mobile glass guy. Drive four hours for a two hour wait adds up to six hours and Twenty Five bucks in gas. No Thanks. Then they said go ahead and get it done locally where I live and they will reimburse me up to $250. So I get that in writing , call my glass guy and one hour later, I have a new windshield. Problem, Mr. Auto Nation Honda Costa Mesa never sends me the $250. I am I just an idiot for believing people? I don't want to pay a $250 stupid tax. Until the money shows up, all I can say is do not believe any thing these people promise you. Now I have to waste even more time in small claims court to get $250 out of them. Sad.
Ken Hunter
Oct 12, 2017
1
Uday Singh internet and fleet sales manager is very unprofessional. I given a lower quote from a different dealership for the same vehicle and e-mailed Uday for his quote but would be purchasing from a different dealership. Uday's response was uprofessional. The emailed me back stating, "No worries. Enjoy your new car and have fun playing games at other dealerships." I replied by stating his response was unprofessional and that there was only a $500 difference in quotes. He responded back, "Its only a $500 difference to you. Its a huge difference to us and your offer was extremely a low ball offer." In this day in age salesmen should not be so upset that they can no longer have the upper hand on us with all the information online about the true cost of vehicles. With this being said please be a smart consumer and do your research before purchasing a new vehicle. You work hard for your money and $500 does make a difference to the consumer. Even if a consumers pays less then invoice the dealership is making a ton through cutbacks when purchasing in bulk and moving the cars out. $500 to a dealership is pennies! Good luck and don't let them intimidate you out of you hard earned money!
SmartConsumer
Sep 2, 2017
5
In and out quick, knew what I wanted and they had it in stock, there was a slight hiccup with processing but it was taken care of the next day and I was out with my new car the very next day.
Logan Ortiz
Aug 22, 2017
5
Great experience at AutoNation Honda. After trying to negotiate with other dealers and not accepting our offers we went to AutoNation Honda and gave them our offer. Robert Gutierrez quickly checked inventory and a minute later said we have a deal. Simple and fast. Robert was very helpful all through the whole process. Will strongly recommend this dealer.
Jaime Godoy
Aug 22, 2017
5
Bobby Tadokoro took amazing care of me:) He provided very timely and effective service and made sure I was not charged extra by Enterprise. For the level of service the price is great and a detailed and honest explanation is provided as well as the option to prioritize work performed. Thank you Bobby and Autonation Honda Costa Mesa!
Mark Yeoh
Aug 15, 2017
5
I had a great experience!! Helped with buying my first car. Great service and they definitely take the time to make sure you are getting exactly what you want.
Savanna Rae
Aug 9, 2017
5
Thank you for the excellent service Habib!! I love my new Honda CRV!!
Kimberly Emanuel Gascon
Jul 29, 2017
5
Debbie S. My car was brought in by tow truck to Auto Nation Honda Costa Mesa on Monday 7/3/2017, My starter on the car was the issue, but Noe Montes worked with me on the price and got me a really good deal. I would recommed Auto Nation Honda Costa Mesa to everyone. They really do an excellent job.
Debbie Souza
Jul 6, 2017
5
I am happy to say that my experience buying from Auto Nation has been excellent thus far, I highly recommend anyone to purchase from Auto Nation, I know I will be a returning customer.
Taragon
Jun 30, 2017
5
Friendly, easy going sales experience and the best inventory selection in OC
NicholasHB
Jun 1, 2017
1
Any car shoppers be aware of buying a car from AutoNation, they're here to rip you off. Shoppers, Contact me and I will provide you the horrible experience that led me to almost loose my life.
Mohamed Hafez
May 26, 2017
5
Habib at AutoNation Honda Costa Mesa provided an extremely high level of customer service, that combined with the fact that I got a very good price on the car makes it a no-brainer to shop at AutoNation Honda and to work with Habib.
chongsa
May 16, 2017
5
I hate writing reviews..but hands down without a doubt!! AutoNation was amazing, Robert Gutierrez went above and beyond for us. This was the second car we purchased from him and we have one more to go!! Thank you to Viet Pham for making finance office the quickest and easiest. A huge thank you to the General Manager Mark Wessel for making this a possibility for our family. This was the fastest, easiest,and smoothest purchase we have ever made.
