Welcome to AutoNation Honda Costa Mesa. We look forward to serving your Honda needs in the Costa Mesa area. Be sure to read our happy reviews from other Honda customers, and then stop by for a test drive!

Recent Reviews from AutoNation Honda Costa Mesa

I am not sure what could have made my experience worse. The biggest takeaway, in case you don't want to read the whole thing, is that there was no communication between me and AutoNation or me and Honda or, apparently, AutoNation and Honda. I had to do way more than I should have to get information about my car. To start with, I was very clear that I needed my car to be done by January 3rd. If it couldn't be done by then (I had some extensive repairs that needed to be done but they could have waited if it didn't work out with the schedule), I would wait until after that date to get it fixed. I was assured several times that it would not be a problem to have the car done by then. This was two weeks in advance. I dropped my car off and promptly heard...nothing. I called several times to find out information, and I was ignored or told I would receive a call back every time. It took me three voicemails left with my mechanic (Sarah) to get a call back, at which point she told me, "I have to check on [part/work/progress] and I'll call you back by the end of the day." Then I heard nothing and had to leave another several voicemails to hear from her again. (I should note that I was reasonable with my calls; I was only calling to find out the status of my car or to check on the update I was promised. We're talking a call every couple days or so, just to check.) Finally, after trying to reach literally anyone who had information, I found out that one vital part may or may not be available. It had been backordered, but another location might have it. Sarah would call me back by the end of the day to let me know if they had been able to obtain it or if they'd have to wait for it to get there. That was on January 2nd. Remember, they had said my car would be done by January 3rd. As soon as they knew it might not happen, they should have told me. I never received a phone call back from Sarah. So instead, I drove in my rental car to see if anyone could give me information in person. I spoke with the manager who went to find information. I was told that the part was in fact there, and the car would be done by noon the next day. Noon the next day turned into the afternoon on January 4th, which turned into that evening. I'd rearranged my plans because I didn't have the car, and I was still receiving no information. So finally, the evening of January 4th, I received my car. I got about a block away before realizing that the power steering was out. The power steering had not been a problem when I dropped the car off. This was an issue that arose while my car was with them, and seemingly ignored when they called to tell me it was ready. I had to take my car back, as it couldn't be driven safely at all, and they kept my car for another full day, *again* without telling me what was wrong until I went there in person. I should say this: at least 85% of my complaints have to do with communication. The fact that they messed up the power steering is unacceptable and infuriating, but the lack of communication is really what killed this experience. All they had to do was answer the phone when I called, or called back when they said they would, or give me an update. I should not have had to call several times *and* speak to the manager in person in order to find out information about my car. Had they just said that it couldn't be done by January 3rd, it would have been fine. Had they kept me in the loop, it would have been fine. But I was really in the dark regarding the status of my car, which meant I had to rearrange plans, keep the rental car without being able to give the rental company any firm information, and I felt like I was just blindly hoping that someone would tell me something. I trusted them and this whole experience was terrible.

Kimberly Woolam Jan 19, 2018

Best car dealer I have been to! Bought my Accord Ex 2014 from here and been back last week buying the Accord Ex 2016 for my mom. They are simply the best! And you know you can't go wrong with Honda cars! I have been to Honda Auto dealer in Costa Mesa, CA 2 times. Both times I left feeling satisfied with my purchases. I bought a Honda Accord 2014 back in November 2013. It was my first car so I was pretty clueless. However the salesperson, Gabriel, was so helpful and I bought my first car with the best price and one-of-a-kind experience. I used to see my dad buying his new Camry at a Toyota dealer in Garden Grove back in 2010 and the experience was totally different. The salesperson was trying to rip us off and was not very helpful when we asked for assistance. I wish I remember his name but it was a long time ago before I wrote this review. Anyway, last week, I came back to help my mom buy her car and since she heard all the good things about the dealership I had and also see the things that Honda car has to offer, especially the Accord Ex. She told me to help her buying the same car I have. I went to Honda Costa Mesa in the afternoon with my husband. Gabriel was not there anymore but I met with another salesperson, Elmar. He saw that I had bought my car there before so the price negotiation was nice and easy. The only problem was my mom needed to be there to see the car herself and signed the paperworks so I asked if we could come back later in the evening when she got back. We finally got back to the dealer at 8:30pm. However, Elmar was still there waiting for us and helped us out filling the credit application. We did not bring our insurance, ended up calling Farmers to fax it over. Elmar was very helpful and did not mind to stay late. He told us there would be a long wait since there was one financial person left and there were 2 other customers before us. So, he asked if we wanted to head for dinner and came back since it could be an hour or 2 before it was our turn. He finally called us back when we were still waiting in line at the restaurant that another financial person was called to work so we could be helped sooner. That was fantastic! We came back and got out the dealer before 11pm. Such a swift and satisfying experience. My mom loved her new car. Even my little brother was in love with it, he wanted to trade his CRV 2006 with her. Haha. I look forward to come back to this dealership when I graduated from Pharmacy school to buy myself a Honda Pilot if I havent changed my mind between now and then. And you know I will refer all my friends and family members to Honda Costa Mesa! :)