Maggie Torres
May 12, 2017
5
AutoNation has friendly, efficient sales, service and parts departments. After buying my Honda Fit 3 years ago I'm still impressed by the professionalism of everyone there.
Ingrid Wilkerson
May 7, 2017
5
My experience AutoNation Honda in Costa Mesa was enjoyable, pleasant, without incident, professional and successful.
Jeffery Elias
May 3, 2017
5
Fernando Aguilar was my service advisor , once I got to the dealership he came out 10 seconds later and greeted me with a smile and a handshake. Went in for an oil change. The promise time he told me was accurate and his customer service exceeded my expectations. After my car was ready he let me know of other things my car will need service for soon. Normally other dealerships I've gone too take their sweet time to take care of their customers and do it with an attitude. Not in autonation Honda of Costa Mesa . I will definitely be coming here from now on, for future services my car will be needing .
EdgarHdz
May 3, 2017
4
I really don't like writing a review only having my new 2017 Honda CRV XL for a few weeks. This review is for my buying experience. I started writing emails to approximately 10 Honda Dealers. The fastest and better of the emails came from Habib at AutoNation Honda Costa Mesa. Habib and I went back and forth with emails for one day. The next day I went with my daughter and met Habib and my new car! I will say that the experience I had with Habib was excellent! He was great about answering questions about some of the workings. Very good customer service. All Sales people should follow Habib's standards. Thank you Habib! Secondly; I was sent to the Financial person for advice (I didn't ask for) but I'm hoping that the (expensive ) 7/8 year extended warranty that he talked me into purchasing, guaranteeing me everything is covered on my new vehicle, dents, inside leather damage, dash, floor, windows, and especially all the electronics will be covered. So I will be occasionally update my review as I drive my beautiful new CRV. I'm hoping in the way far future when I do need service that I won't have any problems getting my vehicle serviced (with no charge). I shall let you know. Best Regards
Cindy Evans
Apr 22, 2017
5
My experience was excellent from the moment I walked in because of Al Noori. He is extremely helpful and genuine. Everyone else was also great.
jevucivic
Apr 16, 2017
5
My salesman Miguel was very helpful he answered all my questions, broke down every feature that the cars have. I appreciate Miguel for all his help
a_baltazarn
Mar 25, 2017
5
AutoNation made getting my dream car a very easy & friendly process. Hazem Achouri was extremely helpful and went above and beyond to get me the best deal possible. If you're looking for great service, an awesome deal, and for the impossible to be done, he is definitely your guy! I highly recommend this dealership. Thank you!!
Tanisha Doll
Mar 23, 2017
5
I wanted to purchase a CR-V in January and had contacted several dealerships. Yousef was wonderful and up front. He gave me an OTD price, didn't play games, and also did not talk down to me as many other dealerships had done. Yousef was not present when I was going to purchase the car, so Habib was the one who helped me from beginning to end. He was patient, explained financing options, and broke down all of the miscellaneous charges. Never thought I would say this, but this was a fantastic car buying experience. There was even a giant bow on my car when I walked out. Thank you, Habib! :)
Eirelav Nus
Mar 20, 2017
5
Came down from the Valley to purchase a used Honda Pilot for my wife at Auto Nation Honda Costa Mesa and it was well worth the travel. Great service from the sales rep who kept me informed about the vehicle and process of the transaction and super polite staff everywhere we went. Would highly recommend to a family and friend. Way to go Auto Nation Honda!
Jason Lee
Mar 18, 2017
5
I have come back to AutoNation Honda Costa Mesa for the 4th lease of a Honda Odyssey. I have been pleased with each one. The sales staff is low-pressure and I have felt like I have come away with a good deal. Ask for Irina Galai Wilkins...Thank you!
dsimon27
Mar 8, 2017
5
I purchased a new 2017 Honda CRV from Autonation and my experienced has been great from beginning to end. I have been talking to a few dealerships over the last few months and was able to get the best deal here. Alexander was professional, patient and straight forward the whole process. He even drove to a different dealership two hours away to get a car in the color I wanted. I would highly recommend this dealership and Alexander.
ksusha45
Mar 5, 2017
5
What a great experience dealing with Autonation. The price was the best I could find, no high pressure sales, and a very nice showroom environment. Alex Bigwood is a man of his word and got my wife the exact car she was looking for. Will buy from here again.
DanDevine
Feb 28, 2017
5
We worked with Manny and had a GREAT experience. Autonation makes the process easy. I also love that they support our local community events, like the Baker Street Bash, a fund raiser for St John the Baptist School in Costa Mesa!
Frank Quattrocchi
Feb 22, 2017
5
Great service!!! Thank you Robert Gutierrez and Viet for the patience you had with us! Truly satisfied customers!!!! BTW LOVE MY NEW CR-V!!!!!!
Roxana Francophile
Feb 16, 2017
5
I couldn't believe a auto dealership could be so mellow. I was very relaxed and enjoy the time there. There was a delay with my own insurance, but AutoNation made my wait as pleasant as can be. Thank you, guys! You were all great.
Dat David Le
Feb 5, 2017
5
My experience at AutoNation Honda was a very pleasant one. Sang Kim, at the Sales Department did his job very well. He was courteous, very helpful and patient, answered all our questions. Sang Kim and Mr Rana did all that they can do to give the best financing for my car. I would recommend this dealership to anyone who is considering to buy a car.
Dinia Gadia
Jan 30, 2017
5
Got the new 2017 CRV and it's an excellent car. Alex and Hazem at the dealership took great care of us, making this the best car buying experience we've ever had.
Peter Ciesla
Jan 20, 2017
5
I'm a first time buyer, looked around and compared cars but I was sold on the Honda Accord. It's looks are head turning and I know Honda is reliable. So far I love it and I would recommend everyone to give a shot if your in the market for buying a car.
EvelynR98
Jan 3, 2017
5
A huge thank you once again to Habib A. for making the car buying process so easy and always going above and beyond in every aspect. Ive been buying vehicles from Habib for almost 15 years now. Between Friends, Family and Myself we must have purchased upwards of 20 vehicles in that time frame. There is no other Person I would rather do business with when buying my next vehicle. Thank you again! Sincerely, Morgan
Morgan Binkley
Dec 30, 2016
5
The staff is very friendly and they will also price match parts from other dealers with no questions ask!
Robert Nunez
Dec 18, 2016
5
My fiancé purchased a car from Habib a year ago and even remembered him as we walked into the dealership! We spoke to him in the summer about the 2016 Honda Civic, but after some thought, we bought the Honda HRV. He went above and beyond to get us the most competitive price for the HRV and never once came off as the stereotypical “car salesman.” After being apart of the Jeep family and purchasing my Honda HRV from Habib, I can guarantee that I will for now and always be a full-fledged Honda supporter and will refer all of my family members to Habib and his team at AutoNation Honda in Costa Mesa. He even attached a bow to my brand new car because he took the time to get to know me and knew how special of a moment it was for me to purchase my new HRV.
natalieeckes
Dec 17, 2016
5
Fast and very friendly service by all the people that we talked to!
Leonardo Madueno
Nov 29, 2016
5
Hazem was very nice with me , he understood my needs and found me exactly what I need. Before going to Honda I went to Ford, spent an hour there and the sales person came up with something so different from what I wanted. I left and went to Honda. Hazem immediate understood me and found a way to satisfy my needs, as I customer, that's all you want! I love my new car Honda Civic!
Luanaprze
Nov 23, 2016
5
I just bought my second car from the Costa Mesa Honda store. My salesperson Mathew was great! He made the process so easy. I found the perfect car and I very pleased. Glen made the paperwork a snap. Go see Matt in Costa Mesa!
Cheryl Latham Howard
Nov 14, 2016
5
Wonderful experience, Robert answered all our questions and always took the time to really explain everything to us in great depth. We really appreciated that and his customer service was amazing, even after we sealed the deal days later we called and had a question regarding a knew car and he took the time to answer our phone call and our questions.. we definitely will be coming back when ready to buy another vehicle.. thank you Robert! You are wonderful at what you do!
KaleighM
Nov 14, 2016
4
I make the deal with Brian, he was very knowledgeable, nice and patient, I was very satisfied with his services. Thank you Brian!