Nhu Pham May 28, 2016

I have been to Honda Auto dealer in Costa Mesa, CA 2 times. Both times I left feeling satisfied with my purchases. I bought a Honda Accord 2014 back in November 2013. It was my first car so I was pretty clueless. However the salesperson, Gabriel, was so helpful and I bought my first car with the best price and one-of-a-kind experience. I used to see my dad buying his new Camry at a Toyota dealer in Garden Grove back in 2010 and the experience was totally different. The salesperson was trying to rip us off and was not very helpful when we asked for assistance. I wish I remember his name but it was a long time ago before I wrote this review. Anyway, last week, I came back to help my mom buy her car and since she heard all the good things about the dealership I had and also see the things that Honda car has to offer, especially the Accord Ex. She told me to help her buying the same car I have. I went to Honda Costa Mesa in the afternoon with my husband. Gabriel was not there anymore but I met with another salesperson, Elmar. He saw that I had bought my car there before so the price negotiation was nice and easy. The only problem was my mom needed to be there to see the car herself and signed the paperworks so I asked if we could come back later in the evening when she got back. We finally got back to the dealer at 8:30pm. However, Elmar was still there waiting for us and helped us out filling the credit application. We did not bring our insurance, ended up calling Farmers to fax it over. Elmar was very helpful and did not mind to stay late. He told us there would be a long wait since there was one financial person left and there were 2 other customers before us. So, he asked if we wanted to head for dinner and came back since it could be an hour or 2 before it was our turn. He finally called us back when we were still waiting in line at the restaurant that another financial person was called to work so we could be helped sooner. That was fantastic! We came back and got out the dealer before 11pm. Such a swift and satisfying experience. My mom loved her new car. Even my little brother was in love with it, he wanted to trade his CRV 2006 with her. Haha. I look forward to come back to this dealership when I graduated from Pharmacy school to buy myself a Honda Pilot if I havent changed my mind between now and then. And you know I will refer all my friends and family members to Honda Costa Mesa! :)

nhupham1991 May 28, 2016

Absolute worst customer service. While haggling with the salesman, I was asked what I would like to offer, at only $750 under their asking price I was told he wouldn't present the offer to the sales manager. They were all rude except for the finance lady who after sitting for nearly an hour approached me stating she had no idea she needed to prepare my paperwork or that a car had been sold at all. When my car was taken to be washed before I left there was adhesive from a sticker that the detailer used some abrasive or chemical to remove damaging the paint. I wasn't told and found out when I got home. I had the finance manager call 3 days after I bought the car requesting information that was already on my credit app threatening that I needed to answer his questions if I wanted to keep the car. Followed by the sales managers phone all acting nice until I expressed my feelings and dissatisfaction with their service. At that point I was told they would be sending me a 10 day notice. Keep in mind I put more than half the amount of this $18,000 car down in cash. I still have the car. I bought it the last weekend in September. I never got a 10 day notice. Just empty threats. When I went for my complimentary 30 day inspection, I was put off by the service writer while waiting in line to get checked in for a young female that pulled her car around mine while I was speaking to another employee about when I would be getting some help. I had them take a look at fixing the damaged paint on my trunk from the detainees adhesive removal at that time. I was greeted by the used car manager who suggested they could put an auto nation Honda decal over it since there was a decal there previously. When I started getting mad for his rediculous suggestion he threatened he would walk away and do nothing if I raised my voice, and that it is a used car sold as is. I had to cut him off with his stupid and rediculous suggestions as threats and explain it was sold with no damage and if it wasn't fixed and look like the rest of the paint I would be contacting an attorney. Never once did I get a response or even an acknowledgment when I wrote a letter and emailed it to the ceo and other management about my treatment. I truly regret not telling them all where to go instead of buying from this disrespectful and rude dealership.