Rosario Mendez
Nov 1, 2016
5
I had the best experience working with Habib. He truly wants you tobuy the car you're going to love, even if it's elsewhere. He was extremely patient with me and even assisted me with completing the transfer paperwork for my old car. He even offered to fill up my gas tank! If I ever need another car or if anyone is in the market for a Honda, I will insist on visiting Habib at auto nation Honda.
Heath Mackey
Oct 25, 2016
5
Este fin de semana pasado compramos mi novia y yo un Honda sport muy buena atencion al cliente nos brindo Brian Hernandez nos informo de todas las promociones y se Porto muy amable recomiendo este lugar espero volver pronto !
Adrian Caravantes
Oct 25, 2016
5
I purchased my civic coupe 2016 EXT at auto nation costa mesa. The quote was unbeatable by other local auto dealers, the service was quick and convenience, the saleman Mr.Habib was above and beyond by driving to ontario and get the green color for me! Highly recommend �
Daniel Pham
Oct 4, 2016
5
I purchased my civic coupe 2016 EXT at auto nation costa mesa. The quote was unbeatable by other local auto dealers, the service was quick and convenience, the saleman Mr.Habib was above and beyond by driving to ontario and get the green color for me! Highly recommend
danicph
Oct 4, 2016
5
I'm loving my new 2016 CRV. Alex was so helpful and made our transaction a breeze.
Evelyn Merritt
Sep 30, 2016
5
Autonation Honda Costa Mesa is hands down the best Honda dealership ever to buy your next Honda. Super friendly and helpful sales team will Full-fill all your Honda Automotive needs with integrity and Honesty.
Uday Singh
Sep 28, 2016
5
If you need a car and want a reliable one such as the very well known Honda Civic or Accord for a no haggle price then please come here. I recommend you come and see Sam who was my sales rep and also speak to the floor manager Joe. Sam was able to find the right car for the right price and was a very low pressure salesmen who did not see the need to push me into a new car. I was able to stay within my budget and found the perfect car for my needs. Sam was able to find a pre-owned certified Honda Civic that hit all of my list and wants such as bluetooth calling, backup cam anti theft alarm, keyless entry. I tell you I was blown away by the experience as it was a pleasure to do business with Auto-Nation Honda of Costa Mesa. I got to say Glen at fiance was a breeze to work with to close the deal, sometimes this just takes forever. I am also impressed by the fact that Carol from Auto-Nation has schedule follow up 1 month visit to go over the car if I needed anything. Why buy anywhere else?
JesusIsGod30
Sep 17, 2016
5
Great service from Cesar! When we came two weeks before the purchase we were told it was going to be impossible to get my dream car. Luckily for us Cesar helped us get the best deal possible. Bilingual was a plus, helped my parents feel comfortable and informed.
Irene Celeste Lee
Sep 11, 2016
5
The sales and service people were friendly and knowledgeable. I bought the car I wanted with no hassles and I received a ton of discounts on the price a package deals. I found the car dealership I will use from now on to buy my future cars and I recommend AutoNation if you are looking for a great deal.
Troy McKim
Sep 10, 2016
5
I have a very busy and hectic schedule so it took me awhile to respond to the numerous emails I received from different dealers. Some people were impatient and rude that I didn't respond. Every email I received from Daniel (Hyung Park), was very personal and he also was patient with me. I decided to respond to him because of the way he presented himself through email. I did not make a mistake and deciding to buy with Auto Nation Costa Mesa. This is my first big purchase and reading his emails and what he had to offer made less nervous on making the next big step. When I scheduled to meet with him at the dealer, he was unfortunately with another customer so he passed me on to Robert. Robert was so outgoing and personal with me. I felt like my boyfriend and I have known him for a long time. Just as Daniel did, he also made me less nervous in taking a huge step. He was open about the detailed information regarding my car and all the finances that go along with it. He also allowed me to take a memorable picture with my car wearing the red bow. August 26 will forever be remembered and I am so glad to be a part of the Honda family. Thank you again for your time and support, Daniel and Robert.
Nikki Olguin
Sep 3, 2016
5
Irina Galai Wilkins was my sales women and she was awesome! I definitely recommend going in to see her if you are looking for car! She took excellent care of me and I am beyond happy with my buy! Thank you Irina!
Jimmay Lozano
Aug 28, 2016
5
Mr. AbdulKarim was perfect! He was very nice, welcoming, and helped me choose a car that was best suited for me. Service was fast and always asked if we needed anything or had questions. I had a very pleasant experience. Thank you again, Mr. AbdulKarim!
m041292g
Aug 26, 2016
5
The only reason I came to this location is because of Yousef, I have got my last 4 Hondas from him and even though I am all over I always end up with him to get my cars. Everyone I know I send his way as well since he takes care of you like you are family. We even ended up changing our minds last minute to upgrade the car and he smiled and made it happen after all the work he put in for the car that we first wanted. I wish everyone in sales could learn a little from this man!
Mehrbod Mo
Aug 23, 2016
5
Autonation Honda Costa Mesa, you did an amazing job when you hired Andreas! He went above and beyond to get us into a car this week. We were a bit skeptic when we arrived to the dealership because of past experiences and the typical "sales guy" reputations that exist but no, not this guy... He is amazing. He got us the car we wanted and fought hard to us there. I really feel like there are no words to explain the amount of gratitude my family and I have for him. Thank you just isn't enough. I just hope that he gets recognized for his hard work. A normal sales person would have given up on us or just have said and done anything to "get the deal" but he genuinely cared and it showed. Andreas, if you get to read this, "THANK YOU from the bottom of my heart. I pray for many blessings for you and your little family. Congratulations on your new baby. He is blessed to have such an awesome dad!" and I don't want to forget Glen, the Finance guy. He was so awesome to work with; nice, friendly, and easy going. He also got us a GREAT deal on our warranty. One that I didn't think was possible. Thank you Autonation, for hiring such kind and genuine people to represent your company.
Sonia Gomez
Aug 13, 2016
5
After a unbelievably bad experience at a Honda dealership in Woodland Hills, we got on the phone to find a dealer that had the Pilot model we were looking for. After talking to Alex Bigwood at AutoNation Honda Costa Mesa, we decided to make the trip down the next day to meet with Alex. We were not disappointed. No high pressure sales, but a laid back environment where the focus was on answering our questions and making the purchasing experience a pleasant one. If you're looking for a great place to purchase a Honda, this is the dealer and Alex will treat you right!
DavidH805
Jul 26, 2016
5
After a bad experience with Honda of Corona, Bill and Daniel found the car I was looking for and made it a wonderful experience!! Thanks so much and I will tell everyone to come buy a car from you!
Weegamama74
Jul 19, 2016
5
Met with Bill Lovell a few times and he was patient, friendly, answered all my question, with no pressure, making the whole experience a great one.
d_woo77
Jun 24, 2016
5
Autonation is just not one location but multiple locations who share their vehicles. This gives the customer a far better chance on getting that hard to find vehicle. Over 30 other dealerships, not Autonation, only wanted to sell what they had on their lots. Not what I requested. Those dealers seemed to be deaf to the customer. Their internet responses were far different than what their webpages stated. I had accessories added to the Honda Pilot Touring. With the teamwork between Sales and Service, the accessories were installed. Autonation were very polite and professional about this sales. They made me feel like part of the family. The family didn't stop at the end of the sales, but continued afterwards providing education on how to use all the on board electronics. There are a lot of electronics on this vehicle I recommend this dealership and the corporation. Anyone who asks me , I would steer them to Autonation. My background was a Senior Mechanical Engineer for a bearing manufactuter
Educated70
Jun 20, 2016
5
The workers here are straight up and do not mislead or convince you to buy anything. No tricks! Enjoyed my experience here.