MFuller4 Oct 19, 2015

Out-of-state buyer in predicament of needing a reliable tow vehicle to get home with family of young girls home safely. Arrived at Autonation Honda of Costa Mesa and it started well with a good car, fairly priced. Michael and Tommy the first-line sales people were excellent. We came back two days later ready to buy; unfortunately, it was a saturday in which they only had ONE "finance" person as they usually have at least three! We agreed upon a price at 1430 and waited 5.75 hours for the "finance" process, left lot at 2015. Then was told that this "should be expected after all you're buying a car". The first problem was short-staffing, secondly there was an issue about out-of-state DMV process and finally, the CA sales tax was another dissatisfier of our transaction. We were told the car would be "impounded" and we'd be "stranded on the side of a highway" if we were not driving directly home. There was mention of having to pay DMV fees after our price was agreed to and signed which all this was infuriating to me. Attempts to scare us to make us realize the stringent rules, which was mis-quoted, inappropriate and frankly terrorizing us with threats about how tough the CHP in CA are. The DMV trip permit from CA to OR should have been read to us which stated "heading to destination in shortest practical route," and "in a non-circuitous manner." After showing us the verbage and with our acknowledement of this disclaimer the rest would be our informed responsibility. Finally, out of my control was the CA sales tax that could have been waived with the DMV "Steamlined Waiver of Sales Tax" for buyers who live in non-sales tax states. The form is on DMV.gov website; however, the DMV leaves the final decision to the sellers - what a shame for CA, and this business, to chose the easy route and charge this tax rather than saving the customer money and improving satisfaction!. This would have cut $2300 from our sale with very little effort on their part! Customer service is paramount in business! Lack of knowledge of out-of-state sales, including applying sales tax when not required to do so, and DMV rules poorly communcated and mis-represented coupled with short-staffing and a finance manager with disrespectful communication skills made this a transaction difficult to forget and takes me back to the 1970 and 80s on how bad an experience it was to purchase a car. The culture at AutoNation Honda of Costa Mesa needs to change to be in favor of superior customer service, after all it is the customer who pays their wages for the above distasteful services! Certainly fell very short of their Mission Statement which was ironically shown to me by the one person who failed so badly - the financial manager Glenn who acted as Sheriff, CFO, and Lawyer all rolled in one. I think he was trying to send a message to his manager because he was so condescending and arogant as if he had the power to wreck the business being the only one to complete the transaction - he had the power to ruin that day alright! I recommed to stay clear of this dealer!

John Johnston Aug 3, 2015

I recently purchased a Honda Accord through Auto Nation and it was my easiest vehicle purchase to date. Normally, in the past, I would go to the dealership and look around, find something I like, have the salesman see if I even qualify for a loan (at a ridiculously high interest rate) and keep me there for four to six hours (I felt trapped) trying to get financing, by the time I was approved I was tired, I just signed the paperwork and got a car. It wasn't until the next day, when I would tell my family, that I realized just how bad of a deal I had made. This experience was totally different. I had shopped on line at the local car dealerships, to check out prices and available inventory. I checked Kelley Bluebook values and Consumer Reports for their car reviews. I had a pretty good idea of what I was looking for, and what it should cost; so I went to the bank to see if I pre-quailified for a loan. I qualified for the loan and had a check that day to take car shopping. The bank told me about the services of Auto Nation Direct and asked if I would like to be contacted. I said yes, and as I was walking out of the bank, they called. I told the representative, Dave, the year, make, model and color car I was looking for and he had one available. He sent me pictures through email, it was perfect. I emailed him a picture of my license and insurance card and he arranged delivery to me the next day, the whoke process took about an hour. The next day I met another representative from Auto Nation Direct, Jake, he was early, kind, and professional. He showed me the car, offered me a test drive, and went through the paperwork with me to purchase the car. He explained the three day/150 mile return policy thoroughly, so I felt confident in my new purchase. They even took care of registering the vehicle with DMV. This time when I told my family about my car purchase, they were impressed! My brother actually asked me if he could get his new truck through them, which of course he will. I am so pleased with my new car, and the professional, courteous and efficient service I received at Auto Nation Direct, I highly recommend you give them a try.

hondahappy3 Apr 20, 2015

Buying a new car once, in a lifetime, was on this ladies Bucket list. She always had older used cars, so the mission was to find a 2 door coupe with navigation and 4 cylinders. Another Honda dealer had said that the car she was looking for was at AutoNation Honda in Costa Mesa. She took a 1 hour drive, on a Saturday afternoon, to see the car in person and got excited and she started to look at buying options. She filled out the application and was denied a purchase option, due to not enough monthly income, but was offered a lease to reflect a lower monthly payment and with a much higher down payment. She accepted and gave them a credit card for the higher down to complete the sale of her 1st ever New car. Needless to say she was so happy. She also purchased the Honda Care program for hassle free service. So off she goes to enjoy the experience of having a new and safe car to explore so many destinations that raced across her mind. NOW with that being said...... 7 days later she gets the call from AutoNation Honda in Costa Mesa to tell her that the Lease was turned downed and needed to return the car to the dealership. She cannot believe what she just heard. Now she was upset and felt like she was thrown under the bus. During the week.... she sold her old used car.... Bought a higher rated insurance policy and ordered some Honda car accessories on-line to complete the total package of a new car. Even had the car detailed with a new paint protection wax. She couldn't get anybody to give her a answer as to why they would 1 day approve her and a week later say that she wasn't approved. Is this how Honda does business? Was somebody not informed? And NO alternative plan to help her keep the car..... She returned the car last night after work and nobody wanted to take the blame or give her an explanation. Refunded her credit card and with no shuttle to help her, she had to call a Taxi to the dealership for a ride to a friend who could take her home, an hour away. SO IF YOU WANT A NEW CAR FOR ONLY A WEEK, THIS IS THE PLACE TO GO.