Bucckwheatt
May 31, 2016
5
I have been to Honda Auto dealer in Costa Mesa, CA 2 times. Both times I left feeling satisfied with my purchases. I bought a Honda Accord 2014 back in November 2013. It was my first car so I was pretty clueless. However the salesperson, Gabriel, was so helpful and I bought my first car with the best price and one-of-a-kind experience. I used to see my dad buying his new Camry at a Toyota dealer in Garden Grove back in 2010 and the experience was totally different. The salesperson was trying to rip us off and was not very helpful when we asked for assistance. I wish I remember his name but it was a long time ago before I wrote this review. Anyway, last week, I came back to help my mom buy her car and since she heard all the good things about the dealership I had and also see the things that Honda car has to offer, especially the Accord Ex. She told me to help her buying the same car I have. I went to Honda Costa Mesa in the afternoon with my husband. Gabriel was not there anymore but I met with another salesperson, Elmar. He saw that I had bought my car there before so the price negotiation was nice and easy. The only problem was my mom needed to be there to see the car herself and signed the paperworks so I asked if we could come back later in the evening when she got back. We finally got back to the dealer at 8:30pm. However, Elmar was still there waiting for us and helped us out filling the credit application. We did not bring our insurance, ended up calling Farmers to fax it over. Elmar was very helpful and did not mind to stay late. He told us there would be a long wait since there was one financial person left and there were 2 other customers before us. So, he asked if we wanted to head for dinner and came back since it could be an hour or 2 before it was our turn. He finally called us back when we were still waiting in line at the restaurant that another financial person was called to work so we could be helped sooner. That was fantastic! We came back and got out the dealer before 11pm. Such a swift and satisfying experience. My mom loved her new car. Even my little brother was in love with it, he wanted to trade his CRV 2006 with her. Haha. I look forward to come back to this dealership when I graduated from Pharmacy school to buy myself a Honda Pilot if I havent changed my mind between now and then. And you know I will refer all my friends and family members to Honda Costa Mesa! :)
nhupham1991
May 28, 2016
5
Emailed Autonation Honda Costa Mesa inquiring about the 2016 Honda Accord. I received a call back within a couple of hours from Alex Bigwood. I asked him for quote on 2 different accords. Alex texted me back with an invoice for both cars with a breakdown on pricing and taxes for the total out the door. He gave us a price we couldn't refuse and drove up from San Diego to buy from him. He kept in contact with us the whole time and when we arrived, he had the car ready for us to test drive and was very nice and to the point. The price of the car was exactly what he quoted is with no hidden fees or add ons. This was the best car buying experience! No creepiness or pressure at all! Thank you Alex!
Luisp27
May 25, 2016
5
Call and ask for Uday if you are going to shop for a car at the Auto Nation Honda in Costa Mesa. He'll see u through the best way and treat u like family. He's a perfect gentleman and and doesn't rush anything and very knowledgeable of what he does. Once I picked and chose my car, he made sure I drove off the lot with it satisfied and with a full tank of gas coming out of his pocket. And he'll follow up with you to make sure everything is fine with your car. Sincerely, just ask for Uday and your car buying experience would be a very smooth process.
tboydot
May 24, 2016
5
This was my husband's and my first time of buying a brand new car, and we truly had a wonderful experience! Viet Pham did an exceptional job in providing us with all the information we needed before taking the decision of buying a vehicle. He was very patient with us and explained everything with detail and clarity so we understood. In no moment did my husband and I feel pressured to buy a vehicle, on the other hand, Viet made sure that if we made the decision to buy the car, we were sure about our decision! Both my husband and I want to thank Viet and everyone who contributed in making our experience at Honda of Costa Mesa a positive and great one:)!! Now, that I'm driving my car, it feels great, and I love it:)!!!
8SoniaRios
May 24, 2016
5
This is my first time buying a new car and the saleman (Viet) was very helpful. He answered all the question I had and even showed me what options I should or shouldn't buy. I feel really comfortable and satisfied with my experience. I would recommend you to Autonation when looking to purchase a new or used car.
cal0901
May 18, 2016
5
I was visiting multiple dealers and finally visited the Auto nation. I expected that their pricing would be same like other dealers but their pricing was less than other dealers. I even requested quote from other dealers to verify their pricing and they were the cheapest. Daniel was the sales person who handled us and he was very honest and made sure he answered all our questions and concerns. I bought my new Honda Pilot a week back and so far I'm happy with my purchase. I heard that once a purchase is done dealers will not respect the buyers. But I felt Auto Nation is not like them. They even contacted me after purchase and asked me if I had any questions on new Vehicle. They also offer a free checkup after a month to check the system.
Godwin84
May 14, 2016
5
I gotta say THANK YOU! to Alex Bigwood, excellent sales rep., great attention, professionalism, service and treat. Got immediate response from him and complete follow up to achieve the purchase of a beautiful red Civic EX 2016. Helped us a lot and walked out happily driving my new car. I have nothing to say but the best things and a pleasant experience. Definitively he knows how to listen to the customer and understand his/her needs. Again thank you so much for everything!!
Rosalia11
May 4, 2016
5
Alexander Bigwood and the rest of the sales team at AutoNation Honda Costa Mesa made my purchase of my new car a positive one. The sales transaction went smoothly and the AutoNation team were so great to work with. I love my new 2016 Civic and finally got to do freeway driving. It handles great ! Also, love the newly designed Civic and have gotten so many compliments.
Heidi1735
Apr 26, 2016
5
This is the second Honda I purchased from AutoNation (formally Costa Mesa Honda). Both times I have experienced a very pleasant sales experience. The staff is very relaxed, low pressure and no games. The exterior/interior color combination was not available but Yousef Motlagh promised to find the car we wanted. Within a week Yousef came through! I would definitely recommend this dealership to my friends and family.
williamyjk
Apr 25, 2016
5
I just purchased a new Honda HR-V and Alex was the guy who made it happen! Turns out, there were only 2 available in the U.S. with what I wanted and in the right color and Alex found them for me! He's super great to work with; my paperwork was ready and my new vehicle was also waiting for me when I arrived at the dealership. Great guy! If you need something specific, he should be your first call.
wezshootn
Apr 19, 2016
5
Had two identical cars priced at AutoNation and one directly across the street. Went to the other guys first....and let me tell you...Robert at AutoNation Honda made them look like chumps! From the moment I came in I was treated with respect, they did not try to put the pressure on me and they got me an incredible deal! I would highly recommend purchasing from the team at AutoNation Honda
leerohr
Apr 18, 2016
5
Alex was so helpful and easy to work with. I really appreciate his calm way of helping me find the right car for me.
MelissaS6072
Mar 17, 2016
5
This is the second vehicle I have purchased from Auto Nation Honda. I previously purchased a 2014 Honda Accord Sport Model for an outstanding price. There were a number of reasons leading me to purchase my family's vehicles from Auto Nation Costa Mesa. After brief negotiation, I received an outstanding price on the first vehicle leaving me a satisfied customer willing to return for a second purchase here at Auto Nation Costa Mesa. Nonetheless, I received top tier service from their staff and management ensuring that I would be a satisfied customer. Throughout the process, I was comfortable talking to the employees not feeling as if I was being pushed or forced to buy the car at any point. What differentiates AutoNation Honda Costa Mesa from other dealerships is that they offer a 3-Day 150 Mile Money-Back Guarantee. This allows for a refund on the purchase price of the car if one isn't completely satisfied with their vehicle purchased at this location. In sum, the experience here was great and I would highly recommend my friends and family to go here for their next Honda purchase.
AlbertL2589
Jan 30, 2016
5
Autonation Costa Mesa gave the best price and great service. They were willing to give a quote over the phone and email. They also give the option to reserve the car so it won't get sold while you're on the way. They will also give an accurate quote on the trade-in without seeing the vehicle. Daniel Park provides excellent service! He is very helpful and knowledgeable! They gave the best price on the new vehicle AND the most for my trade in. Autonation is really trying to make the car buying experience hassle free.
civicbuyer8357
Jan 23, 2016
4
I had been searching for a specific 2016 Honda Fit. I found exactly what I was looking for at Costa Mesa AutoNation Honda. I worked with William Lovell in Internet Sales Department. William was great to work with and friendly. The main reason for not giving 5 stars is for two reasons: 1) Even though I did all negotiating online and came with my car check from my bank, the entire process STILL took over 2 hours! 2) The finance department is still using high pressure sales techniques in an effort to pressure customers into buying an extended warranty.
PhilSLP
Jan 10, 2016
5
Ultimate buying experience! Superb sales staff! Happy to be a new member of the Honda owners family!
LuckyChum
Dec 1, 2015
5
My husband & I received great & fast customer service. We have a newborn baby & we did not want to spend hours dealing & negotiating, which is why we went to AutoNation Honda. Uday Singh made the process of buying a car easy. We were in and out with a brand new 2016 Honda Pilot in less than 2 hours. My husband & I were amazed at how friendly everyone was at the dealership. We most definitely recommend this dealership & Uday Sighn.