erik sieben Oct 29, 2014

Buying a new car once, in my lifetime, was on my Bucket list. Always had older used cars, so the mission was to find a 2 door coupe with navigation and 4 cylinders. Another Honda dealer had said that the car I was looking for was at AutoNation Honda in Costa Mesa. Took a 1 hour drive, on a Saturday afternoon, to see in person and got excited and started to look at buying options. Fill out the application and was denied a purchase option, due to not enough income, but was offered a lease to reflect a lower monthly payment and with a much higher down payment. I accepted and gave them a credit card for the higher down to complete the sale of my 1st ever New car. Was so happy. I also purchased the Honda Care program for hassle free service. So off I go to enjoy the experience of having a new and safe car to explore so many destinations that raced across my mind. NOW with that being said...... 7 days later I get the call from AutoNation Honda in Costa Mesa to tell me that the Lease was turned downed and needed to return the car to the dealership. I cannot believe what I just heard. Now I was upset and felt like I was thrown under the bus. During the week.... I sold my old used car.... Bought a higher rated insurance policy and ordered some Honda car accessories on-line to complete the total package of a new car. Even had the car detailed with a new paint protection wax. I couldn't get anybody to give me a answer as to why they would 1 day approve me and a week later say that I wasn't approved. Is this how Honda does business? Was somebody not informed? And NO alternative plan to help me keep the car..... Returned the car last night after work and nobody wanted to take the blame or give me an explanation. Refunded my credit card and with no shuttle to help me, I had to call a Taxi to the dealership for a ride to a friend to take me home, a hour away. So if you want a new car for only a week, this is the place to go.

Under the Honda Bus... Oct 28, 2014

DON'T BUY A VEHICLE FROM AUTO NATION. I purchased a used 2007 Nissan Pathfinder for my daughter on 12/28/13. I purchased the extended warranty to cover for any issues that may occur, they even told me that it would cover any issues with her tires, even a flat. Last week the check engine light came on. She made an appointment, arrived early and 5 hours later was told that a sensor needed to be replaced and suggested that she take it to a Nissan dealer as they had equipment specific to Nissan vehicles and her warranty covers the work at any dealership. She asked if the vehicle was safe to drive and was told yes. She drove two miles to a Nissan dealer spent another 2 hours there while the ran their own diagnostic tests. They determined that the radiator had a crack between the two fluids which caused cross contamination. Not only did her radiator need to be replaced but so did her transmission. She was further told that her vehicle was unsafe to drive. The called the warranty company who indicated that the radiator wasn't covered and therefore the transmission wasn't covered as it was caused by the radiator. My daughter drove back to Auto Nation again and asked to speak to the general manager. She was told he wasn't in and the used car sales manager would speak to her. I left work and went over to help her. I also asked for the general manager, was asked what it was about, I said I would prefer speaking directly to the GM and was told the same thing as my daughter. The used car sales manager reluctantly agreed to replace the radiator and flush the transmission twice he indicated that would solve the problem. She picked up the SUV today and 2 blocks later the check engine light came on. She went back to Auto Nation and was told by the used car manager that there was no way he was paying $3500 to replace the transmission. He told her to just drive with the check engine light on. This is so wrong! To send a 22 year old off in an unsafe vehicle. This was apparently a known issue on this make/model & year. Nissan even extended the warranties because of the issue. Auto Nation should have known this prior to selling the vehicle and taken care of the issue. I won't even go into the fact that her car is out of alignment and now they want her to replace them at a cost of $1600. I've already filed a complaint with the Better Business Bureau and the California Department of Consumer Affairs. I've contacted a local TV channel for their assistance as well. Great customer service! Did I mention that I purchased a brand new vehicle less than a year ago from the same place. I will never go back to have them do my warranty work as obviously their technicians can't identify issues prior to or after the sale of a vehicle. Please if you care for your or your children's safety DO NOT BUY FROM AUTO NATION!

Laurie Zarick May 7, 2014

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