Angelmeza09
Nov 18, 2015
1
Absolute worst customer service. While haggling with the salesman, I was asked what I would like to offer, at only $750 under their asking price I was told he wouldn't present the offer to the sales manager. They were all rude except for the finance lady who after sitting for nearly an hour approached me stating she had no idea she needed to prepare my paperwork or that a car had been sold at all. When my car was taken to be washed before I left there was adhesive from a sticker that the detailer used some abrasive or chemical to remove damaging the paint. I wasn't told and found out when I got home. I had the finance manager call 3 days after I bought the car requesting information that was already on my credit app threatening that I needed to answer his questions if I wanted to keep the car. Followed by the sales managers phone all acting nice until I expressed my feelings and dissatisfaction with their service. At that point I was told they would be sending me a 10 day notice. Keep in mind I put more than half the amount of this $18,000 car down in cash. I still have the car. I bought it the last weekend in September. I never got a 10 day notice. Just empty threats. When I went for my complimentary 30 day inspection, I was put off by the service writer while waiting in line to get checked in for a young female that pulled her car around mine while I was speaking to another employee about when I would be getting some help. I had them take a look at fixing the damaged paint on my trunk from the detainees adhesive removal at that time. I was greeted by the used car manager who suggested they could put an auto nation Honda decal over it since there was a decal there previously. When I started getting mad for his rediculous suggestion he threatened he would walk away and do nothing if I raised my voice, and that it is a used car sold as is. I had to cut him off with his stupid and rediculous suggestions as threats and explain it was sold with no damage and if it wasn't fixed and look like the rest of the paint I would be contacting an attorney. Never once did I get a response or even an acknowledgment when I wrote a letter and emailed it to the ceo and other management about my treatment. I truly regret not telling them all where to go instead of buying from this disrespectful and rude dealership.
MFuller4
Oct 19, 2015
5
Thanks to Johnny Smith and Costa Mesa team for a drama free fair deal Honda Accord purchase.
pmwdiddy
Oct 18, 2015
5
I went in to test drive a different car that I wanted but Payment was a bit high so we let the loans guy know and Bill where we felt comfortable and Bill came back with a great car same model one year older in great shape that was within or comfort zone on payments not to mention I had my wife and three year old son with me one of the guys there came out and gave him a lil race car and told he was getting his own new car which completely made his night after the whole lengthy process was over and also the loan guy was awesome no pressure on pushing us to buy packages for our car which was a different experience from other dealers and he made my son smile and laugh very good experience we also noticed a few scratches on the car to which they immediately said they would take care free of charge very happy buyer.
Smartinez5709
Sep 18, 2015
4
It was a pleasant and honest to goodness experience, staff were always smiling and knows their job well. Their treatment to their customers are in a very professional way. Keep up the good job.
Jpibalio
Sep 13, 2015
5
I had a terrible experience with a pushy and aggressive sales person at a different honda delership earlier in my day and ended up at the costa mesa location. Uday was an amazing sales person. I went in knowing what I wanted and he worked really hard to find it for me. He made a special trip to get me the color civic I was requesting. To much of my own surprise (and I'm sure his), after getting home with the car I thought I wanted, I decided I wanted the upgraded version. I sent him and quick text, he got the new car and paper work ready for me and I was able to seamlessly and quickly exchange the car. I am sure this was a terribly annoying process to deal with, especially in the middle of a busy Friday night, but he did it with a smile on his face. I really appreciate his customer service and will absolutely refer people to him.
ZNEAL
Aug 15, 2015
5
We were pleased with our salesperson. Sandeep was both respectful and assertive. He understood us and was effective in his sales technique.
Gdcruz
Jul 16, 2015
5
I used Edmonds to find a dealer and determine the trade-in value for my car. Ended up at AutoNation. The experience was amazing. I was treated extremely well, had an excellent salesperson, felt like I was treated right. This is the way a dealer should operate.
Neil3622
Jul 3, 2015
5
We purchased our CRV over two-days. Owen worked with us to get the price we wanted with no pressure. I dreaded going through this process but they were all very professional, helpful and provided wh